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Customer Service Industries and Restaurant Operations Management

Myrtle Beach, SC
October 11, 2018

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Charlene Hardy

Myrtle Beach, SC *****


Seeking Career with Opportunity for Advancement

I’m seeking position that has the opportunity for professional advancement and growth in an environment that I can utilize my immense business knowledge and potentially my degree in field of sciences or in capacity that allows me to display my thirst for knowledge and challenging yet rewarding workload and constant strive to improve and develop both personally and professionally.


Restaurant Manager

Cookout Inc. – Myrtle Beach, SC - December 2016 to Present

*Extensive time management, planning and administrative duties

*All scheduling for team of 60 at 2 locations and 20 at 3rd location

*Weekly and monthly inventory audits and maintained balance sheet for products purchased and sold in each time frame

*Daily profit and sales tracking to maximize profitability of unit and minimize waste

*Productive leadership in unit working alongside crew members to ensure best of service and highest quality product at all times

Business Manager

Car Mart LLC (two locations in Horry County) - Little River, SC - January 2016 to October 2016

*Handled all day to day operations for both the lots as well as a repair shop.

*Managed small staff of 9 including the Sales and Finance members as well as the hourly shop and vehicle detail employees

*Handled all Accounts Receivable and Accounts Payable work

*Did all monthly Sales tax filings and Quarterly Withholding tax filing

*Assisted in the sales/contract of Bulk purchases for all BHPH accounts to outside lenders via portfolio compilation

*Had to regularly file with NC and SC DMV for all tag and title work on each auto sold

*Took all incoming calls to both shop and office and either redirected or dealt with customers and potential customers all day each day

*Handled all filings in relation to business with the SC Dept. of Consumer affairs as well as the IRS and the

*Horry County offices of the treasurer, auditor, and assessor

*Handled all personal property and MAP tax filings and payments

*Expenses and credits tracked weekly and monthly as well as all costs pertaining to the preparation of each vehicle for sale once in our possession

*Did weekly payroll checks for all employees including the sales and finance members, also entailing calculation of bonus and commissions for those members

*Had regular contact with local lenders and finance companies in reference to the sale of each vehicle and helping in the verification of each potential customer's stipulations

*Collected all down payments and payments on premise

*Have some experience in structuring of deals in Finance Express as well as submission of applicants in dealer track portal

*Very efficient in use of Finance Express software for tracking sales and profits as well as collection of any AR

Extended Maternity - Stay at home Mom

Myrtle Beach, SC - June 2013 to December 2015

*Left Waffle House multi-unit management position when pregnant to be 100% invested in my son's first two years, for personal reasons, to establish our very strong family structure with him and be an integral part of his development until two years of age

District Manager

Waffle House Inc. - Myrtle Beach, SC - February 2002 to June 2013

*Profit and Loss Assessment/analysis of budget/goals for 3 chain locations at any given time

*Human Resources-Sourcing and development of both hourly and management requisites for success in compliance with the company and state BOH agendas

*ServSafe Certified 2012 (91/100)-attended NC-DHEC courses as result of health code variance from prior years-also attended Waffle House Risk Management course to address DHEC modifications and provide necessary tools for successful training of said changes to personnel of 80-90 people

*Scheduling, training, coaching and oversight of all personnel for multiple locations of a 24 HOO establishment Derivation and execution of both short and long term professional development plans for any opportunistic facet of the business with clear and concise objective, action plan for completion, and measure of success or further development requirements

*Spent six of seven days a week maximizing my time management, coaching, leadership, organizational skills, and breakdown of all knowledge as it pertained to the business to those around me while maintaining a productive role in the day to day operation of the establishment as well


Microsoft office, budget and cost containment and analysis, Strong Interdepartmental Organization, Human Resources Management Systems, Hands on training and development, Instrumental Operation and data analysis(MS-GC, Centrifugation, Cell Culturing, HPLC ect), Experience using both UNIX and LINUX software for data analysis, Management and Leadership skills, Organizational Skills, Research and Planning, Team Building Expert, Customer service skills and training, SCDOR compliance and filings, Tax filings (business-LLC) both monthly and quarterly sales and employer, P&L dissection and management, SC and NC motor vehicle dealer filing/compliance, Customer Recovery and Quality service, QuickBooks, Office Management, Operations Management, Excel, Accounting, Bookkeeping, Business Analysis


BS in Chemistry with minor in Biology

Coastal Carolina University - Conway, SC

2002 to 2007


Magna Cum Laude Graduate

May 2007

Graduated with a 3.82 GPA

BetaBetaBeta Biological Honor Society

January 2006

Upon completion of coursework for Biology minor in college, I was invited and inducted into the BBB Honor Society for Biological Science

ACS Chemistry Society member at CCU and Secretary of campus club

August 2005

Notary Public

Jan 2026


June 2017

SCDOR Business Tax Filings Certificate of Completion

SCDOR Certificate for Employer Withholding tax filings


Carolina Willows Board of Directors Vice President

June 2016 to Present

*As VP I am largely responsible for the community budgeting, owner and renter HOA compliance with rules and regulations in place (I am member authorized to view the area CCTV camera system and take action for any issues in community via communication with the property management company and fine assessments), approval of any ongoing or different contracts each year as pertains to property and building upkeep and repair, and on premise go-to for any immediate or acute issues at any time.

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