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Human Resources

Phoenix, AZ
October 11, 2018

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Michelle R. Friday

*** *. ****** ****

Phoenix, AZ 85013

(C) 602-***-****


Results oriented Human Resources professional with 17 years of progressive Human Resources experience in the trucking, collections, leave management, hospitality, and banking industries. Highly effective at building relationships and establishing rapport and credibility with diverse groups ranging from entry level to senior management; organized and efficient team player with the ability to produce results and meet deadlines; and proven ability to manage and direct staff in a fair and consistent manner.



Human Resources Manager

Phoenix, AZ – March 2015 – Present

Manage and direct all aspects of human resources for a client group of 640 quad-state, 13 location employees.

Active member of the Senior Management team.

Manage the day-to-day Human Resources function with one HR Generalist and one Payroll Specialist.

Primary point of contact with self-insurance health plan.

Employee relations management with recommendation on corrective actions and investigations.

Manage and monitor lawsuits associated with employment and property and causality insurances.

Review and update employee policy manual as needed.

Advise management of risks associated with current business practices and recommends improvements by providing expertise to management in local, state, and federal employment laws.

Responsible for EEO-1 reporting and assist and ensure Equal Employment Opportunity in all employment practices.

Work closely with managers to understand business issues and opportunities and assist in developing HR initiatives as a tactical response to address those opportunities.

Responsible for tracking Worker’s Comp claims and compiling & posting OSHA Form 300A.

Administer employee benefit programs.

Manage employee, benefit, medical, and driver qualification files.

Manage random drug testing program (DOT & NONDOT).


Human Resources Business Partner

Phoenix, AZ - August 2011 – March 2015

Provide all aspects of human resources support to a client group of 250 dual state employees for this industry leading global collection company.

Strategic partner to align business objectives with employees and management in designated business units.

Single point of contact for Phoenix site day-to-day HR related questions and support.

Effectively manage one HR Coordinator in Minnesota for initial site HR support, with escalated matters handled remotely or onsite as indicated.

Administer Family & Medical Leave Act (FMLA) Leaves for domestic sites (approximately 800 employees) to include California Family Rights Act (CFRA) and Pregnancy Disability Leave (PDL).

Manage Worker’s Compensation plan with third party administrator to include reporting, tracking, and reconciliations.

Provide day-to-day performance management guidance to management (coaching, counseling, career development, disciplinary actions, performance improvement plans).

Partner with management and employees to improve work relationships, build morale, increase productivity, and retention.

Highly adept at HRIS systems and regularly called on to assist peers and business partners with functional questions. Subject matter expert for year around HRIS testing.

Domestic lead for yearly policy review cycle review and new policy creation.

Built comprehensive onboarding deck for HR Business Partner new hires.


Integrated Claims Examiner

Phoenix, AZ - February 2010 - August 2011

Determined eligibility for Family & Medical Leave and Short-term Disability under federal and state laws and client policy.

Efficiently review and manage medical certification supplied by healthcare providers.

Accurately determine the duration associated with leaves based on the information given by healthcare providers.

Professionally communicate approvals, denials, leave extensions, return to work plans, and other important information regarding leaves to employees and clients.

Manage leaves concurrent with Short Term Disability and Workers’ Compensation.

Process all leaves within the specific timeframes outlined within applicable federal and state laws and best practice guidelines.


Human Resources Generalist

Phoenix, AZ - September 2006 - December 2009

Provided all aspects of human resources support to a client group of 210 associates for this industry leading hotel franchising corporation.

Provided employee relations support including: administering and interpreting policies and programs, management coaching, and investigations.

Efficiently coordinated and managed all site Family & Medical Leave Act (FMLA) and American’s with Disabilities Act (ADA) cases, and Workers' Compensation claims.

Instrumental in modifying, implementing, and leading new hire and bi-monthly orientations, which were critical to the successful on-boarding of new associates.

Sourced and recruited new associates by actively participating in numerous job fairs and organizing several internal open houses.

Achieved successful internal and external audits by maintaining the integrity and confidentiality of company records and files.

Accurately processed associate data by entering new hire, termination, and status change information using the HRIS database (PeopleSoft).


AVP & Human Resources Manager (2004 - 2006)

Santa Fe, NM - November 1999 - March 2006

Managed department of 3 human resources professionals in support of 185 associates for this independently and employee-owned community bank.

As a contributing member of the Senior Management team, was actively involved in developing policies critical to the organization’s business plan.

Effectively directed the day-to-day operations of the human resources team.

Provided final interpretation of policies and procedures to all supervisors, managers, and staff.

Participated in all employee disciplinary meetings to ensure proper protocols and procedures were followed.

Other duties included: management counseling and coaching; legal and regulatory compliance; administration of select benefits including the Custodial Care Plan and Employee Stock Ownership Plan (ESOP); and participation in several bank HR and public relations committees.

Human Resources Administrator (2004)

Responsible for the administrative functions of the human resources department to include Affirmative Action (AA) and Equal Employment Opportunity Commission (EEOC) compliance; preparation of government Equal Employment Opportunity (EEO) and Veterans' Employment & Training Service (VETS-100) reports; employee benefits and annual open enrollment process; and recruitment of all levels of workforce.


Human Resources Coordinator (2001-2003)

Efficiently and accurately coordinated clerical work in the human resources department to include payroll processing (Ceridian), new hire orientation, and new teller training.

Customer Service Manager (1999-2001)

Managed staff of 4 private banking associates in support of 400 affluent clients.


Professional in Human Resources (PHR), Human Resources Certification Institute, Alexandria, VA

Certificate in FMLA and ADA Compliance and Best Practice, Council on Education in Management, Georgetown University

Computer Systems Training, Mesa Technical College, Tucumcari, NM

Diploma, Manzano High School, Albuquerque, New Mexico


MS Word, PowerPoint, Excel, Outlook, PeopleSoft, Ceridian, Workday, Kenexa, Paycom, CDK

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