Reliable and meticulous customer service representative that excels in prioritizing, completing multiple tasks simultaneously, and collaborating with other team members to achieve performance goals.
Customer Service Organization Problem Solving
Advanced MS Office Suite Knowledge Administrative Skills Adaptability
Customer Service Representative (Project Specialist), Rubicon Global June 2015 - October 2018
●Developed and implemented process to procure product supplies from local vendors for new, relocating, emergencies, and closing Dollar General stores (14,000+) all over the United States.
●Partnered with directors from various departments to coordinate multiple projects ensuring daily, weekly, and monthly deliveries met deadlines that changed frequently due to unforeseen issues.
●Increased on-time deliveries by 70%.
●Reduced the operating expenses and waste cost by 30% for 3500 Dollar General retail stores while maximizing the profitability of recyclable materials such as cardboard, metal, and plastic.
●Enhanced day to day operations by resolving billing, customer service, and strategic issues that were submitted via CRS, email, or phone quickly.
●Promoted from Customer Service Representative to Project Specialist.
Midtown Urology, Community Outreach Customer Service Rep April 2014 - April 2015
●Recruited 30 physicians, 5 dentists, a nutritionist, 6 speakers, 300 volunteers, and 500 participants for a one-day event at Georgia World Congress Center.
●Assisted with the planning, implementation, and execution of an annual community health fair that helped over 500 men with free healthcare screenings, consultations, and merchandise.
●Fundraised 30,000 dollars from pharmaceutical companies, community grants, healthcare institutions, and other miscellaneous vendors through marketing campaigns.
●Successfully planned and executed corporate meetings, lunches, and special events for a group of 30 employees.
●Training of new employees and volunteers as needed.
Colorado Black Health Collaborative, Project Customer Service Rep January 2012 - March 2014
●Organized a marketing campaign to increase awareness about STI’s in a designated high-risk area.
●Created and implemented a survey and script for CBHC’s Barbershop/Salon series that collected data to measure the effectiveness of the health outreach program.
●Increased the engagement and retention of participants as well as volunteers by 40%.
Metropolitan State University of Denver (MSU Denver) May 2013
Bachelor of Arts: Psychology Minor: English