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Customer Service Medical Assistant

Arlington, TX
October 11, 2018

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Keleisha Webb

Arlington, TX *****


Work Experience

Call Center/ Acct Manager

Haverty Furniture Companies, Inc - Coppell, TX

February 2018 to Present

Handle and assist over 60 acct a day.

Maintain high quality scores weekly.

Perform exchanges, returns, cancellations, re-selects. Assist 3rd party warranty companies with information that is needed for customers claim. Customer Service Representative

Telvista Call Center - Irving, TX

August 2017 to Present

Handling calls regarding orders that were placed through various collegiate and professional athletic websites, such as, Tracking orders for the customers.

Customer Service Representative

Warrantech - Bedford, TX

April 2016 to February 2017

Inbound Call Center

Handling 50-60. Warranty claims on a daily.

Helping customers file claims for their appliances, jewlery and electronics, working with over 100 different vendors from HHGREGG to GANDER MOUNTAIN to our Canada vendors HOME OUTFITTERS AND HUDSON BAY

Resident Assistant (RA)

Mustang Creek Estates - Keller, TX

March 2015 to April 2016


Distribute oral medications.


Assist in residents bathroom necessity



Keeping residents med chart accurate and current

Transfer to and from

Redirecting focus when residents become irate.


I stay positive and upbeat allowing the residents and my co-workers to feed off my energy and positivity

Skills Used

Medical Assistance



Mail Pre-Sorter

Pitney Bowes - Grand Prairie, TX

October 2014 to March 2015


Check Barcodes on the mail

Check Address

Put the mail in the appropriate place

make sure all lables on mail bins are correct

Skills Used

Multi Tasking, Attention to detail


Mission Linen - Grand Prairie, TX

April 2014 to August 2014


Various positions.

Primary: All SOILED linen, towels, napkins, aprons from various Hospitals, and Resturants, come in bundles to workstation and is separated. PPE is worn and vaccinations are given Feeder:Take all CLEAN linen, towels, napkins, and aprons and feed them through a industrial iron and folding and shipping these items back to sender

Order puller: Using Pick Ticks I would pull the orders for Mats and Garments for a total of 11 route drivers on a daily basis always staying at least 1 to 2 days ahead of schedule. Skills Used

Multi-Tasking Flexibility

Cashier/Customer Service

McDonalds - Arlington, TX

November 2013 to March 2014


Cashier, Greet Customers, Hand out Orders

Skills Used

Customer Service, Money Handling.

Customer Service Associate

DD's Discount - Arlington, TX

September 2013 to January 2014


Fitting Room

Customer Service

Training New Hires in various areas


I helped open this store, assisted with the training of new hires, Skills Used

Customer Service

Telephone Skills


Home Health Aide

Laura Webb - Arlington, TX

April 2012 to January 2013


Prepare meals

Transport to and from Dr appts

Distribute medications

Skills Used

Bed side manner

Service from the heart

Extern Medical Assistant

Visiting Physicians - Fort Worth, TX

June 2011 to August 2011


• 160 Hours

• Filing medical charts, docs. Ordering prescriptions both over the phone and e-scribe as well as fax. Technical Support Representative

TelVista - Farmers Branch, TX

June 2010 to September 2010

• Assisting Buisness DSL customer setting up their Business Internet.

• Troubleshooting to Central Office

• Troubleshooting to Clients PC

• Running line tests on both Clients and Central Office Cashier

KFC - Arlington, TX

March 2009 to August 2010

• Meet and Greet customers

• Handling Large amounts of money (over $500)


• Prep of hot and cold foods

• Multi- tasking(Running both the drive-thru and packing the order) Learning Lab Coach

A.C.S - Fort Worth, TX

August 2007 to January 2008

• Supervising over 20-30 New-Hire representatives

• Assisting New-Hire reps with call flow

• Assisted all Reps with escalated calls

Call Center Representative

A.C.S - Fort Worth, TX

February 2006 to August 2007

• Answered over 75-85 calls a day

• Assisted Sprint customers

• Assisted Clients going over their invoices

• Issued monetary credit back to the client

• Took Credit and Check payments


Medical Assistant

Everest College - Arlington, TX

2010 to 2011


Sam Houston High - Arlington, TX

1996 to 1999


• HIPAA, OSHA, and CPR Certified • Microsoft Office (Word, Excel, Outlook, and PowerPoint) • Vital signs

• Injections/Venipunture Medical • Terminology • Typing (30-35 WPM) • Patient Scheduling • MediSoft • Insurance Verification • Knowledge of EKG/ECG procedures Additional Information

Salary Requirements range from 15,500-40,000

As well as negotiable based on exp.

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