JENNIFER E. DIXON

301-***-**** ac7czm@r.postjobfree.com

SUMMARY PROFILE

Seeking a position with a dynamic company in a growing industry that offers upward mobility and opportunities compatible with my skills and abilities.

EDUCATION

University of District Of Columbia – Computer Science

EMPLOYMENT HISTORY

Educator, Greater Christian Community Day Care December 2016 – Present

Upper Marlboro, MD

- Adheres to policies and procedures set forth by the Greater Christian Community Day Care -- Director and the Board of Directors

- Uses the ABeka program as the curriculum foundation. Plan, adapt and

schedule age appropriate activities to stimulate children’s cognitive skill and abilities

and development

- supervision of children enrolled in Greater Christian Community Day Care

- Maintain the Center, rooms and play areas in a clean, orderly and safe condition; sets up

rooms and areas of various activities such as lunch, naps, games, etc.

- Record daily observations of children’s behavior and activities; monitors behavioral patterns

and developments assessment and profiles. Redirect negative behavior.

- Monitor children for signs of child abuse and reports incidents of suspected abuse to

appropriate authorities.

- Teach traditional nursery and Christian songs.

- Select, order, and inventory equipment, materials and supplies for use in classroom

- Plan and supervise class projects, filed trips, visits by guest and experiential activities and

guide children in learning from those activities

- Adapt teaching methods and instructional materials to meet child’s varying needs and abilities

- Schedule and conduct developmental meetings with parents/guardians to discuss student’s

progress and ways they can reinforce the child’s cognitive skills, abilities and development

- Attend mandatory trainings

- Possess computer software/hardware experience. Knowledge of Word, Excel, Access,

PowerPoint, Email and Internet

- Plans and directs the work of the Assistant Teacher

- Performs other duties as required or assigned

- Planned field trips

Branch Manager III VP, Citibank

August 2010-September 2016

Washington, DC

-Develope and execute integrated sales, relationship, and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals

-Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals

-Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition

-Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts

-Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met

-Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service

-Conduct “daily proof processes” to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used; Partner with Area Operations Director in conducting quarterly and ad hoc reviews

-Drive outbound sales activities including: representing Citi and building partnerships in the community (e.g. Chamber of Commerce, community alliances, business networks, local officials), and working with Business and Commercial Bankers, Segment Market Managers, the Market President, and Community Relations. Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff

Assistant Branch Manager II, Citibank January 2010-August 2010

Washington, DC

-Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and segment partners excel and achieve scorecard goals

-Support portfolio growth by coaching Tellers to effectively identify referral opportunities and perform sales/referral activities. Develop high performing tellers in order to build bench strength

-Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements

-Resolve escalated client complaints/issues promptly and effectively

-Conduct “daily proof processes” to ensure adherence to operational requirements, investigate controllable losses among branch staff, provide coaching and performance management on decisions and processes used

-Partner with Area Operations Director in the execution of operational excellence and achievement of operational goals

-Partner closely with Branch Manager to manage hiring, performance management and compensation of Tellers; Adhere to staffing guidelines and recommended mix of full-time and part-time employees

Operations Manager II, Citibank

January 2003-January 2010

Washington, DC

-Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and segment partners excel and achieve scorecard goals

-Support portfolio growth by coaching Tellers to effectively identify referral opportunities and perform sales/referral activities; develop high performing tellers in order to build bench strength

-Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements

-Resolve escalated client complaints/issues promptly and effectively

-Conduct “daily proof processes” to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used

-Partner with Area Operations Director in the execution of operational excellence and achievement of operational goals

-Partner closely with Branch Manager to manage hiring, performance management and compensation of Tellers; Adhere to staffing guidelines and recommended mix of fulltime and part-time employees

References Available Upon Request

Contact this candidate