Career Objective

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.

PROFESSIONAL SUMMARY

A result oriented professional with over 11.5 years Retail Domain experience on implementation, Integration and Support. 11.5 years of functional support experience on JDA retail product named JDA-MMS.

Relevant Work Experience

Cognizant Technology Solutions

Designation: Project Manager

Duration: Sep 2017 – Till date

Active Role: Techno functional Support specialist

Client: lululemon Athletica

About Company: CTS caters to multiple out sourcing projects for which I am working on one of the Retail Brand lululemon Athletica the following brand has a chain running all over the world with multiple product items JDA Software Group the global retail software specialist to help operate and aggressively expand its new retail format across the World. Lululemon brand work on various applications of JDA system operational with core JDA applications, will also use JDA’s merchandising, store, CRM, planning, replenishment, Warehouse, retail POS and analytic applications to improve coordination across functional departments and help increase its operational efficiencies. The company has many stores across the Globe with headquarters in Canada.

Roles and Responsibilities:

Product Consulting

Analyse and gather all requirements and manage the same across the project lifecycle to ensure the same are met during delivery

Translate the requirements into product customization requirements and provide demos to the customer on the products as and when required.

Project Management

Interact with customers to identify customer expectations and ensure all customer issues are resolved appropriately

Prepare and track project plan; - Perform key project management activities like planning, work allocation and tracking, end-to-end-delivery, day-to-day interaction with onsite, status reporting, performance reporting, quality assurance activities, etc.

Has vast experience in customer facing role and rich experience in managing support also adept in running offshore-onsite based IT delivery services

Maintain documentation.

Trusted to carry out major initiatives and managing multiple project and customers

Design and Implementation

Participate and provide inputs in design and architecture reviews with the technical team.

Review all deliverables as per the delivery checklist

Participate in product configurations.

Support business users to make sure smooth transition from development activities into production by providing product knowledge during training, UAT go live activities.

Testing

Provide QA and UAT support from a functional perspective to the Testing team

Knowledge Management

Review KM process and objects to ensure the same is updated based on current trends, projects and consulting engagements

People Management

Analyse team’s capabilities and allocate work efficiently.

Resolve conflicts within team members.

Support team building activities.

Provide inputs on goal setting and performance appraisal of team, Identify skill gaps and training needs as required.

Provide input into the learning for team members.

Mentor team; Nominate team for awards; Conduct training through academy and induction of new team members.

Stakeholder Management.

Help ensure relevant stakeholders at all levels of the business are aware of product developments aware of specific product concerns with regards to projects.

Career Achievements

Received appraisal rating as Exceeds All Expectations for the exceptional work done for the given period.

Received Award for the Project-- lululemon JDA MMS as --Digital Bulwarks – Team Award in which I was leading the team.

Received award for best project-- lululemon JDA MMS in ES-DAG report for the month of February 2018 by the Corporate DAG team.

The Mobile Store Ltd

Designation: Manager IT

Duration: November 2011 – Aug 2017

Active Role: Business Analyst Retail/ PMO

About Company: “The Mobile Store" of Essar Telecom Retail, India’s first national chain of multi-brand and multi-service telecom outlets has selected JDA Software Group the global retail software specialist to help operate and aggressively expand its new retail format across the country. The Mobile Store, which is already operational with core JDA applications, will also use JDA’s merchandising, store, CRM, planning, replenishment,retail POS and analytic applications to improve coordination across functional departments and help increase its operational efficiencies. The MobileStore currently has over 1000 shops in 150 cities, with its headquarters located in Mumbai. The company is part of the ESSAR Group.

Roles and Responsibilities:

Change Management Process, Support & Documentation

Excellent document knowledge for change management process and incident management process held on system implemented for business operation.

Good foundation in data Management, Team Management, Project Management, Use case Management, Implementing Centralize documentation & Customer oriented person.

Develop and maintain documentation of business requirements, Flow Charts, process Flow diagrams, ensuring that the functional documentation, like specifications and functional designs, Use cases are kept up-to-date in line with both business corporate strategies.

Organize drive requirements gathering

Support the head or product and/or product manager in the prioritization of bug enhancement requests, and that business users are kept informed on progress.

Participate in competitive analysis exercises and work with various teams like SCM, Merchandising, Store Operations and Finance across functions.

Review deliverables from development team work with the test team to make sure that the final delivered solution was what was originally requested.

Assist with the submission of new projects across all systems and own the scoping requirements gathering for assigned projects.

Support work with the leadership team to drive improvements like workflow efficiencies, error reduction/elimination, cost impact, and issue resolution.

Help ensure relevant stakeholders at all levels of the business are aware of product developments aware of specific product concerns with regards to projects.

Support business users to make sure smooth transition from development activities into production by providing product knowledge during training, UAT go live activities.

Innovations, Vendor management & E-comm

Complete research activities and advise product management and business users on new innovations technologies within the industry

Work directly with off-site information architect on constructing wireframes for upcoming projects.

Work directly with off-site developers & vendors from the point of discovery to the execution of projects.

Working on JDA ERP which is having a retail POS system

Present documentation and strategic proposals to stakeholders for new projects.

Manage and track small and large projects from discovery to execution.

Work directly with third-party vendors from discovery to execution of projects.

Project Lead on redesign of TheMobileStore.in Shopping Cart and Checkout process.

Perform detailed business and systems analysis, impact analysis and risk analysis on various processes within eCommerce.

Work closely with user interface web designers to create screen layouts with emphasis on user friendliness, clarity and consistency with applications and standards assist with developing new standards.

Create design specs for business logic, screens and feature functionality that are clear and complete; specs shall be used for development, testing and training.

Reconciliation & Reports

Managing the Finance reconciliation and Inventory reconciliation & managing inventory for Store and Warehouse

Develop, document, and deliver reporting both periodically on an ad hoc basis.

PMO

Investigates specific performance issues and communicates early warning signs of troubled projects.

Taking Information regarding the projects form respective project managers and identify the need of urgency,

Identifying project level milestones and integrating them into an overall program level plan.

Reporting cost variances and adjusting program forecasts based on change control.

Admin

Job monitoring & Troubleshooting

System Disk status and ASP monitoring

Monitoring & maintaining the backup log

Career Achievements

Active role as Business Analyst in development of Online Billing System retail POS for 1000+The Mobile Store Outlets

Active role as Business Analyst in development of TheMobileStore website which includes FED (Fastest Express Delivery) & Remote shipment

Letter of appreciation for GST Implementation.

Projects Implemented

GST Implementation in JDA MMS

SODA Implementation in JDA MMS

Inbox SKU billing process

CITOC Automated process

Online process of TMS.in

Fastest Express Delivery on TMS.in

Offer related (Monsoon Magic & Fantastic Freedom)

Unified SKU upload

Price control

Pricing structure change for attachments

Repairs & maintenance expenses at store level

KKC & SBC (Tax)

Inventory blocking theft and pilferage

JDA MMS integration with SAP FICO

EITL/Aegis limited

Designation: Sr.System Analyst

Duration: sMarch 2007 – October 2011

Active Role: Functional Consultant & Support Specialist

Client: Essar Steel Hypermart

About Company: Essar Steel is the first steel company to set up the only retail chain for steel products under the brand name Essar Hyper mart. It has a strong network of over 500 steel retail outlets. JDA Application supports the steel retail business to perform all functionality from procurement to POS in a real time environment

Roles and Responsibilities:

Change Management Process, Support & Documentation

Handle the change management process documentation. Face the system audit and try to implement the recommendation provided by audit team.

Working on JDA ERP which is having a retail POS system.

Develop and maintain documentation of business requirements, Flow Charts, process Flow diagrams, ensuring that the functional documentation, like specifications and functional designs, Use cases are kept up-to-date in line with both business corporate strategies.

Good interaction with business users and external vendors.

Worked on major modules like Express mart, Global roll out, Imported Material, Warehouse, Implementation of JDA-CRM and Implementation of JDA-OCTASHOP.

Conducted Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on the business requirements.

Participated regularly in Walkthroughs and Review meetings with Project Manager, QA Engineers and Development team.

Analysed various business systems and documented the requirements for Reengineering.

Transcend requirements into technical solution & worked with development &testing team to ensure delivery of as much as possible of the requirements given limited time.

Performed Quality Control for the jobs/modules being developed.

Worked with production support, development & testing team.

Participated, Captured, communicated, managed system requirements and Maintained requirement traceability to keep team members up to date with the latest requirements and changes if any.

To perform continuous enhancements and modifications on Merchandise Management system. Support the business in day today transaction.

Analysed existing procedures and reported to management to improve productivity.

Career Achievements:

Won “STAR PERFORMER AWARD”.

Education

Master of Computer application from L.B.H.S.S trust (Mumbai University) March 2002 to Dec 2007

Bachelor of Science in Chemistry from Wilson College (Mumbai University) April 2001 to March 2002

HSC from Elphinstone College (Maharashtra State Board) April 1998 to March 1999

SSC From St Xavier’s high school (Maharashtra state Board) April 1996 to March 1997

Technical Skills

Tools/ Software

JDA- MMS, SAP-CRM (Post implementation support), HP open view, MS-office (Word, Excel, Power point), Jira Tool

Reporting tools

HPSM reports (GDC), CRM portal reports, Service Now,

Technologies

AS 400

Professional Training \ Workshop

Microsoft power point presentation: November 2008, Effective communication skill: January 2009,

Customer relationship management skill: March 2009, SAP- CRM 7.0 Master creation and process management

Personal Information

Name : Nitin More

Date of Birth : 08/05/81

Gender : Male

Marital status : Married

Nationality : Indian

Passport No : J7002885 valid till 2021

Mobile Number : +91-987******* & 810-***-****

Languages Known : English, Hindi and Marathi.

Email ID : ac7cro@r.postjobfree.com

Declaration

The above information, to the best of my knowledge, is correct and true. No attempts have been made to falsify details.

Place: Mumbai (Nitin A More)

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