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Security, help desk, networking, Active Directory, troubleshooting

Fort Lauderdale, FL
October 11, 2018

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Gabriel Pereira De Lafuente

**** ** *** ******, *** 224, Plantation, FL 33324

954-***-**** (Cell)


Solutions-focused and versatile technician offering a comprehensive background supporting IT infrastructure departments in a healthcare environment. Effective Management skills though supporting U.S. military operations in roles of increasing responsibility during a 4-year career in the Navy. Effective communicator who quickly masters new roles and technologies to achieve positive results with a proactive attitude towards projects and tasks.


●Effective team leader.

●Quick Learner

●Technology Savvy with experience in troubleshooting hardware, software and Network

●Experience with IT systems and tools

●Valid secret security clearance

Job Experience

Simply Healthcare Plans/Anthem/IBM (2018-Present) - Help Desk Analyst II

●Troubleshoot user described issues with hardware, network, and account related through phone, ticketing system, and “walk-ups”.

●Diagnosed and monitored network related issues (DNS, port security, and white listing of websites and applications).

●Assisted with security in regards to unauthorized software and with implementation of endpoint security.

●Deployed user requested software.

●Created accounts, distribution groups, and properly assign computers to OUs in AD.

●Coordinating with merging company on all compatibility issues with new and old PC images.

●Assisting with PC refresh and scrapping of old imaged in accordance with HIPPA policies.

Nova Southeastern University (2017-2018) – Desktop Computing Assistant (part time)

●Assisted Department with pending tasks and tickets.

●Diagnosed and repaired user reported issues including hardware, software, network and active directory incidents.

●Deployed new computers and upgraded operating systems via executable files and PXE boots.

Swissport (2017-2017) – Ramp Supervisor

●Supervised upwards of 70 company employees and worked alongside the company’s clients to ensure on time arrival and departure of client’s aircraft.

●Planned the positioning of equipment to facilitate servicing, arrivals and departures.

●Prepositioned and delegated employees and equipment to expedite and aid the different ramp events.

World Atlantic Airlines (2016-2017) – Ramp Supervisor/Stations Coordinator

●Supervised ground operations with company personnel and 3rd party ground handlers.

●Assisted in the revision of the outdated Ramp Servicing Manual (RSM).

●Received High Remarks from the FAA during inspection of how employees abide and practice the Safety Management System (SMS) program implemented in 2017.

●Confirmed that 3rd party companies were compliant with company manuals and process.

●Ensured On-Time Departure within manageable control (positioning of services, personnel and equipment).

●Confirmed that flights were safe to operate in/out of airports using an ORM process for each airport and kept said records maintained and up-to-date.

●Maintained constant communication between the customer and parent company.

US Navy (2012-2016) – Ground Handler/Aircraft Fire Fighting

●Began training new personnel at an early stage of employment.

●Personally, responsible for over $58,000 of command equipment with no deficiencies, losses or damages.

●Expanded multi-lateral relations with the United States and NATO to strengthen security and partnership.

●Spearheaded 1,200 safe and expeditious aircraft evolutions.

●Worked near operating aircraft.

●Trained, supervised, and worked alongside 26 personnel.

●Prepared for 100% mission readiness through 5 separate certifications.

●Studied multiple publications and documents to ensure ultimate safety and operation of tasks or equipment.


US Navy Credits earned through OJT (On the Job Training)

•29 Prior learning Credits in safety, firefighting and national defense

New Horizons (not yet certified)

•A+, Net+, MCSA, CCNA, Sec+

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