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Desktop Support Active Directory

Covina, CA
44,000-50,000 per year
October 11, 2018

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Rex B. Sanchez Contact Phone: 626-***-****

**** ******** ***

Covina, CA 91724 E-Mail:

EDUCATION: Bachelor of Science in Telecommunications Management, March 2002 DeVry University - Pomona, CA

Job Summary

Computer Support Specialist with 20+ years of experience providing comprehensive support to ensure that all relevant hardware and software is operating efficiently. Experienced in maintaining key systems and correcting issues. Specialize in cost-effective preventative maintenance and system monitoring.


Jan. 30 – Jul. 30 IT support services consultant – Southern California Hospital at Hollywood, Van Nuys

Provides first level support to resolve problems with PC hardware including thin/0 clients,VDI's and applications issues.

Troubleshoot various Electronic medical records (EMR) applications, to ensure PHI records are accessible in a timely manner.

Provide desk side end user,including upper Mgmt personnel, support and assistance in identifying, troubleshooting and resolving PC related issues.

Set up conferencing equipment and tested Audio/Video quality for presentations prior to senior management meetings.

Explained in non-technical terms of various software applications

Jan. 1 – Jan 29 Desktop support services - Kaiser Permanente

Printer refresh project in the organization including collecting print usage and assessing product life cycle of current printer

Provided troubleshooting printer related issues.

Oct. 15 – Jan 1 Desktop Support Client Services – USC Keck

Performs activities related to installation and/or network operations.

Provides hardware refresh and upgrade support for the Keck campus

Staging and preparing Computer equipment for build/image activity and deployment

Configure PC workstations and peripherals for new users and upgrades existing equipment and software.

Aug,17-Sept,30 PC support Technician – UCI Medical center

Performed Applications testing on various Desktops in different locations in preparation for a software migration

Provide troubleshooting problem workstations so it will meet minimum hardware/software requirements.

May, 2017–Aug,17 Technology Consultant – City of Hope, Irwindale

Using BMC Remedy Salesforce / Footprints ticketing systems to handle 30+ service calls for troubleshooting hardware and software issues, working with Active Directory, SCCM, System Administration, Windows XP and 7, MSOffice and multitudes of proprietary hospital specific applications and hardware. PC and laptops refresh ongoing project.

. Authenticating User Access Using active directory to Add/ Remove accounts and assigning to correct groups

Implementation, install, configure, monitor, troubleshoot and evaluates new and existing operating systems for PC’s on site and remotely using Webex, Team viewer, RDP and other remote desktop access tools.

Mar. 2017-

Apr. 2017 PC Support Specialist – UCLA, Los Angeles

Project work, support which can include refresh or upgrades (Windows XP to 7, 8, 10, Hardware and Software)

- Troubleshoot, upgrade, install and support hardware and software at the desktop level

- Maintenance of hardware and equipment

- Desktop and laptop refreshes, PC Imaging.

Jan. 2017-

Mar. 2017 Desktop Support– State Farm Corp, Anaheim

Basic installation and maintenance to technical products.

Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.

2005 – Oct. 2016 Help Desk Coordinator - Citrus Valley Health Partners, West Covina

Plan, coordinate and provide on-site support of problem resolution activities and small projects associated with the implementation/installations of technology

Provide level 1 and 2 support including troubleshooting, research and resolving customer ‘s PC hardware and software Issues and Mobile Devices PC’s on site and remotely using Webex, Team viewer, RDP and other remote desktop access tools.

Evaluate customer reported problems, determine the appropriate external department or affiliate who can resolve the issue, and arrange for a resolution through the helpdesk trouble ticket system.

Authenticating User Access using A.D. to Add/ Remove accounts and assigning to correct groups.

Computer Operator

Responsible for CVHP information system operations, hardware support and help desk functions at night.

Monitor, troubleshoot & correct server and network problems. Monitor the computer network for alarm conditions and respond appropriately when fault is detected.

Monitor Meditech Information System and assist users in resolving application related problems.

Perform help desk functions. Receive, analyze and troubleshoot user hardware including LAN devices and network cabling and software issues.

Collaborate with other members of the IS staff and third party vendors to provide solutions in a timely manner.

2003-Sept 2005 Registration Representative

Prepare and compile patient medical records for disposition to the emergency department.

Serve as a liaison between the patients and their families.

2003 - 2007 Assistive Technology Specialist - The Frostig Center, Pasadena

Evaluate, train and monitor students enrolled in the school program or individuals from outside the center in the use of instructional, remedial and assistive technologies.

Train school staff on the operation and implementation of instructional, remedial and assistive technologies.

Conduct informal assistive technology assessments and consultations for students in the school program and individuals outside the center.

Applications and Software

Windows XP – 2010

MS Office XP, -2oxx, 365




MS Visio




MS Project


Remedy Salesforce

Active Directory

MS Publisher




Adobe CS series



Join Me


Available upon request

Contact this candidate