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Customer Service Sales

Odenton, MD
October 15, 2018

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Felix F. Adams

*** ******* ***** ***** *******, MD 21113 …Phone: 703-***-**** … Email:

OBJECTIVE: To obtain a responsible and challenging position as a quality-focused professional, where my education and work experience will have valuable application.

Real Estate, Sales / Service Management, and Problem Resolution Activities


Results-oriented, hands-on professional with a successful record of accomplishments in the Retail and Information Technology (IT) industries; Well-versed with Customer Service, technical support and helpdesk requirements understands numerous software packages and operating systems; Easily identifies and resolves technical issues and concerns; Provide quality assurance and customer service with a focus on giving the client quality product(s) to satisfy their needs; Major strengths include overall strong leadership, being a team-leader/player along with working independently, provides excellent communication, and very detail-oriented; Excellent supervisory skills including hiring, terminating, scheduling, training, and other administrative tasks;


SBCG Select Benefits Communications Group – Towson, MD

Insurance Producer (2005 – 2007)

Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support.

Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices.

Problem Identification and Resolution, I resolved end user password reset; fixed software, and hardware issues

Kohls – Springfield, VA

Overnight Assistant Supervisor (2007 – 2011)

Set up backroom and prepared to unload trailer.

Help supervised a group of 15 associated during the overnight operations.

Stage inbound product to be merchandised.

Merchandised product on the sales floor in its proper location.

Made sure staff was held accountable for their part in the standard operating procedures.

Crate and Barrel -- Washington, DC

Department Manager / Night Manager (2007 – 2012)

Recruit, train develop, and supervise team of 10 associates. Motivate staff to achieve performance goals and ensure productive department operations.

Develop and manage customer relations to maximize service satisfaction, promote goodwill and generate repeat / referral business that contributes to sales growth. Monitor and resolve any service issues.

Coordinate and supervise all store, office and stockroom evening activities, including the assignment and monitoring of the workflow of the evening staff for closing.

Met and exceeded all sales goals.

Wegmans – Crofton, MD

General Merchandise Team Leader (2012 – 2016)

Merchandised product from Plan of Grams and in individual displays to stimulate a customer to purchase the product.

Multi-tasked with decision making for the daily operations of the department and its needs.

Trained others and developed them in merchandising, safety, and continuous improvement so that the staff can achieve their maximized performance productivity.

Provided incredible customer service to meet and exceed the department sales goals.

Managed the department with respect, effective communication, coaching on a fly, and providing genuine knowledge based service.

Engaging Destiny LLC – Odenton, MD

Owner / TIPIC (Title Insurance Producer Independent Contractor) (2003 – present)

Managed all aspects of a small business including creating and maintaining a vendor, client database, accounting activities and office management.

I have experience with Refi’s, VA, USDA, FHA, Conventional, Reverse Mortgage, HELOCS, VA Streamline, HARP, and HAMP loans while working with various signing services, mortgage lenders, title and escrow companies.

As an independent NSA (Notary Signing Agent) contractor, I am specially trained to make sure that real estate loan documents are executed by the borrower, notarized, and returned for processing in a timely manner when someone decide to purchase or refinance a home.


I was awarded the Wegmans Superstar Incredible Service pin, for providing an outstanding commitment to customer service. I set a goal, to become the #1 sales department. I have been complimented by many titles, escrow, and signing services for above and beyond customer service in all kinds of closing situations. I completed a comprehensive network engineering and data communications program with extensive hands-on training in Microsoft Windows NT.

Education: Stratford College Woodbridge, VA

A.A.S. in Network Engineering (March 2002)

Student - GPA 3.75

Dual Commission: for Maryland (2021) and District of Columbia (2021)

Current Licensed: MD TICP (2020) and DC Non-Resident (2019) (Bonded)

Current Background: NNA (2019)

E&O: (2020)

NNA: NSA Continued TRID Education

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