Manager Customer Service
Resume:
BRIAN PARDUE
**** ******** ******* **** ****** TN 37709
***.***********@*****.***
SUMMARY
A proven operations manager with years of experience supporting human resource functions is currently pursuing an MBA in HRM and seeking an HR position to support continued professional growth.
DUTIES
Interviewed screened and hired employees across three markets.
Conducted regional new hire orientation classes.
Terminated, delivered Notice of Separations and represented employers in unemployment hearings.
Processed payroll and addressed questions and disputes
Collaborated to develop, communicate, and enforce company policy.
Conducted workplace investigations to address harassment, safety, and integrity concerns.
Trained front line managers and supervisors on general HR guidelines to ensure compliance federal with laws.
SKILLS
STAFFING • RECRUTING • TRAINING • OSHA COMPLIANCE • CUSTOMER SERVICE • PNL • COLLECTIONS • BILLING • PHYSICAL PLANT • SAFETY PROGRAM • ROUTING • LOGISTICS •PERFORMANCE MANAGEMENT • QUICKBOOKS • MICROSOFT OFFICE • WINDOWS 10• ORACLE • SIEBLE• PAYROLL • ADP • GENESYS ACD • ZCOM ACD • CRYSTAL REPORTS • SCHEDULING •TABLEAU REPORTS • PEOPLESOFT • SPOT • BUDGETING • ACOUNTS PAYABLE • ACCOUNTS RECIEVABLE • LOSS PREVENTION• SALES • PRODUCTION • QUALITY ASSURANCE • BPO•
EDUCATION
LINCOLN MEMORIAL UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION DEGREE CANDIDATE
TUSCULUM COLLEGE
B.S. ORGANIZATIONAL MANAGEMENT
PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE
A.A.S MARKETING
PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE
CERTIFICATE OF SALES AND SALES MANAGEMENT
SOCIETY FOR HUMAN RESOURCE MANAGEMENT
MEMBER IN GOOD STANDING STUDING TO SIT FOR CP CERTIFICATION
EXPERIENCE
OPERATIONS MANAGER SYKES ENTERPRISES
05/17 TO 01/18
Hired into this position to oversee a team of managers on two shifts and 300+ agents servicing a national satellite television and wireless communications client.
REGIONAL OPERATIONS MANAGER UP COMMUNICATIONS
07/12 TO 12/16
Promoted to oversee multiple markets for this regional business process outsourcing company. Providing installation, customer service, and sales to our corporate client. Planning, organizing, and controlling company resources to ensure that we provide best in class service to our client while maximizing our profitability and honoring our core corporate values.
OPERATIONS MANAGER DMH INDUSTRIES
04/09 TO 03/12
Directed all aspects of operations for this local Dry Cleaning Company. Responsibilities included: Managing the production of over 250,000 units per year, overseeing three retail locations with gross sales in excess of 1million per year, maintaining all aspects of the physical plant, and overseeing the proper handling of hazardous waste, as well as compliance with OSHA regulations. Managed accounts receivables, accounts payable, procurement of business supplies and production materials.
OPERATIONS MANAGER GC SERVICES
05/05 TO 02/09
Responsible for the profitability and day to day operations of a first party collections project for the nation’s largest privately held third party collections agency. Developed and managed a successful leadership team to supervise 200+ representatives.
PROJECT MANAGER METRON NORTH AMERICA
01/02 TO 05/05
Promoted into this position with a nationwide third party service provider. Working across business units to enhance existing procedures, define processes, manage the transition of new accounts from Sales to Account Management, and develop core competencies to create new product offerings.
ACCOUNT MANAGER NOVA INFORMATION SYSTEMS
05/98 TO 01/02
In a variety of rolls: Managed a portfolio of Agent and Processing Banks. Managed a small team of inbound agents and acted as an interdepartmental liaison between the Relationship Services Department and other departments within the company. Served as Training Transition Manager for a specialty group developing new representatives having recently completed new hire training.
OPERATIONS MANAGER WOLF CAMERA AND VIDEO
08/89 TO 05/98
Managed all daily operations of this retail location. Successfully developed a team of associates that consistently surpassed annual sales goals.
REFERENCES
DEAN SHERWOOD, VICE PRESIDENT
UP COMMUNICATIONS
********@*****.***
DON HOLECEK, PRESIDENT
DMH INDUSTRIES
***@*************.***
PAM ROBERTSON, HR MANAGER
UP COMMUNICATINS
************@*****.***
JASON MCKNIGHT, VICE PRESIDENT
INSITE GROUP
********.*****@*****.***
KENDRA ASKEW, MARKET MANAGER III
RANDSTAD
******.*****@***********.***
Contact this candidate