Nancy Clemons 612-***-****
PROFESSIONAL n Accomplished and Versatile Quality Assurance Professional with a proven record of performance and results in a quality driven environment.
QUALIFICATIONS n Extensive experience in all aspects of quality assurance leadership.
n Analytical thinker, skilled in identifying needs, and implementing solutions.
n Highly organized, efficient and resourceful, with attention to detail.
n Knowledgeable trainer, coach, and advocate, promoting an Agile mindset.
n Adept at communication and collaboration with cross functional teams.
EXPERTISE l Lead Quality Assurance Analyst l Certified Agile Coach & Facilitator
l Test Plan Strategy, Creation & Execution l Certified Scrum Master
l Project Management Experience l Analytical Problem Solving
l Business & Technical Liaison l Strong Continuous Improvement Focus
l Cross Functional Product Team Leadership l Multi-Level Communication & Collaboration
EXPERIENCE TARGET CORPORATION, Minneapolis, MN
Agile Test Lead - Digital Strategy & Platform June 2014 to Present (Promotion)
Coached QA & Accessibility testers during Digital Agile transformation that fostered an agile testing mindset, collaboration and importance of testing role within product teams.
n Effectively coached product test teams, resulting in increased test automation coverage by 15% and decreased regression test time by 60% without compromising quality.
n Provided coaching to product team testers on Agile principles and values, promoting Agile testing mindset.
n Commended by Director of Digital Strategy and Platform for "…. firsthand experience in implementing new ways of working, coaching teams through challenges, and adopting new practices," and "a track record of delivering high quality user-centric software."
Solutions Analyst - Accessibility March 2013 to June 2014
Served as Liaison/Lead between business and accessibility team; ensured that WCAG 2.0 AA guidelines were met. Monitored defects to ensure timely resolution based on adherence to WCAG 2.0 AA guidelines. Provided daily status reports to management during UAT testing.
n Built high performing Accessibility test team that ensured website complied with WCAG 2.0 AA guidelines.
n Documented UAT processes/procedures resulting in increased test coverage and repeatable processes.
n Recognized by Accessibility Test Manager as …"a true advocate for quality testing
best practices, diligently and consistently driving the organization towards better defined processes"
UAT Coordinator June 2012 to March 2013
Coordinated UAT testing for all platform releases; facilitated Kick Off meetings to meet tight deadlines. Acted as liaison between business and technical teams to resolve issues.
n Defined, created, and tested repeatable processes and procedures, resulting in a traceable execution and increased quality.
Résumé of Qualifications
EXPERIENCE ALMIA, INC., Plymouth, MN
(continued) Test Lead - Consultant October 2011 to May 2012
Test Lead on PCI Compliance Project for a marketing firm with two test resources.
n Planned, monitored and adjusted workload, resulting in on-time project delivery.
UNIVITA HEALTHCARE, INC., Eden Prairie, MN
Test Lead - Consultant May 2011 to September 2011
Planned, monitored, and adjusted workload to deliver CCM (Complex Care Management) project on time.
n Delivered Master Test Plan, Go/No Go, and other documents according to Univita's
UNITED HEALTHCARE CORP., Plymouth, MN
UAT Test Lead - Consultant 2010 to 2011
Served as UAT Test Lead on a large Portal project for healthcare company.
n Coordinated test schedule and interdepartmental test efforts to achieve project
EXPRESS SCRIPTS, INC., Bloomington, MN
Sr. Quality Assurance Analyst/Test Lead May 2007 to November 2010
n Served as Test Lead on Medicare/Medicaid regulatory/compliance projects with
CERTIFICATIONS n Certified Scrum Master n Certified Agile Coach & Facilitator
EDUCATION HENNEPIN TECHNICAL COLLEGE, Eden Prairie, MN
RPG Computer Programming Certificate (Database Management, Systems Analysis)
NORTH HENNEPIN COMMUNITY COLLEGE, Brooklyn Park, MN
Business and Accounting Courses
UNIVERSITY OF ST. THOMAS, Minneapolis, MN
TECHNOLOGY n MS Office Suite n Confluence n MS Visual Studio 2008
n Soap UI n MS Project n Agile Methodology
n SQL Developer n MS Access n Waterfall Methodology
n DB2 n RPG n HipChat
n Jira n COBOL/X-GEN n RxHub
n EDI n Rational Clearquest n SDLC
n Quality Center n SAP