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Customer Service Data Entry

Palm Beach Gardens, FL
October 11, 2018

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Nancy Storms

Support/Leadership role that incorporates creativity, exposure to complex problems, and provides new opportunities to learn and grow within the organization

Qualification Summary

Experience in private and public sector, utility industry, and large city government.

Adept with office management, bookkeeping, payroll, accounting functions, and multi-tasking with many concurrent projects. Supervisory training and on the job experience.

Demonstrated aptitude in administrative support services, budgets, finance and accounting functions, and excellent customer service.

Professional Experience

Word Processing Operator, City of San Diego, CA October 2014 – July 2017

Assists with varied Administrative duties for the different sections at this department

Word Processing, meeting minutes, handling office supplies, Processing documents and

Formatting them to city standards. Front desk reception, set up for interview packets,

Charging various travel and items on a visa (p-card) and reporting. Back up for other

Word Processors on this floor. Taking sap classes which encompass prior duties held at

Another county employer. Working towards more sap and accounting job functions that

Have held at past employers. Computer applications I use daily Word, Excel, Power, Point, and Access, Sap, e-mail programs, accounting, and billing programs. Back up to the Deputy Director’s Secretary I use outlook to schedule meeting, conference rooms, travel to city standards for a section, meeting minutes, memo’s and letter set to City Style guide standards, sap for bill pay, PO, and short term PO’s, processing invoices for payment in conjunction with FIT, I also review rebate and certificates for duplication and/or payment in Sap. Another of my many duties is I am back up for the front desk and answering a Hotline for our department which I log calls or respond back to the caller with information, and keep logs. Set up spreadsheets for tracking of information for our office supplies which I handle for our department. There is a system set up for review/and supervisor approval on central stores and staples.

PT Exec Asst/Personal Asst, Private Party, San Diego, CA Jul 2010 - Present

Assisted a self-employed business owner with accounting and administrative responsibilities.

Helped coordinate follow-up with new and existing client accounts via web and phone for CRM.

Assist with business development opportunities, including the coordination of hosting the annual trade show.

Managed marketing materials for the company, inventory, and brought new and creative ideas to best represent the face of the company. Sap, QuickBooks, Excel, Word, Outlook, Billing, Power Point, set up and maintenance with vendors, and outside service.

Auditor, Bay inn and Suites, San Diego, CA 2008- Jul 2010

Reconciled customer and business transactions, AP, AR, general office duties.

Administered customer service functions. Hotel accounting systems, payroll, excel, word.

Worked with staff to set up and maintain systems. Data entry, spreadsheets. Reports.

Office Manager, TCS America, San Diego, CA May 2006 – Aug 2008

Trained office support staff, preparing proprietary MS Excel reports, presided over meeting agendas, and arranged formal travel itineraries.

Acted as the main point of contact for many of the company’s human resource and functions, which included posting and reconciling payroll, maintaining policies and procedures, and keeping accurate personal records. Sap, QuickBooks, Access, Outlook, Word, Power Point, Excel.

Maintained budget for district office. Supervisory duties for staff. Data entry, spreadsheets. Reports

Office Manager/Permit Technician, Dwinell’s Visual Systems, Seattle, WA Jun 2004 – Oct 2004

Conducted research and worked with engineers and planning teams to support the creation and submission of permits for signage.

Created permits for signage and electrical systems for greater Western Washington.

Performed administrative duties& managerial functions that included purchasing business licenses, payroll, banking for the company, phone support, writing letters and proposals, and putting together invoices. Data entry, spreadsheets. Reports

Skilled at working with engineering drawings, plans, electrical information, and applications.

Administrative Tech III, Northwest Staffing, Bellevue WA Jul 2003 - May 2004

Experience in working with IBIS King Co billing systems, payroll, MS Word processing, and generating professional documents.

Ensured the integrity of documents used for proposal and general business were in accordance with King Co policy and procedure format.

Coordinated the scheduling of meetings, acted as the point person for information and acted as the meeting Secretary for meetings minutes. Supervision of staff, accounting, travel, expense reports, generation of analysis for projects, excel reports, word documents, reports, mail merges, presentations, setting up processes and forms used by the dept.

Sight Trainer, Guardsmark Security, Seattle, WA Dec 2001 – Mar 2003

Worked in office training staff and assisting with admin support duties, which included preparing reports for management and general day-to-day operations. Data entry, spreadsheets. Reports

Administrative Assistant, Seattle City Light, Seattle, WA Jun 2001 – Dec 2001

Served in as administrative support for the Manager of Account Control and Validation.

Handled customer-billing issues through in-person, over-the-phone, and mail correspondence using an online billing and account system for the City of Seattle. Data entry, spreadsheets. Reports

Administrative Specialist I, Seattle City Light, Seattle, WA Sept 1992 – Dec 2001

Performed clerical functions in the Customer Engineer Unit, including billing adjustments, corrections to customer accts.

Maintained a computerized tracking system, updated records for increased decision making; required high degree of accuracy.

Set department wide standards with documents, letters, and forms I made, including one sent to the Treasure’s office. Sap, Excel, Outlook, QuickBooks, Access, Power Point. This was a work order environment a the utility and I worked with field crews, from pole engineers, to meter readers, sr meter reader, field staff on commercial and residential construction. Or street lighting for the city.

PT Evening Hotel Auditor, Executive Extended Stay Hotel, Seattle, WA Mar 2003 – Jan 2005

Maintained and reconciled financial reports for the hotel as needed; including running trial balances and balancing out day’s prior transactions in an auditing computer program.

Assisted with cashier responsibilities, customer service activities, such as 10-key, faxing, copying, and hotel billing. Data entry, spreadsheets. Reports

Prepared accurate financial reports using the hotel’s computer system and money mgmt. software.

Administrative Support Specialist, Division on Aging, Seattle, WA Sept 1989 – Sept 1992

Provide clerical support for 2 supervisors with a staff of 20+ people encompassing a high degree of knowledge, such as proof reading, editing, and extensive computer use.

Learned new computer systems software including proprietary in-house software for billing and generating reports with Copes, Time & Systems report, and APS reports.

Worked in a team oriented environment and was considered the lead clerical worker by my peers.


Associates Degree, Management and Business Program, South Seattle Community College, Seattle, WA, 1989-1993

Knapp Business College, Tacoma, WA, Executive Assistant/Booking Certificate in Business

Renton Vocational Tech, Electronics courses, Renton, WA, 1983-1985


Microsoft Word, Excel, Access, Front Page, Publisher, PowerPoint, Outlook, & Works. Word Perfect and IBM RBase; IBM & Mac platforms, Familiar with SAP, Oracle, Hotel Accounting software, and Quick Books.

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