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Customer Service Rep, Nursing Assistant, Retail Management

Rockford, IL, 61107
October 11, 2018

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D’Antoinette Pittman-Davis



Many years of experience in medical


Legal research and documentation


Customer service skills

Basic knowledge of legal


Attention to detail skills

Ability to prioritize and multitask

Excellent written and verbal


Maintain client confidentiality;

Human Resource Law training

Accurately filing documents


Rockford Career College

Associate of Applied Science, Paralegal March 2018 Diploma, Paralegal November 2016

Completed 180 Paralegal Externship hours at Mario Tarara Law Firm – Prepared legal documents to assist attorney, verified court filing dates and client information Experience

Certified Nursing Assistant April 2012 to March 2018 OSF Saint Anthony Medical Center

Selected as a preceptor to train new CNA’s on company expectations and policies

Assisted patients entering the hospital with compassion

Provided assistance with hygiene, mobility, range of motion, and assisted with meals

Maintained a safe environment during patient’s hospital stay Customer Service Representative January 2017 to April 2017 Alorica

Provided customer service via phone, email, online chat and social media to resolve questions and concerns

Maintained and updated customer information when necessary

Tracked call-related info for auditing and reporting purposes

Responded to requests for assistance and/or possible processing of credit card authorizations

Certified Nursing Assistant October 2008 to September 2012 Kishwaukee Hospital

Selected as a preceptor to train new CNA’s on policies and expectations

Assisted all patients with activities of daily living, showing empathy and compassion during their hospital stay

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