Objectives: To procure a position in customer service that utilizes my experience and education.

Experience

AAA AUTO CLUB

**/****-**/**** ******** Service Representative

Worked as a Customer Service Representative handling customer inquiries concerning memberships, road service

requests and trip planning information. I worked with 5 different systems to provide complete customer services.

LENOX CORP Customer Service Representative

10/2017 to 02/2018

Working in a high volume inbound call center for a high end dinnerware and gift manufacturer. I inputted orders, tracked existing orders, received payments and resolved customer issues. Insured all customers complaints were handled “one call” Complete the required documentation within time limits and submit within the time limits and submit to the relevant organization. Arrange product returns and apply credits where required.

Northern Star Services LLC

April 2012-Present Owner

I operate a DOD contractor company. I handle all bidding, purchasing, invoicing and responded to inquiries from DOD representatives and company vendors. I handle all shipping requirements to include packaging to military specification, scheduling inbound and outbound shipments.

Central State Core Supply Customer Service Representative

January 2009-March 2011

Customer service in a call center environment (both inbound and outbound) for a multistate state diesel engine parts supplier. Assisted customers with placing orders over the phone. Researched orders, inventory levels, tracking information and other information a customer may inquire about. Used Quickbooks extensively.

GFA Inc

October 1995 to April 2008 Owner

I owned a multistate home security company. I managed a 145 person operation to include a 30 person outbound call center, sales teams, installers and all administrative and accounting issues. I responded to customer complaints and resolved on going issues. I provided upsell opportunities for existing customers.

Education

California State University San Bernardino

BA in History

Western New England University

MBA

COL US Army RET Military Police

References

Upon request

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