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Customer Service Sales

Cincinnati, OH
October 15, 2018

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Bruce J. Lenhoff

Florence, KY, ***** 859-***-****

Regional Sales Director, District Manager, Sales

Improves Customer Service and Employee Engagement

to Impact Revenue Growth and Profitability

Demonstrated track record of successful accomplishments working in the marketing, automotive, and advertising (both print and online) industries. Proven sales professional with extensive leadership and management experience. Demonstrated ability to surpass organizational goals. Established strength for developing employees to succeed and earn promotions.

Core Strengths:

Talent Acquisition

Employee Development

Budget and Goal Setting

Customer & Portfolio Retention

New Business Attainment

Risk / Opportunity Management

Cross Departmental Communication

Customer Service

Change Management

Team Building

Professional Experience

AUTOTRADER.COM, (Cox Automotive) Atlanta, GA 2002 – 2017

Regional Sales Director (RSD)

RSD – Mid-Atlantic Region (KY, VA, MD, WV, IN)

RSD – Ohio Valley Region (OH)

Set vision for region. Collaborated with Dealer Success Managers (DSM) and Dealer Success Consultants (DSC) to achieve goals of company and clients. Hired, developed, and retained top talent. Coached and developed 6 DSMs, and 34 DSCs.

Created and implemented expected behaviors of performance and customer service within region, generating revenue growth of over 18% in first two years and sustained yearly growth of over 9%.

Facilitated more efficient customer service, keeping issues at minimum, promoting value and quality, resulting in region leading company in lowest lost business percentage for all but one year.

Joined forces with local and state automotive associations, building strong business relations with board members, as well as helping members with issues, within scope of AutoTrader and Cox Automotive.

Organized new territory, created from pieces of three separate underperforming regions, into one cohesive unit, which exceeded set revenue goals.

Attained revenue growth of over $430K in 2015, helping minimize company losses across lower performing regions.

Achieved record low customer cancellations of .46% average per month for year versus company monthly average of 1.2%, focusing and inspiring DSMs and DSCs on maximizing delivery of great customer experiences.

Improved staff value notably, raising skill levels and capabilities through individualized meetings, mid-year, and year-end reviews, resulting in 27 direct reports receiving promotions, with several individuals achieving 2nd and 3rd promotions.

Realized highest monthly average run rate per customer, out of 16 regions, of over $4.2K, advocating managers to set their sights, and raise staff performance and efforts.

Recognized for introducing monthly one on one training meetings between managers and direct reports, bringing about unique instructional program being adopted by all 16 regions, representing the entire country.

Bruce J. Lenhoff Page Two


Designed and implemented multiple trainings, including independent dealer training, dealer sales 101, district business plans, quarterly product refresher courses, monthly newsletter for region, new product set for Toledo (OH) BUICK GMC LMA., resulting in higher levels of achievement.

Regional Sales Manager, IN and MI

Collaborated with regional director to set vision for region, bringing about closer alignment and better grasp of goals by district sales managers and advertising consultants, resulting in exceeding revenue and retention goals.

Organized and developed new team which finished second in revenue growth for entire country, which represented 32 Regional Sales Managers.

Sent a record number of Advertising Consultants (AC) and DSMs to Presidents Club, which was awarded to top performers.

District Sales Manager, Cincinnati, Ohio

Hired, trained and developed DSCs which led to being recognized for achieving top revenue growth in the region.

Additional Related Experience

Regional Sales Manager, Boston, MA Advertising Consultant, Cincinnati, OH

District Sales Manager, Indianapolis, IN Commercial Sales Manager, Cincinnati, OH


Coursework, Bachelor of Science, Business, Thomas More College, Crestview Hills, KY

Coursework, Bachelor of Science, Business, Northern Kentucky University, Highland Height, KY

Professional Development

Management Excellence Individual Leadership Development Inside Out Coaching

5 Choices to Extraordinary Productivity Strategic Sales and Marketing Situational Leadership

National Automotive Dealers Association (NADA) Crucial Conversations

Technical Skills

Microsoft Word Excel Publisher PowerPoint Sales Force

Associations and Organizations

Various Local and State Automobile Dealer Associations

Awards and Recognitions

President’s Club winner 2008, 2012, 2015 (#1)

Revenue Growth Churn/Lost Business Contribution Margin New customers

Community Service

St. Jude Children’s Hospital Habitat for Humanity

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