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Manager Project

Portland, OR
October 15, 2018

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Jacqueline C. (Candi) Malone

503-***-**** Beaverton, OR View LinkedIn

Senior IT Program Manager

Results-driven Senior IT Program Manager with comprehensive experience in developing business systems, business continuity, disaster recovery processes, and organizational infrastructures that drive productivity, efficiency, and strengthened fiscal success.

Value Added

Extensive experience in leading and managing highly visible, complex technical projects and cross-functional project teams

Takes ownership of assigned projects and seeks collective team success in meeting aggressive project objectives

Expertly identifies opportunities to enhance corporate image, expand market penetration and strengthen operations

Embraces emerging business needs and adapts to changing organizational and strategic goals

Demonstrates proficiency in SaaS, e-commerce, CRM, IT Infrastructure, and Agile/Waterfall project management

Areas of Expertise

Web Development Projects System Analysis Business Analysis Change Management Project Management/Planning

Supply Chain Budget/Expense Management Organizational Management Creative Problem Solving Customer/Client Relations

Vendor Management Recruiting Team Leadership/Management Cross-Functional Collaboration

Professional Work History


Senior IT Program Manager/Project Manager III 4/2013 – 6/2018

Led and directed medium- to large-scale projects with schedules greater than three months, budgets exceeding $1 million, complex project scopes, and multiple customer groups; concurrently managed multiple project teams

Identified, procured, and deployed all technologies for PPS Bond schools; inclusive of supply chain management, vendor management, and coordination of both construction PMs and Bond School administration

Steered and coordinated cross-functional team of IT and construction PMs in designing infrastructure of each PPS Bond School; included computer labs, VoIP requirements, and security infrastructure

Managed development of PPS data warehouse and system integration packages

Resolved issue escalations and cultivated productive working relationships with stakeholders in support of District objectives

Managed integration of COTS packages with PPS applications/data warehouse, as well as PPS custom software applications

Spearheaded and implemented internal controls and processes for the Project Management Office

Played an integral role in defining business continuity and disaster recovery processes


Software Implementation Project Manager – ODOT Bentley Upgrade Project (Contract) 4/2011 – 4/2013

Led and developed project scope, timeline, budget, resources, and communications; successful delivered Bentley software upgrade to ODOT engineering end users within project budget and schedule

Gathered and documented requirements to develop and execute Implementation Plan

Concurrently led ODOT’s operating system upgrade to Windows 7, requiring seamless communication between the two efforts


Global IT Project Manager (Contract) 3/2010 – 4/2011

Deployed telephone, infrastructure, and network upgrades, in addition to providing services to internal Xerox customers

Applied Xerox’s ITIL Service Lifecycle practices to identifying customer needs/IT requirements, designing and implementing services into operation, and improving service

Led and managed infrastructure deployment projects for Xerox business units; included hardware, server, and VoIP upgrades


SR Program Manager – DHS (Contract & FTE) 10/2006 – 8/2008

Deployed Agency wide My-License application to manage Licensing processes through out the Public Health Office.

Produced and facilitated timely Steering Committee and DHS management status presentations, monthly status reports.

Provided leadership to the project team during application launch and upgrade releases.

Worked with Public Health departments to ensure a smooth process for the application success to achieve their productivity goals.


SR Project Manager – DAS - (Contract) 2/2006 – 6/2006

Contract position as the Project Manager with the State of Oregon, Department Of Administrative Services, Information Resources Management Division, General Government Data Center managing the complex process of transitioning the current technology of the DAS GGDC and other technology Sections (Data and Video Services (DVS), Technology Support Center (TSC), and other small technical units, into the new State Data Center (SDC) completed on Airport Road in Salem

Developed the final Project/Transition Plan and working closely with DAS Managers to monitor and provide oversight to the transition process and actual IT infrastructure move into the SDC.

Provided project management, System/Business Analysis expertise and oversight for the movement of the DAS mainframe, servers, and applications, to the new SDC.

Successfully ensured that DAS customer needs were met and continuity between IT service arenas were maintained during the transition period.

KAISER Portland, OR

SR Project Manager – (Contract) 9/2005 – 11/2005

Two projects were off the shelf implementations for the Sunnyside Kaiser Hospital – Menu Management and Kitchen Inventory and the other was a Point of Sale (POS) System.

The third project was a Customer Complaint Application for the Health Plan. This project was piggybacked off of the development of the California CIWARS system. The California project was on hold, thus causing the delay in this project activity.

Projects were managed utilizing Microsoft Project, Excel spreadsheets, Word processing and database applications.

Established excellent working relationship with stakeholders, project team and vendors associated with each of the projects.

DAVERCI Hillsboro, OR

Technology Manager - (FTE) 5/2004 – 5/2005

Engineering Manager of (5) Software Engineers in the development of the Toccare System. The development of the application was in C#, utilizing the .NET and SQL Server environments. Developed and instituted QA Test cases.

Technology Management of Daverci’s IT infrastructure, including Windows 2000, SQL Server, and .NET environments.

Development of Business Continuity Processes and Procedures for the Project Team, allowing a streamlined deployment of the Company’s product line.

Implementation of CRM processes to realign the Application’s functionality to the customers business processes. Created Disaster Recovery processes

Aligned Business re-engineering processes to reflect the needs of the Clients Best Business Practices.

Development & management of project related short and long-term goals.


Data Center Manager - (FTE) 8/1996 – 8/2003

Project technical lead in the design process and physical move of the Bureau of Land Management $100M Data Center co-location with the Forest Service. This included developing and implementing the re-engineering of both organizations business practices to maintain efficiency

Provided exceptional technical leadership and project management for the BLM’s Operations Department.

Development of Customer Service strategies that included objectives, key initiatives, quality metrics, staffing plan and budgeting.

Transformed a non-customer-oriented department in to a highly functional 24/7 – 365 customer directed team responsible for NOC and district support.

Established Standard Operating Procedures for all job classifications, systems and environmental issues, for the Data Centers IT infrastructure.

Established daily communications with end-users, management and clients, which led to an efficient and productive team environment.

Management of ESRI (GIS) Software upgrades, plotting routines.

Utilizing the Remedy software, established reporting and tier one escalation processes.

Management of Data Center Staff that included 5 System Administrators, 6 Computer Operators, Media Librarian, and Administrative Assistant. Additional management of 3 off-site staff – Computer Operator, System Administrator and a Computer Technician.


Sales Engineer - (FTE) 2/1996 – 4/1996

Established excellent engineering support for Kingston Technology resellers, and IBM Business Partners.

Provided customers with configuration specifications to meet their technology requirements.

Designed internal LAN and provided daily technical support to users.


Software Engineer - (FTE) 5/1995 – 2/1996

First level of support engineer responsible for the network that serves mission-critical applications through a world-class data center that each month handles more than 2.5 million transactions, 245,000 faxes and 110,000 inbound calls.

Technical Support lead accountable for Call Center systems.


IT Supervisor - (FTE) 4/1993 – 2/1995

Overhauled a non-functional Help Desk, establishing procedures, and initiating accountability.

Organized and established procedures for technical training for end-users.

Technical Lead in the deployment of a hardware refresh project in an efficient manner.

Technical Lead in the deployment of software applications, upgrades, Help Desk, CRM policies & procedures, and technical training.


Software Engineer - (FTE) 3/1989 – 4/1993

Lead Software Engineer of United Parcel’s commercial Vehicle Tracking System.

Identified customers’ requirements, designed customization of the application, deployment schedules, installation and training for users on the application.


Software Engineer - (FTE) 4/1984 – 10/1988

Contracted employee assigned to NASA at Edwards Air Force Base, Edwards California

Software Developer of the Master Graphics Interactive Console (MAGIC). MAGIC is a resident real-time display tool available for support of research flight or ground test in the Mission Control Center.

Presented technical paper on MAGIC for its nomination with the American Institute of Aeronautics and Astronautics (AIAA.

Upgraded and maintained main frame mission critical systems. Responsible for maintenance of the IT infrastructure.

Professional Development

PMP Certification Review Course – Project Management Institute

Smartsheet Certification – Smartsheet, Inc.,

Budgeting for Managers – Portland Community College

Computer Science (Including Basic, FORTRAN, COBOL, C) – Chapman College

Business Management and Accounting – Linn-Benton Community & Central Oregon Community College

Technical Skills

Microsoft Project Visio Microsoft Office Suite Smartsheet ESRI (GIS) Software Windows NT Windows 7/10/2000

SCSM SQL .NET C# Veritas JIRA Remedy GroupWise Lotus Notes Active Directory

Professional Affiliations

Project Management Institute (PMI)

Professional Publications

NASA Technical paper – MAGIC

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