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Customer Service Manager

Pune, Maharashtra, India
October 16, 2018

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Steffi John D’costa Mobile: +91-957*******/*******1


Career Objective:

To pursue a career that offers me challenging opportunities and exposure across varied functional areas enabling me make full use of my potential thus contributing effectively towards achieving the organizational goal and provides an environment that supports continuous learning and growth. Name:

Steffi John D’costa


BEIT (Bachelors in Engineering Information Technology) Last Worked with:

BMC Consultancy Services Pvt. Ltd. (India)

Snapshot :

A BE Graduate, with current work Experience in consulting, Business Development domain and HR Operations.

Good Analytical and decision making skills with practical approach.

Strong academic record – scored First Class, Distinction throughout education.

Awarded for special appreciation for active participation at BMC Consultancy Services Pvt. Ltd

Strong Technical knowledge and a Good team player.

Strong interpersonal communication skills and good presentation skills and Quick learner.

IT Skills- Well Versed with Microsoft office, CRM-SalesForce manager and Internet application.

Proficient or familiar with the following Concepts / Tools: o MS Windows, MS Office, Window-based & Web-based Software’s. o Manual Testing (Executing Test Case and creating of Defect logs) o Selenium (IDE, Web Driver, Malven, TestNG, Cucumber) o Core Java, SQL Server Databases, Oracle

o Knowledge of QC (Quality Center), RQM(Rational Quality Manager), Knowledge of QTP (Quick Test Professional), RFT(Rational Functional Tester)

Education Qualification:

Course Institute/ College School Name, Location University/ Board

Percentage Year of


BE (Information


Dr. D.Y. Patil Institute of Engineering &

technology, Pimpri

University of



1st class




Padmashree Dr. D.Y. Patil

Polytechnic, Akurdi

MSBTE 78.28%



SSC Kamalnayan Bajaj High School,




61.06 %

1st class


Photograph :

Steffi John D’costa Mobile: +91-957*******/66342581 E-mail:


Company : BMC Consultancy Services Pvt. Ltd.

Tenure: May 2015- May 2018 (3years)

Designation: Senior Operations Executive- Business Setup Services. Job Description:

Accountable for providing assistance to entrepreneurs in legal matters related to business set-up, requirement

gathering and analysis, understanding the requirement specification for the product.

Attending meetings with key clients for analyzing & understanding their business requirements and providing solutions.

Organize and execute assigned business projects on behalf of clients according to client’s requirements.

Leading a team of 10 motivating them to meet the assignment deadlines and focus on quality & customer service

and maintain fruitful relationships with existing customers and employees.

Effectively rendered assistance to Foreign Companies interested in FDI to set up their businesses legally in India.

Successfully developed and maintained healthy business relations with key clients for generating repeat business and expanding the customer database.

HR Operations including Background Verification Checks and Contracting Employees Management.

In addition also involved in Vendor Management, Legal Compliances, Employee Welfare, Statutory Compliance and Employee Records Management.


Company : LeadInfo Technologies Private Limited

Tenure: May 2014 –May 2015 (1year)

Designation: Executive Trainee

Project Description:

Vehicle tracking system (Falcon AVRS) commits to provide quality tracking systems that integrate seamlessly with your everyday business operations, backed by reliable service and customer support. Customers can contact Track Your Vehicle with questions regarding their vehicle tracking systems and a real, live person will assist you. It also provides with vehicle details like the vendor, office for which it is on duty and type of vehicle on drive. Specialize in providing complete end to end IT solutions ranging from assessment of a client’s by providing the path boundary of its travel with the recent alerts of the active vehicles on duty or not. Job Description:

Understanding the requirement specification for the product.

Deriving Test Cases and Test Plan.

Involved in Manual Testing of applications.

Testing the project at Performance Level

Personal Details:

Gender : Female Marital Status : Married

D.O.B.: 17/07/1989 Language Proficiency: English, Hindi, Marathi, Konkani Email Id :

Contact No : +91-957*******/66342581

Permanent Address: J.Y. Patil Building Room No.1, Vitthalwadi, Akurdi, Pune-411035, Maharashtra Current Address: Salmiya, Kuwait

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