Executive Assistant Customer Service

***** ********* ****,, **********, ********, *****

313-***-**** *****.*********@*****.***

Customer Service-oriented professional with over 25 years experience in a fast-paced environment. Excellent communication, management and organizational skills. Proven track record of achieving exceptional results.

Microsoft Outlook

Microsoft Suite

Administration

Management

Speedwriting Shorthand

Typewriting

Administrative Officer

Heart Trust NTA - Kingston Jamaica

Responsibilities Include:

03/2014 to 08/2018 Kingston

•Respond to customer queries in a timely manner

•Conduct Performance Appraisal interviews for direct reports

•Supervise Receptionist, Driver and Office Attendant

•Conduct interviews for recruitment

•Coordinate training workshops and seminars attend

•Develop tracking record to efficiently monitor attendance of over 40 employees

•Resolve conflicts and issues with speed and efficiency

Executive Assistant

Eclipse Personnel Services Limited

Responsibilities Include:

09/2011 to 02/2014

Kingston

•Record all messages and deliver same in a timely manner

•Serve as liaison between HR and the Institution

•Perform general clerical tasks and administrative responsibilities as needed

•Manage office facilities, ensuring cleanliness and order

•Maintain inventory log and purchase supplies as needed

•Screen and answer calls, emails, and correspondence with professionalism and in a timely manner

•Coordinate booking and communication of travel arrangements

Executive Assistant

01/2010 to 06/2011

NationGrowth MicroFinance Limited

Responsibilities Include:

Kingston, Jamaica

•Track and update tasks to ensure deadline accomplishment

•Manage the records of the Company and its Directors

•Handle Petty Cash amounts up to $4,000

•Arrange travel and hotel accommodation for CEO's office

•Supervise Information Officer, Bearer and Office Attendant

•Manage Staff Health Insurance Benefit

•Prepare letter of employment and termination

•Participate in recruitment and selection process of new employees

Branch Store Manager 07/2008 to 04/2009

LMH Retail Limited Kingston, Jamaica

Responsibilities Include:

•Communicate effectively with all employees

•Document information discussed at daily meetings

•Develop product specification knowledge for maximized customer assistance

•Maintain knowledge of current promotions and all store policies

•Conduct research on industry trends and marketing research

•Manage inventory logs and relay information to management

•Count cash drawer at the beginning and end of each shift

Human Resource Assistant

01/1996 to 05/2004

Jamaica Public Service Company Limited

kingston, Jamaica

Prior Work History

Responsibilities Include:

•Conduct leave audit for employees islandwide

•Assist in the implementation of Company's Performance Appraisal System

•Recruit over 20 new hires annually

•Schedule more than six (8) interviews and appointments each week

•Provide secretarial support to HR Manager

•Conduct searches to verify information on new employees, including past work history

•Process incoming/outgoing mail according to departmental procedures

Bachelor's: Business Administration

08/2006

Northern Caribbean University

Mandeville, Manchester Parish

Certificate: Supervisory and Purchasing Management

08/1995

University College of the Caribbean

Kingston, Jamaica

Certificate: Certified Professional Secretary

08/1994

B & B Institute of Management

Kingston, Jamaica

Diploma: Secretarial

Duff's Business College

High school: Secondary Education

Immaculate Conception High School

03/1985

Kingston, Jamaica

07/1982

Kingston, St. Andrew Parish

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