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Customer Service Sales

Hyattsville, MD
October 15, 2018

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***** ******* ***, ****** ******, MD 20904 (H) 240-***-****

Professional Summary

Client-focused professional with 8+ years of providing solutions to customers. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers by offering superior customer service.


Customer service focus

Problem-solving skills

Opening and closing procedures

Skilled in Word, PowerPoint, Excel

Processing orders on Salesforce

Product knowledge

Interpersonal skills

Relationship building

Shipment processing

Excellent people skills

Work History

Junior Relationship Manager Aug 2016 - June 2018

Coester VMS Gaithersburg, MD

Developed new process for employee evaluation which resulted in marked performance improvements.

Communicated with customers/appraisers via phone and email regarding appraisals.

Processed twenty five orders daily, One hundred and twenty five orders weekly, and Five hundred orders monthly.

Copied, logged and scanned supporting documentation.

I processed Refinances and Purchases orders on Salesforce. I updated the orders to reflect customer and appraiser information. In addition, I updated orders with vital processing information.

Sales Associate June 2012 - Current

Exis General Contractors Silver Spring, MD

Liaison with customers, prepare proposals for negotiation, closed sales with customers.

Remodel kitchens, baths, and wood floors.

Dealt with payment processing as well as setting and confirming appointments with potential customers.

Assisted with daily operations such picking up supplies, removing and trashing unneeded material, and helping coworkers with various tasks.

Provided repeat customers with exceptional care and attention.

Sales Associate Jan 2016 - July 2016

Capital Luggage Columbia Mall Columbia, MD

Responsible for supervising operations, resolving customer issues Processing transactions and shipment Assisting customers with their needs.

Kept work areas clean and neat at all times.

Reported incidents to management.

Demonstrated use and care of merchandise.

Stocked shelves and supplies and organized displays.

Prepared outgoing shipments.

Updated computer inventory listings.

Maintained records related to sales.

Enrollment Specialist July 2015 - Sep 2015

Connections Academy Columbia, MD

Enrolling students by processing documents.

Calling parents regarding their student's enrollment status.

Attended meetings for new information regarding state regulations.

Communicated with co-workers regarding efficiency and of documents.

Understood and thoroughly explained the services provided to customers and potential customers.

Communicated effectively via telephone, email and in person with prospective customers.

Reviewed statistic enrollment data and prepared reports.

Internship Aug 2014 - Dec 2014

Montgomery College Takoma Park, MD

Interacted with children (ages 2 to 5 years) to support cognitive development.

Aided the teacher with various tasks in order to facilitate the daily activities.

Helped children with their social and emotional development process.


Bachelor of Science: Family Science December 2014

University of Maryland College Park, MD

Associate of Arts: General Studies May 2011

Montgomery College Rockville, MD

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