CHRISTINA BEMBELE RESUME
I have change jobs frequently
39 phase 1 Alexandra Township Johannesburg 2090, Gauteng
JHPIEGO, Pretoria, Gauteng
VCT counselling and Admin
From January 2010 to August 2011
Conduct pre and post test counselling to clients according to study protocols
Inform individual clients about their test results
Adhere to ethical requirements in delivering VCT services such as maintaining client confidentiality and anonymity
Compile records according to study requirements
Undertake educational and awareness activities on HIV/AIDS and on the CBCVT study
Refer clients to relevant service providers as needed
Work with post-test support service coordinators and counsellors in referring appropriate clients to post-test support Services
To submit reports to the VCT Co-coordinator
ZENSOR TECHCHNOLOGIEST Rivonia Gauteng
From august 2011 to july 2012
Answer call screen and direct
Take and relay messages
Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail and deliveries
Maintain appointment diary either manually or electronically
Organize conference and meeting room bookings
Co-ordinate meetings and organize catering
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area
Rage SA Edenvale Gauteng
Stock controlling, customer care, collections, just to mention the few
From August 2012 till current
Preforms any combination of following task to complete records concerned with ordering, receiving, storing, issuing
And shipping materials. Enters information into computer to maintain inventory
To compile stock control records and information
Review files to determined unused items
To resolve a problem if the stock is missing or didn’t receive it
Deal with customers diligently, courteously and professionally while collecting payments.
Initiate strategies for collection processes and procedures
Negotiate payment plans.
Respond to customer inquiries.
Persuade customers diligently to pay past due amounts
Collaborate with accounts receivables staff regarding collection of payments
Develop alternative payment plans with help from A/R department
Advise customers on alternative payment plans
Create repayment schedules based on customers’ financial situations.
Retain customer loyalty while initiating processes for collection of payments.
Maintain and update record of customers from whom collections are made
Central Johannesburg College
Johannesburg South Africa
Electrical Engineering (heavy current) N4 2005
COMMUNITY AIDS RESPONSE (CARE)
Active listening –Giving attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Patience. If you don't see this near the top of a customer service skills list, you should just stop reading. Attentiveness, Lear communication skill, knowledge of product, ability to use positive language, acting skills, time management skills and ability to read customers
Name : Barbara Olivier
Position : Call centre manager
Contact No : 079*******
Name : Merlyn Nethengwe
Position : Senior clerk
Contact No :066*******
Name : Refeng khunou
Position : Marketing
Contact No : 081*******
I am currently employed by Rage SA I have e posed to different department including Admin, stock adjustment, stock controlling, data capture and call centre ( account and now collections)
I believe my motivation, honesty and sense of responsibility make me a suitable candidate for Electrician learner ship in your company. I am organised person and love taking on new challenges. I would like to work for a company that is fast moving and challenging. I am committed to excel to whatever I set my mind to.
I work very well under pressure and handle stress very well, I am a people’s person I got along with management and colleagues, I am self-motivated, well organised, energetic, computer literate, quick learner and able to work independently without supervision, I have good telephone manners.
I have been in environment and have hands on experience in the following Administration, receptionist, Customer service and Counselling. With regard to work I believe the following is important, time and deadline must be met, team work, communication, confident, cost saving, profit, Quality is standards, quantity, neatness, sense of urgency and capability to multitask whilst being detailed orientated customer satisfaction.
I will ensure to have a clear understanding of your company’s business expectations, ensuring the proper execution of all my function required to support and meet customer demands and achieve a high level of customer service and satisfaction. I have motivation and confident that can achieve anything I put my mind to.