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Management, Sales and Service

Kamloops, BC, Canada
October 11, 2018

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**** ********* ********

Kamloops, B.C. V*C *M*




Excellent Customer Service Client Focused

Multi-task Management Detail Oriented

Entrepreneurial Drive MS Office

Office Equipment Proficient Sales & Marketing


Interior Academy, Kamloops Senior Esthetics Instructor/Department Leader

April 2016 - PRESENT

●Lead and set expense Budget for Esthetics Department

●Write, Edit and Print all Course outline and Procedures

●Order all product and equipment for Department via Reps

●Determine Practicum and Theory based post-secondary programs

●Instructor for Esthetics, Nail Technology and Microblading programs

●Mentor and Coach Classes of various large sizes

●Open to public for Services and retail sales 5 days a week

●All programs Include Spa and Salon, Reception and Retail Training

New Home Insulation, BC Interior Administrative/Installer

Jan 2007 - 2016

●Assisted my husband in the growth and development of a successful business

●Type, quote and file contracts

●Revenue and Expense documentation

●Monthly Budget planning

●Physical year end and taxation reports

●Update and keep Current Customer Database/Accounts

●Negotiate with all clients in person, on phone or via email

●Fill in on job sites as needed

Sears Canada, Kamloops - Sales Manager

Sept 2014-2015

●Sales Manager for 3 different departments within the store

●Departments: Menswear, Jewelry, and four branded cosmetics counters.

●Lead Morning sales meetings as Acting Floor Manager.

●Responsible for all new hires, training and current employee evaluations.

●Set and monitored daily, weekly and monthly sales plans

●Daily Multiple POS Closings and Deposits

●Organized and implemented Promotions within designated departments..

●Set signage and Visual displays per current promotional periods.

Nygard International, Kamloops Store Manager

Oct 2011 - May 2013

●Developed a sales oriented team that resulted in surpassing annual KPI goals

●Responsible for hires, skill training and incentive coaching

●Successfully designed and launched monthly promotions both in and outside of location

●Thorough knowledge of POS systems including online ordering for personalized service

●Complete store resets, and window displays

●Direct sales through a strong command of techniques

●Daily Closing, Balancing and Night deposits.

●Reported to regional supervisor with conference calls twice weekly and national director with weekly e-mailed submissions

Soul Touch Spa, Kamloops - Senior Esthetician

Oct 2009 - Sep 2011

●Aid to re-establish a full service day spa business; Including new menu, services and products.

●Trained all new esthetic hires.

●Optimized promotions resulting in doubling sales volume within 1st year.

●Budget and monitor Sales and Expenses

●Offered full line of Esthetic and Tanning services.

●Sourced out and purchased all wholesale and retail products as needed.

●Addressed all customer questions or concerns on daily basis.

●Delivered exceptional service to strengthen customer loyalty.


Correlieu Senior Secondary, Quesnel

Graduate-Dogwood Diploma

Granton Institute, Kamloops/Correspondence


Bookkeeping Accounting 1 & 2


Certified Esthetician 2009

Sales and Marketing 2005-2007

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