Objectives

ORGANIZED AND MOTIVATED ADMINISTRATIVE ASSISTANT able to apply my analytical, multi-tasking and critical thinking skills in various environments. I am PERSONABLE AND RELIABLE AND WILL PROVE TO BE AN ASSET to the company.

Experience

Firstline Incorporated, Houston, TX

Administrative Assistant to Directors of Sales

February 2016 - Present

Coordinate multiple calendar, domestic travel arrangements, meetings /conferences for senior-level executives

Support in sales proposal, develop and maintain strategic relationships with customers, partners, external audiences, internal team

Contact and respond to external business contacts at all levels inside or outside the organization in a collaborative and professional manner using judgment and discretion

Prepare and assemble marketing materials for Sales Team for distribution to clients

Maintain files, mail, database systems, and tracking expenses

Communicate with customers, employees and third parties to answer questions, disseminate or explain information, take orders and address complaints

Process orders and customer issues within one business day

Train new staff members on various work activities and computer applications

Plan and execute off-site national & regional sales meetings, training meetings, trade shows

Provide customer services to all levels of management clients.

Provision new accounts, and handle contracts; enter daily customer purchase orders

Sierra Industries, Uvalde, TX

Customer Service Manager

May 2015 – February 2017

Established processes that personally providing one-on-one attention and constant contact with the client.

Provided client satisfaction by assessing their needs and establishing key solutions and alternatives; resolved customer service issues with past clients with constant communications via email and conference calls.

Assisted accounts receivable in billing through data entry into in-house computer system designed for billing purposes.

Responsibilities included managing, overseeing, and monitoring the daily activities of aviation services to ensure quality customer service

Established and maintained reports related to discussions, request and feedback provided by customers. Provided reports to appropriate departments to enable further improvement in products/services.

Took ownership for performing administrative responsibilities on behalf of the principal including forms completion, monitoring administrative processes, system updates, etc.

Dollar General, Houston, TX

Store Manager

August 2011 – May15

Responsible for all sales, operational, and profit and loss aspects of 15+ team member $1M+ revenue store.

Managed all team member activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals.

Developed and promoted 7 team members to supervisor and 2 assistant managers to store manager.

Worked with district manager to formulate and build the store brand through visuals, operations and models. This effectively helped grow the business by a rate of 4%.

Continuously increased sales by 50+% over prior year for an overall annual sales increase of more than $50,000.

Effectively recruited, trained, supervised, and developed highly qualified and effective crew of about 10+ employees while enforcing compliance with company policy and procedures.

Achieved lowest shrink in our district of .12% and ran a 30% increase in sales for 2012 as a Store Manager.

Ensured the store was merchandised in accordance with company guidelines and in a timely manner for maximum sales impact.

Recognized as a creative and effective planner and problem solver with outstanding skill in loss prevention, cash control, budgets, schedules and multitasking

Education

Lonestar Community College, Houston, TX

Associates Degree, 2017

Cypress Creek High School, Cypress, TX

Graduate, 1990

Software Skills

Microsoft Office – Word, Excel, PowerPoint, Outlook

QuickBooks

Concur

Salesforce

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