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Manager Customer Service

Auburn, NY, 13021
October 11, 2018

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Susan M. Garrigan

**** ***** ****** **. ******, N.Y. 13021 / 315-***-****

To whom it may concern,

I have a keen business mind and provide invaluable knowledge and experience in all general business practices. I am a highly motivated, well organized, result oriented person with a natural gift for data analysis and problem solving that often exceeds many minimum educational requirements of a job. My value cannot be measured by a degree but rather by my accomplishments as a business owner, student, parent and professional that demonstrates my multi-tasking skills that are crucial to any executive management position. I have started up two successful businesses that are still in operation today. Poresky’s Martial Arts was founded 28 years ago and Gracey Mechanical was founded 14 years ago. I have an outstanding proven track record of results and continuous improvement in such instances in my career. I have been accredited for the development and complete restructuring of company policies to meet NADCAP, A9100 quality, customer requirements and much more. I am effective in motivating others and believe that teamwork is the foundation of success for every company. I have several years of experience in managing multiple departments within a company, family owned business and my own business. If this is what you are looking for then I would greatly appreciate the opportunity to speak with you about how I might benefit the future of your company. My business experiences include the analysis, development and implementation of policies and procedures.

My business experiences include the analysis, development and implementation of many procedures that emphasize the importance of accountability and tractability through checks and balances. I have an extensive history in strong and objective leadership skills, financial statements, reporting capabilities, training programs including safety training, scheduling systems, product control, LEAN programs, flow charting, every aspect of administrative tasks, responsibility for the enforcement of strict aerospace industry customer requirements and emphasis on continuous improvement. I can assess the broader spectrum of a job with my ability to organize and prioritize multiple tasks. I work well under pressure and understand the importance of deadlines.

My computer skills are complete with in depth knowledge of all Windows operating systems, Excel, Word, Quick Books, Quick Quotes, Order Communications System, AS400, SAP/ERP. I am self- motivated and have set up several computer infrastructures. I have designed spreadsheets, databases, custom reports and had complete responsibility to maintain and revise all company information systems. I am familiar with report writer and have revised many Information Systems. I have had some experience with flow charting and programming in the computer language “COBOL.” I would also like to add that I always welcome and look forward to any new challenges.

My Business Recognitions are a proven career history of accomplishments. I was accredited for achieving perfect audit results that are rarely seen in the aerospace industry requirements for NADCAP/AS9100 certification for Quality systems, Heat Treat and Non-conventional Machining for special processes. I have received recognition for 100% OTD (On Time Delivery) over a prolonged period of time. I received the Manager of the Region Award for my success in nationally high-ranking bad debt recovery and low credit write offs within the Fortune 500 company (documentation available upon request.)

While in college, I was recommended by staff to become a tutor and was elected President of the Student Tutor Organization. I was extended an invitation to be a part of the Phi Beta Kappa Honor Society as a result of my 4.0 grade point average (documentation available upon request.)

In closing, I would appreciate the chance to meet with your organization to discuss the possibility of this employment opportunity.


Susan Garrigan

Susan M. Garrigan

5876 South Street Rd. Auburn, N.Y. 13021 / 315-***-****


Gracey Mechanical (June 2004 – Present)

5876 South Street Rd. Auburn, NY 13021 Phone: 315-***-****

Title: Operations Manager

Owner Mark Garrigan

* Business Management * Accounting * Labor contracts * Prevailing Wage * Scheduling * Material Management

Material Handling Technologies (April 2016 – May 2017)

7488 Round Pond Rd Phone: 315-***-****

N .Syracuse, NY 13212

Title: Accounting Manager

Superior: Sherry Bunce

*Sales, IFTA,HUT Tax filing * AIA & Contract reviews and billing

*Payroll * Manage all general accounting practices

Weaver Machine and Tool (Feb 2012 – Oct 2015)

44 York Street Auburn, NY 13021 Title: Production/Quality Manager

Owner: Joe Artman Phone: 315-***-****

* Manage Daily Operations * Production and Employee scheduling

* Contract and Technical review * Product and RM inventory control (SAP)

* 100% On Time Delivery record * NADCAP and AS9100 Quality system audit coordinator

* Risk management * Implement and enforce all company Document Control & Training

* Corrective Actions *Enforce Lean, 5S, FAIR, FIR and Capability studies

Sodexho Campus Svc. Wells College (June 2003- Nov. 2009)

Main Street Aurora, N.Y. 13026 Phone: 315-***-****

Title: Administrative Supervisor

Supervisor: Danine Chaires 315-***-****, Gary Aubin 941-***-****

* Cash Management & Financial Statements * Labor Management & Scheduling

* Job/Safety Training * POS and Computer Information Systems technical support

* Human Resources & record retention * Payroll processing (ADP)

ServiceMaster ` (June 2000- June 2003) 6700 Commerce Blvd. Syracuse, NY 13211 Phone: 585-***-****

Title: Office Manager

Supervisor: Charlene Stephens

* Cash Management & Financial Statements * Customer Service Department

* Human Resource Department * Payroll Department

* Accounting Department * Information system

* Sales Support * Operations Support

** Accredited for top National ranking in the company for Bad Debt Recovery and Low Credit Write Offs

Finishing Technologies (March 1994 – Sept 1997)

62 Columbus Street Auburn, NY 13203 Phone: 315-***-****

Title: General Manager

Supervisor: Mark Emmett

*Business Management * Operations Management

* Purchasing & Materials Management * Financial Management

Rothchild Medical Supply June 1988-January 19994

817 East Genesee St

Syracuse, NY 13021

Title: Purchasing/Materials Manager

Supervisor: Alan Rothschilds

*Purchasing *Inventory control

*Negotiate costing *Contract Review for customers and vendors

*Set up new Accounts * Resolve Technical, EE, Vendor and customer conflicts

Education: Cayuga Community College (Business Management & Computer Information Systems)

Cayuga County BOCES Licensed Practical Nursing Program

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