PROFILE

Healthcare and education professional with a Masters Degree in Human Resources/Management and Development with a Bachelor’s of Science in Health Care Leadership. Combined education and professional experience had yielded superior communication and management skills.

PROFESSIONAL EXPERIENCE

Definitive Neuro Diagnostics, Normal, IL & Vero Beach, FL Jun 2009-Present

Account Manager

Compile and prepare monthly medical patient files/charts

Maintain running updates for all outstanding accounts payable; post all payments receivable

Retrieve medical reports requested by insurance companies

Review aging reports

Request and review listing of denied claims

Document charts with payment received and investigate ways to pursue and resolve denials to capture payment

Perform receptionist duties as needed

Board of Education – Dist. 87, Bloomington, IL Jun 2009-Present

Adjunct Instructor – Grades K-12

Mirror curriculum of current instructor to ensure smooth knowledge transition for students

Report and document any class disturbances or medical emergencies to school officials

Encourage total class participation by allowing each student to demonstrate subject knowledge and understanding

Sheboygan Area School District, Sheboygan, WI May 2008- Jun 2009

Substitute Instructor-Grades K-12

Follow absent instructors’ lessons plans to ensure students continued learning progress

Report any medical emergencies or classroom disturbances to the main office.

Encourage classroom participation by allowing each student to demonstrate subject knowledge and understanding.

Provide coverage at 9 area schools

Sears Roebuck and Co., Sheboygan, WI Jul 2008-Jun 2009

Sales Associate –Appliances

Product knowledge of top 5 brands

Comparative pricing print-outs for customer

Customer first in services rendered

World Financial Group/World Group Securities, Inc., Mequon, WI Jun 2005 – Jul 2008

Insurance Agent/Securities Registered Representative

Conduct new associate orientation

Lead a team of 10 associates while acquiring new accounts and processing investments

Assist clients with their financial strategies for wealth accumulation and retirement plans

Serve as benefits and investment advisor to clients and other associates

Coordinate team rewards and recognition programs

Inspire team associates with incentives and strategies to meet promotional deadlines

South Suburban Board of Education-Dist 227, Olympia Fields, IL Sep 2002- May 2007

Substitute Instructor-Grades K-12

Similar responsibilities as listed for Dist. 87, Bloomington, IL

AON Risk Management-Hospitality Dept., Chicago, IL Feb 2000-Nov 2002

Executive Assistant

Arrange travel itineraries for executives

Prepare certificate of insurance for clients

Purge files to be audited and stored

Research and compile specific insurance data for clients

Northwestern Medical Faculty Foundation, Chicago, IL Jul 1988-Jan 2000

Orthopaedic Surgery

Patient Representative

Superior communication and management skills between patients and medical professionals

Coordinate and identify patient insurance coverage for payment

Record individual collections on date of service

EDUCATION-National Louis University, Chicago, IL

M.S., Human Resources/Management and Development

B.S., HealthCare Leadership

COMPUTER/SOFTWARE KNOWLEDGE

Microsoft Office (Word, PowerPoint, Excel, Outlook), Access, Intranet, IDX, HyperOffice, Internet

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