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Customer Service Sales

Location:
United Arab Emirates
Salary:
7000aed
Posted:
October 13, 2018

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Resume:

Experience

Contact Information

Email

ac7dce@r.postjobfree.com

Address

Dubai, UAE

Phone

+971*********

Skills

• Communication

• Teamwork

• Time Management

• Self-motivation

• Event Planning

• Ability to work under pressure

• Microsoft Office suite

• Adobe suite

• Database Management

• Presentation Preparation

Languages

English

Advanced

Russian

Advanced

Greek

Basic

Ukrainian

Native

Maryna Biliar

My goal is to obtain a position of an Administrative Assistant in a company that will utilize my excellent skills in providing administrative support to other departments in a highly stimulating work environment.

Migration Consulting Client Services Manager

Group

Dubai,UAE

September-2017

August-2018

Jumeirah " Al Naseem" Front Desk Agent

hotel

Dubai,UAE

October-2016

August-2017

Ukrainian Investment Personal Assistant

Company

Kyiv,Ukraine

May-2016

September-2016

Landhaus Hotel Sales Manager

Brovary,Ukraine

Helping to develop and implement a customer

service policy for an entire organisation

Finding ways to measure customer satisfaction and

improve services

• Managing a team of customer service staff

• Handling face-to-face enquiries from customers

Writing reports analysing the customer service that organisation provides

Communicating courteously with customers by

telephone, email, letter and face-to-face

Training staff to deliver a high standard of customer service

• Maintaining & handling of the cash float

Ensuring smooth check-in & check-out in

accordance with Jumeirah standards

Preparation of registration cards for next days

arrivals

Organize "Meet & Greet" service with the hotel

drivers

Check arrivals for the day, checking if rooms are

ready and ensuring VIP amenities are placed in the room prior to arrival

Coordinate rooms changes and advise relevant

departments accordingly

Promptly & accurately update registration card &

guest preferences

Acting as a first point of contact: dealing with

correspondence and phone calls

Managing diaries and organising meetings and

appointments

• Controlling access to the executive

Booking and arranging travel, transport and

accommodation

• Organising events and conferences

Reminding the executive of important tasks and

deadlines

Typing, compiling and preparing reports,

presentations and correspondence

• Liaising with staff, suppliers and clients

• Collating and filing expenses

• Pro-active agency (both commercial and

Education

September-2014

May-2016

Landhaus Hotel Front Desk Agent

Brovary,Ukraine

September-2011

September-2014

Kyiv National Linguistic Master's Degree

University

Kyiv, Ukraine

2011

conference) sales to deliver new business

To deliver the existing business development

strategy to target new clients to the Hotel

To identify and establish potential new sales

opportunities for all Hotel products and respond

positively to such opportunities

Conduct research, telesales and prospecting

projects for commercial, conference,incentive,

leisure and banqueting business

Maximise all sales opportunities through

research of accounts and upselling techniques

To carry out any reasonable task as requested by

Management

2 years experience working in a reception and front desk

• Received guests on arrival with a friendly manner Entered complete details into the computer(Opera

PMS)

• Efficiently deal with check-out of guests

Posted all transactions to make sure that all bills are kept up-to-date

Prepared the cash for bank delivery and ensured

that all floats are accurate at the end of shift

Deal with advanced reservations, took bookings and fulfilled particular requirements

Translation/Interpretation (English, Greek languages)



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