ORGANIZED AND MOTIVATED ADMINISTRATIVE ASSISTANT able to apply my analytical, multi-tasking and critical thinking skills in various environments. I am PERSONABLE AND RELIABLE AND WILL PROVE TO BE AN ASSET to the company.
Firstline Incorporated, Houston, TX
Administrative Assistant to Directors of Sales
February 2016 - Present
Coordinate multiple calendar, domestic travel arrangements, meetings /conferences for senior-level executives
Support in sales proposal, develop and maintain strategic relationships with customers, partners, external audiences, internal team
Contact and respond to external business contacts at all levels inside or outside the organization in a collaborative and professional manner using judgment and discretion
Prepare and assemble marketing materials for Sales Team for distribution to clients
Maintain files, mail, database systems, and tracking expenses
Communicate with customers, employees and third parties to answer questions, disseminate or explain information, take orders and address complaints
Process orders and customer issues within one business day
Train new staff members on various work activities and computer applications
Plan and execute off-site national & regional sales meetings, training meetings, trade shows
Provide customer services to all levels of management clients.
Provision new accounts, and handle contracts; enter daily customer purchase orders
Sierra Industries, Uvalde, TX
Customer Service Manager
May 2015 – February 2017
Established processes that personally providing one-on-one attention and constant contact with the client.
Provided client satisfaction by assessing their needs and establishing key solutions and alternatives; resolved customer service issues with past clients with constant communications via email and conference calls.
Assisted accounts receivable in billing through data entry into in-house computer system designed for billing purposes.
Responsibilities included managing, overseeing, and monitoring the daily activities of aviation services to ensure quality customer service
Established and maintained reports related to discussions, request and feedback provided by customers. Provided reports to appropriate departments to enable further improvement in products/services.
Took ownership for performing administrative responsibilities on behalf of the principal including forms completion, monitoring administrative processes, system updates, etc.
Dollar General, Houston, TX
August 2011 – May15
Responsible for all sales, operational, and profit and loss aspects of 15+ team member $1M+ revenue store.
Managed all team member activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals.
Developed and promoted 7 team members to supervisor and 2 assistant managers to store manager.
Worked with district manager to formulate and build the store brand through visuals, operations and models. This effectively helped grow the business by a rate of 4%.
Continuously increased sales by 50+% over prior year for an overall annual sales increase of more than $50,000.
Effectively recruited, trained, supervised, and developed highly qualified and effective crew of about 10+ employees while enforcing compliance with company policy and procedures.
Achieved lowest shrink in our district of .12% and ran a 30% increase in sales for 2012 as a Store Manager.
Ensured the store was merchandised in accordance with company guidelines and in a timely manner for maximum sales impact.
Recognized as a creative and effective planner and problem solver with outstanding skill in loss prevention, cash control, budgets, schedules and multitasking
Lonestar Community College, Houston, TX
Associates Degree, 2017
Cypress Creek High School, Cypress, TX
Microsoft Office – Word, Excel, PowerPoint, Outlook