Excellent Customer Service Client Focused
Multi-task Management Detail Oriented
Entrepreneurial Drive MS Office
Office Equipment Proficient Sales & Marketing
Interior Academy, Kamloops Senior Esthetics Instructor/Department Leader
April 2016 - PRESENT
●Lead and set expense Budget for Esthetics Department
●Write, Edit and Print all Course outline and Procedures
●Order all product and equipment for Department via Reps
●Determine Practicum and Theory based post-secondary programs
●Instructor for Esthetics, Nail Technology and Microblading programs
●Mentor and Coach Classes of various large sizes
●Open to public for Services and retail sales 5 days a week
●All programs Include Spa and Salon, Reception and Retail Training
New Home Insulation, BC Interior Administrative/Installer
Jan 2007 - 2016
●Assisted my husband in the growth and development of a successful business
●Type, quote and file contracts
●Revenue and Expense documentation
●Monthly Budget planning
●Physical year end and taxation reports
●Update and keep Current Customer Database/Accounts
●Negotiate with all clients in person, on phone or via email
●Fill in on job sites as needed
Sears Canada, Kamloops - Sales Manager
●Sales Manager for 3 different departments within the store
●Departments: Menswear, Jewelry, and four branded cosmetics counters.
●Lead Morning sales meetings as Acting Floor Manager.
●Responsible for all new hires, training and current employee evaluations.
●Set and monitored daily, weekly and monthly sales plans
●Daily Multiple POS Closings and Deposits
●Organized and implemented Promotions within designated departments..
●Set signage and Visual displays per current promotional periods.
Nygard International, Kamloops Store Manager
Oct 2011 - May 2013
●Developed a sales oriented team that resulted in surpassing annual KPI goals
●Responsible for hires, skill training and incentive coaching
●Successfully designed and launched monthly promotions both in and outside of location
●Thorough knowledge of POS systems including online ordering for personalized service
●Complete store resets, and window displays
●Direct sales through a strong command of techniques
●Daily Closing, Balancing and Night deposits.
●Reported to regional supervisor with conference calls twice weekly and national director with weekly e-mailed submissions
Soul Touch Spa, Kamloops - Senior Esthetician
Oct 2009 - Sep 2011
●Aid to re-establish a full service day spa business; Including new menu, services and products.
●Trained all new esthetic hires.
●Optimized promotions resulting in doubling sales volume within 1st year.
●Budget and monitor Sales and Expenses
●Offered full line of Esthetic and Tanning services.
●Sourced out and purchased all wholesale and retail products as needed.
●Addressed all customer questions or concerns on daily basis.
●Delivered exceptional service to strengthen customer loyalty.
Correlieu Senior Secondary, Quesnel
Granton Institute, Kamloops/Correspondence
Bookkeeping Accounting 1 & 2
Certified Esthetician 2009
Sales and Marketing 2005-2007