ALFONZO NORMAN DOWELL
Edmond, Oklahoma 73013
405-***-**** (cell) email@example.com
An outstanding employment reputation do to excellent leadership and interpersonal communication skills. Strengths include the exemplification of professionalism, a superb business attitude, excellent attendance record, good listener, and dedication to achieving stakeholders objectives. Results-oriented with over 15 years experience in building rapport as a Case Manager with Health and Community professionals/organizations, and extensive knowledge of industry including local resources. Well-respected and able to master challenging tasks while exhibiting enthusiasm in making contributions to growth and business. Leads by example and deals effectively with all levels of management and personnel from diverse backgrounds.
2013 - Completed Behavioral Health Case Management Training provided by the Oklahoma Department of
Mental Health and Substance Abuse Services.
2007 - Oklahoma Long-Term Care Authority - Certificate of Accomplishment for Case Management
2006 - Life Masters Records of Achievement - Top 3 of 24 Community Service Coordinators – Promoted to
permanent Disease Management Coordinator for State of Oklahoma.
2006 - Willow Bend Neighborhood Association - Charter Member and Co-Founder
2006 - Keller Williams - Real Estate Closing Award
2005 - National Association of Realtors
2005 - Oklahoma Metropolitan Association of Realtors
Case Manager, RAIN Oklahoma – Oklahoma, Canadian, Logan, Cleveland Counties 2010 - Present
• Case Management of possible health and life changing events – Advantage Program.
• Counsel Advantage participants and their family members on coordination of care utilizing services and
business resources within the community.
• Identify and coordinate available providers and programs for the participant’s particular needs.
• Serve as a liaison and advocate for participant’s needs involving their physicians, hospital, housing or
• Educate and inform participant and their family on possible ways to contribute, be involved within
their community and utilize business/financial resources.
Case Manager, Healthcare Innovations - Statewide - Oklahoma 2007 - 2010
•Case Management of possible health and life changing events – Advantage Program.
•Monitor personal care and Adult Daily Living events.
•Monitor Medication Management and provide home safety and fall prevention plans.
•Converse with primary care physicians and specialist as to the requirements and physicians needs of patients while in hospital and at home.
Community Services Coordinator, LifeMasters-Medicare Health Support, Statewide - Oklahoma 2005 - 2007
•Informed and educated cardiac and diabetic Medicare patients, as well as health agencies about the benefits of disease management. Practice done individually and in group setting.
•Provided access to social and community services for patients and exposure to healthcare professionals.
•Served as a liaison between patients, physicians, nurses and medical providers.
BS, Biology/Science, Oklahoma City University, Oklahoma City, Oklahoma
Southeastern College of Optometry (2 years), Miami, Florida
Advantage Case Management - State of Oklahoma
Licensed Real Estate Agent – Century 21