Training Management

Bhagya Sri Mahankali

603-***-**** ************@*****.**

Professional Summary

Specialized in the areas of Learning and Development (HR training) with 4+ years of experience in training coordination, invoicing and employee on-boarding process.

Highlights

Scheduling & Coordination of trainings

ILT, VC, WBT & Telepresence trainings

On-shore training coordination

Data Analysis, tracking & reporting

Experienced in process training

Handled learner queries

Developed and published Dashboards

Invoicing payments & Reconciliation

Vendor Management

Tools Used:

SAP SuccessFactors LMS

Education Management System (EMS)

Oracle Peoplesoft & Siebel CRM

WebEx, Telepresence

Microsoft Office (Word, Excel, PPT)

Sharepoint, Smartsheets and Dropboxes

Incident Management Tool

SABA Platform, LDL & MTM survey portal

Experience

Senior Training Coordinator April 2017 - Feb 2018

Company: GP Strategies India Pvt Ltd; Client: HSBC Bangalore, India Responsibilities:

Providing support for Learning Operations as an LMS admin for Global Services Centre and Technology.

Supporting Global & Regional LAO Managers in the development of administrative procedures.

Streamlining efficiencies and maintaining the Service Levels relating to the LAO Services and any other performance metrics agreed by the Client.

Reviewing, validating and approving invoices of 8 regions and ensure payment is processed within the agreed timelines.

Reviewing day to day activities in LMS which includes creating Learning Objects, reviewing enrollment, marking attendance and monitoring reports.

Creating SOPs and process required documents.

Ensuring all internal financial protocols are met to proceed within agreed timeframe.

Scheduling weekly calls with LAO Off-shore team to discuss the pending invoices and address any queries.

Recommending any necessary actions to be taken by concerned LAO Off-shore team with respect to pending or outstanding invoices.

Reconciliation of Billing Register, invoice trackers, cost controls, MIS/Dashboard including the Learning system administration and steer Vendor Management.

Preparing and publishing weekly Dashboards to client’s LAO team and all appropriate Regional and/or Country stakeholders showing the pending invoices at each region.

Preparing and maintaining annual budget file and ensuring the monthly budget is spent appropriately.

Senior Process Associate June 2016 - April 2017 Company: Accenture Services Pvt Ltd; Client: Cisco, San Jose, USA Bangalore, India

Responsibilities:

Performing end to end scheduling of a training course.

Accountable for the quality of the business.

Determining and supporting the implementation of business policy.

Performing quality checks of activities of the team and providing feedback to the team members.

Supervising daily activities of team and ensuring all the requests are processed within SLA.

Collecting and reporting metrics to the functional team.

Preparing monthly score cards for the team and provide feedback.

Maintaining quality tracker and updating QC errors.

Responding to emails and calls promptly is an easy way to build strong relationships. Training new hires on process flows.

Handling a team of 7 and provided the knowledge and expertise throughout the process by managing the workflow.

Collaborate with teammates, vendors and customers all over the world.

Manage and coordinate end to end activities for Client’s New Employee Orientation trainings and program, GTLP (Global Technical Leader Program) all over the globe.

Process Associate Sep 2014 - June 2016

Company: Accenture Services Pvt Ltd Bangalore, India

Setting up new training events in primary tools like Learning & Development Logistics (LDL), Education Management System (EMS) and SABA platform.

Creating WebEx links for virtual session (VILT) and booking rooms for Instructor Led Training (ILT).

Responsible for Training Event Management which includes scheduling training locations, taking care of training room set-up and other training related activities before the training session.

Ensuring shipment of training course materials to the appropriate classrooms and also sharing them with participants by creating communication templates.

Sharing Instructor packet (Instructions about the session including creation of Hotspot) with the vendor before the session start date.

Updating the LMS through the roster management process with details of learners’ attendance and no shows, including comments etc.

Sharing post session reports to the business partners.

Resolving remedies on Incident Management System (BMC Remedy) and handling instant chats (C2C) to address learner queries.

Responsible for scheduling of high-profile programs such as Global Technical Leader Program (GTLP) on Tele Presence which includes reserving hundreds of Tele Presence rooms across various client locations in the world.

On-Boarding Executive Aug 2011- Jun 2012

Company: Adecco India Pvt Ltd. Bangalore, India

Responsibilities:

Responsible for complete end to end Employee on-boarding process which includes issuing Appointment letters, Offer letters, Relieving, Confirmation and Extension Letters.

Scheduling Exit interviews and handling the queries related to Full & Final settlements.

Responsible for handling Retirement benefits and health insurance related queries.

Collection of necessary documents from new hires related to background verification.

Education

Master of Business Administration (Human Resources and Marketing) (Jun 2012- April 2014)

KLU Business School, Vijayawada, India

Bachelor of Business Management (Human Resources) (May 2008 – May 2011)

NMKRV Women’s College, Bangalore, India

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