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Manager Employee Relations

Harrisonburg, VA
October 13, 2018

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Aaron P. Gordon

** **** ***** ***** *****

Harrisonburg, Virginia 22801

317-***-**** (C)


A high character professional with extensive experience in organizational management and logistical positions requiring increasing responsibility. Skilled in driving performance management outcomes while fostering positive relationships between executives and hourly employees. Creates a performance leadership culture through positive reinforcement, effective coaching, and accountability. Consistent track record of developing others into more complete leaders who raise performance in not only themselves but their teams.


United States Military Academy, West Point, NY B.S. in Operations Management

Systems Engineering (minor)

Lean Six Sigma Sponsor Trained (Cardinal Health)



Schenck Foods, Winchester, VA

Manage a staff of employees to ensure the timely distribution and receipt of food and chemical products while meeting the distribution center standards of budget, policies, procedures, and food quality in a 90K square foot building.

Successfully implemented RF scanning technology across the building.

Significantly streamlined and reduced OT across each shift through increased efficiencies, productivity standards, and accountabilities.

Successfully restructured the building organizational chart by creating new positions of leadership to provide developmental opportunities for employees and establish clear responsibilities among staff.

Oversaw a building that increased sales over 5% against last year’s numbers in an industry in which a 1% increase is considered a success.

Responsible for promoting 8 employees into higher levels of responsibility through coaching and professional development.


Marshalls Distribution Center, Bridgewater, VA

Manage a shift of employees to ensure the timely distribution and receipt of store product while meeting the distribution center standards of budget, policies, procedures, and quality in an 850K square foot building.

Responsible for 10 supervisors and 400 employees.

Responsible for supervisory and employee population development, which included training, coaching, counseling and performance appraisals.

Chosen by building peers and my direct managers to lead and direct my peer group in an expanded leadership role

GENERAL MANAGER 6/2010 – 10/2010

s2f worldwide, LLC

Responsible for providing leadership and coordination to a diverse personnel team and all operational processes while maximizing efficiencies and productivities, optimizing labor cost expenditures, and ensuring safe operating practices

Responsible for management of a 200,000 sq. ft. facility and the hiring of all incoming personnel

Setup the new facility to be TAPA compliant

Helped to develop over 20 active customer leads with major companies to include Eli Lilly, General Mills, and Clarian Health Partners

s2f worldwide was acquired by Brightpoint, Inc. (a Fortune 500 company) in October 2010


Cardinal Health Distribution Center, Indianapolis, IN

Managed a staff of employees to ensure the timely distribution and receipt of medical product while meeting the distribution center standards of budget, policies, procedures, and quality in a 15,000 skus, 110K square foot building.

Responsible for 2 operations managers, 10 supervisors, and 95 employees.

Monitored warehouse productivity, adhered to budget requirements, and worked towards obtaining distribution center objectives and operations goals.

Ensured quality service was provided to the customers, and ensured prompt follow-through on customer correspondence, complaints, and inquiries related to shipment of merchandise and stock on hand.

Responsible for supervisory and employee population development, which included training, coaching, counseling and performance appraisals.


Started the FY09 $150,000 over budget from previous management and ended FY09 being $100,000 under budget – a positive swing of $250,000

Improved employee satisfaction survey results 25% from the prior year.

Reduced employee picking and packing errors by almost 60% in less than a year

Certified Kaizen Leader and trained in Lean Six Sigma philosophy

Reduced OT from over 20% to consistently ranging between 6-9% within a year

Increased Route Completion for deliveries from 82% to 95% in 1 year

Increased shipping accuracy from 97% to 99.5% within 6 months


Kohl’s Department Stores Regional Distribution Center, Menomonee Falls, WI

Developed strategy and set plan for shift operations to include order fulfillment for e-commerce customers

Oversaw processing of 51 million units and 5.5 million cartons annually in a 600K square foot flow through distribution center.

Developed leadership skills of direct-report supervisors conferring with them to establish goals and eventually manage at a higher level.

Responsible for 10-15 supervisors and over 100 employees

Managed workflow of the distribution center operation to meet planned units per hour, cost per unit, level of service and accuracy standards

Trained, developed, and evaluated executives and associates

Developed and administered short and long term operating budgets in conjunction with other distribution and corporate staff

Effectively managed payroll and expenses.


Led shift to productivity rankings within the top three of the network for every productivity metric measured by Kohl’s in less than a year despite being understaffed in critical areas

Selected to serve as a master trainer and recruiter for the Kohl’s Corporation

Chosen to teach and facilitate several professional development classes for building executive team

Improved performance over 50% in my first year and 71% last year as manager

Conducted weekly performance development meetings for supervisors that served as a model for my peers at other distribution centers

GROUP LEADER 4/98 – 9/05

Target Stores Regional Distribution Center, Little Rock, AR

Responsible for driving efficiency and profitability for a specific department within total warehouse operations in a 800,000 sq. foot facility


Led a team of employees to the best receiving carton per hour startup for Target’s Automated Receiving Technology out of 22 distribution centers

Led team of employees to No. #1 ranking in packing operations despite being understaffed and 65% of employees being new hires

Raised overall production of employees by 25% within 3 months of becoming the warehousing supervisor

Chosen to be a lead member in the Target Corporation’s executive recruiting team

Only executive out of a team of 40 to receive an outstanding rating from employees in areas of performance and employee relations every year

Effectively managed the resources of ten executives on a daily basis to maximize efficiency of freight, personnel, and allocation of resources throughout the building to achieve optimal productivity

Additional Experience

United States Army Officer (2nd Lieutenant – Captain), Fort Riley 1993 – 1998

Supervised over 80 soldiers and 220 vehicles and equipment in excess of over $100 million dollars

Directed and coordinated all organizational maintenance operations

Only officer in unit chosen to work in several Captain level positions as a Lieutenant due to professional aptitude and rapport with soldiers

Motivational / Leadership Speaker, Harrisonburg, Va 2010 - present

Chosen to speak to several classes of high school and college students across several majors on how to effectively lead others while developing others and bringing out their latent talents

Chairman of the Board Shenandoah Valley Fellowship of Christian Athletes 2015 - present

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