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Customer Service Care

Johannesburg, Gauteng, South Africa
October 16, 2018

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South African




Customer care




VCT Counselling


I have change jobs frequently


39 phase 1 Alexandra Township Johannesburg 2090, Gauteng



JHPIEGO, Pretoria, Gauteng

VCT counselling and Admin

From January 2010 to August 2011


Conduct pre and post test counselling to clients according to study protocols

Inform individual clients about their test results

Adhere to ethical requirements in delivering VCT services such as maintaining client confidentiality and anonymity

Compile records according to study requirements

Undertake educational and awareness activities on HIV/AIDS and on the CBCVT study

Refer clients to relevant service providers as needed

Work with post-test support service coordinators and counsellors in referring appropriate clients to post-test support Services

To submit reports to the VCT Co-coordinator


From august 2011 to july 2012



Answer call screen and direct

Take and relay messages

Provide information to callers

Greet persons entering organization

Direct persons to correct destination

Deal with queries from the public and customers

Ensure knowledge of staff movements in and out of organization

Monitor visitor access and maintain security awareness

Provide general administrative and clerical support

Prepare correspondence and documents

Receive and sort mail and deliveries

Schedule appointments

Maintain appointment diary either manually or electronically

Organize conference and meeting room bookings

Co-ordinate meetings and organize catering

Monitor and maintain office equipment

Control inventory relevant to reception area

Tidy and maintain the reception area

Rage SA Edenvale Gauteng

Stock controlling, customer care, collections, just to mention the few

From August 2012 till current


Preforms any combination of following task to complete records concerned with ordering, receiving, storing, issuing

And shipping materials. Enters information into computer to maintain inventory

To compile stock control records and information

Review files to determined unused items

To resolve a problem if the stock is missing or didn’t receive it

Deal with customers diligently, courteously and professionally while collecting payments.

Initiate strategies for collection processes and procedures

Negotiate payment plans.

Respond to customer inquiries.

Persuade customers diligently to pay past due amounts

Collaborate with accounts receivables staff regarding collection of payments

Develop alternative payment plans with help from A/R department

Advise customers on alternative payment plans

Create repayment schedules based on customers’ financial situations.

Retain customer loyalty while initiating processes for collection of payments.

Maintain and update record of customers from whom collections are made


Central Johannesburg College

Johannesburg South Africa

Electrical Engineering (heavy current) N4 2005




Active listening –Giving attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Patience. If you don't see this near the top of a customer service skills list, you should just stop reading. Attentiveness, Lear communication skill, knowledge of product, ability to use positive language, acting skills, time management skills and ability to read customers


Name : Barbara Olivier

Position : Call centre manager

Contact No : 079*******

Name : Merlyn Nethengwe

Position : Senior clerk

Contact No :066*******

Name : Refeng khunou

Position : Marketing

Contact No : 081*******


I am currently employed by Rage SA I have e posed to different department including Admin, stock adjustment, stock controlling, data capture and call centre ( account and now collections)

I believe my motivation, honesty and sense of responsibility make me a suitable candidate for Electrician learner ship in your company. I am organised person and love taking on new challenges. I would like to work for a company that is fast moving and challenging. I am committed to excel to whatever I set my mind to.

I work very well under pressure and handle stress very well, I am a people’s person I got along with management and colleagues, I am self-motivated, well organised, energetic, computer literate, quick learner and able to work independently without supervision, I have good telephone manners.

I have been in environment and have hands on experience in the following Administration, receptionist, Customer service and Counselling. With regard to work I believe the following is important, time and deadline must be met, team work, communication, confident, cost saving, profit, Quality is standards, quantity, neatness, sense of urgency and capability to multitask whilst being detailed orientated customer satisfaction.

I will ensure to have a clear understanding of your company’s business expectations, ensuring the proper execution of all my function required to support and meet customer demands and achieve a high level of customer service and satisfaction. I have motivation and confident that can achieve anything I put my mind to.









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