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Customer Service Manager

Location:
Hollywood, FL
Posted:
October 13, 2018

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Resume:

Lisa M. Gipson

Cell: 719-***-****

Email: ac7dfn@r.postjobfree.com

QUALIFICATIONS:

Work well without supervision

Excellent Leader

Confident and self-motivated

Committed to meeting deadlines

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Identify issues and ways to resolve them effectively

Proficient in Word, Excel, Outlook, Spreadsheets, PowerPoint, Yardi System, OneSite

EXPERIENCE:

7/11 to 6/18 Advenir Real Estate Management (300-Unit Community, 203-Unit High Rise, 328-Unit Community Boynton Beach, FL, Colorado Springs, CO and North Miami Beach, FL)

Community Manager promoted from Assistant Community Manager

Manage resident and employee relations to assure excellent customer service

Managed and coordinated renovations of existing units

Assisted with new acquisitions doing due diligence and file audits of prospective properties

Closely managed and monitored monthly/yearly budget and all CapX expenditures

Supervise team members ensuring integrity

Monitor payroll daily and submit bi-weekly

Support leasing staff with rentals and resident issues

Review credit and background of applicants

Manage all collections

Manage all rental income

Coordinate eviction process with attorneys

Submit vendor invoices daily to accounting through Onesitr

Monitor market conditions to maximize rents

Manage maintenance staff apartment repairs and completions for current and future residents

Manage Workman’s Compensation issues, coordinate with insurance, doctors and corporate employees

Make decisions on approvals and denials of potential residents

Audit files from leasing staff for accuracy and completeness

Manage general office functions, equipment and supplies

Manage vendor issues and vendor quotes for property improvements

Evaluate and organize unit turns, cleaning and maintenance

Proficient with OneSite System

Manage and follow-up on resident issues

Manage the preparation and closing of Leases and Lease Renewal Paperwork

Manage and follow-up on resident notices

08/09-7/11 Pinnacle, AMSC/Tanager Meadows Apartments (528-Unit Community) Colorado Springs, CO

Assistant Business Manager

Oversee resident and employee relations to assure excellent customer service

Supervise team members

Resolve resident issues

Support leasing staff with rentals and resident issues

Review credit and background of applicants

Manage all collections

Manage all rental income

Coordinate eviction process with maintenance staff and attorneys

Make daily deposits

Monitor market conditions in order to maximize rents

Monitor maintenance staff apartment repairs and completions for current and future residents

Manage Workman’s Compensation issues, coordinate with insurance, doctors and corporate employees

Make decisions on approvals and denials of potential residents

Audit files from leasing staff for accuracy and completeness

Manage general office functions, equipment and supplies

Manage vendor issues and vendor quotes for property improvements

Evaluate and organize unit turns, cleaning and maintenance

Proficient with Yardi System

Manage and follow-up on resident notices

Prepare and close Lease and Lease Renewal Paperwork

04/09 –0 8/09 Orvis/Cushman & Wakefield Ranch and Recreational Properties Colorado Springs, CO

(Partnership dissolved 8/2009)

Executive Assistant/Office Manager

Acted as gatekeeper for busy executives

Assisted executives and brokers in word processing, filing, mailing and organization

Created and edited letters, proposals and contracts

Managed general office functions, equipment and supplies

Built reports for distribution to board members

Planned board of director’s meetings/Coordinated executive travel

EDUCATION:

11/08 – 8/10 Colorado Technical University Colorado Springs, CO

Paralegal Studies

3/06 – 5/06 Nashville School of Real Estate Nashville, TN

Affiliate Broker Real Estate License

1993-1997 Volunteer State Community College Gallatin, TN

Various Business and Accounting Classes – Accounting I & II, Intermediate Accounting, Speech, Introduction to Business

References available upon request



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