Experience

Contact Information

Email

ac7dce@r.postjobfree.com

Address

Dubai, UAE

Phone

+971*********

Skills

• Communication

• Teamwork

• Time Management

• Self-motivation

• Event Planning

• Ability to work under pressure

• Microsoft Office suite

• Adobe suite

• Database Management

• Presentation Preparation

Languages

English

Advanced

Russian

Advanced

Greek

Basic

Ukrainian

Native

Maryna Biliar

My goal is to obtain a position of an Administrative Assistant in a company that will utilize my excellent skills in providing administrative support to other departments in a highly stimulating work environment.

Migration Consulting Client Services Manager

Group

Dubai,UAE

September-2017

August-2018

Jumeirah " Al Naseem" Front Desk Agent

hotel

Dubai,UAE

October-2016

August-2017

Ukrainian Investment Personal Assistant

Company

Kyiv,Ukraine

May-2016

September-2016

Landhaus Hotel Sales Manager

Brovary,Ukraine

Helping to develop and implement a customer

service policy for an entire organisation

•

Finding ways to measure customer satisfaction and

improve services

•

• Managing a team of customer service staff

• Handling face-to-face enquiries from customers

Writing reports analysing the customer service that organisation provides

•

Communicating courteously with customers by

telephone, email, letter and face-to-face

•

Training staff to deliver a high standard of customer service

•

• Maintaining & handling of the cash float

Ensuring smooth check-in & check-out in

accordance with Jumeirah standards

•

Preparation of registration cards for next days

arrivals

•

Organize "Meet & Greet" service with the hotel

drivers

•

Check arrivals for the day, checking if rooms are

ready and ensuring VIP amenities are placed in the room prior to arrival

•

Coordinate rooms changes and advise relevant

departments accordingly

•

Promptly & accurately update registration card &

guest preferences

•

Acting as a first point of contact: dealing with

correspondence and phone calls

•

Managing diaries and organising meetings and

appointments

•

• Controlling access to the executive

Booking and arranging travel, transport and

accommodation

•

• Organising events and conferences

Reminding the executive of important tasks and

deadlines

•

Typing, compiling and preparing reports,

presentations and correspondence

•

• Liaising with staff, suppliers and clients

• Collating and filing expenses

• Pro-active agency (both commercial and

Education

September-2014

May-2016

Landhaus Hotel Front Desk Agent

Brovary,Ukraine

September-2011

September-2014

Kyiv National Linguistic Master's Degree

University

Kyiv, Ukraine

2011

conference) sales to deliver new business

To deliver the existing business development

strategy to target new clients to the Hotel

•

To identify and establish potential new sales

opportunities for all Hotel products and respond

positively to such opportunities

•

Conduct research, telesales and prospecting

projects for commercial, conference,incentive,

leisure and banqueting business

•

Maximise all sales opportunities through

research of accounts and upselling techniques

•

To carry out any reasonable task as requested by

Management

•

2 years experience working in a reception and front desk

•

• Received guests on arrival with a friendly manner Entered complete details into the computer(Opera

PMS)

•

• Efficiently deal with check-out of guests

Posted all transactions to make sure that all bills are kept up-to-date

•

Prepared the cash for bank delivery and ensured

that all floats are accurate at the end of shift

•

Deal with advanced reservations, took bookings and fulfilled particular requirements

•

Translation/Interpretation (English, Greek languages)

Contact this candidate