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Customer Service Manager

Auburn, WA
October 11, 2018

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Shari L Buck



I have a strong background in Administration, Accounting, Payroll and Customer Service; balanced with strengths in teamwork, leadership, and communication.


● Payroll Systems

● Biweekly Payroll Processing

● Timecard maintenance

● Human Resources

● Employee File Maintenance

● Attendance Tracking

● Administrator

● Microsoft Office 2010

● Windows 7,8,10

● ZoHo

● Billing- AP/AR

● Purchasing

● Corporate Account Management

● Title Clerk

● CDK Software

● Customer Service

● Quality Assurance (GMP)

● Audit Preparation

● Corrective Action Reports

● Production Environments (Plastics


● Compliance Certifications

● Personnel training

● Quality Training

● Standard Operating Procedures

● Quickbooks

● OSHA Certified

● HR Asst.

Career History/ Work Experience

Carpros / Corp. Office Nov. 2016 - current

Accounts Payable

Matching up invoices with pick slips


Cutting Checks for all Billing

Corresponding w/ Vendor's on purchases/and or dispute purchase Reconcile CDK accounts daily/weekly

Title/Licensing Clerk

HR Asst.

Watterson Excavating Inc. Feb. 2015 – Oct.2016

Accounts Payable

Locates for Excavating

Matching up invoices with pick slips


Cutting Checks for all Billing

Corresponding w/ Vendor's on purchases/and or dispute purchase Reconcile Quickbooks accounts daily/weekly

Constructing & Cataloging Locates –to locate gas, water, electricity, fiber optics Ordering pre-liens on “at risk” builders

C.A.R.R Feb. 2014- Feb. 2015

Support Staff

Maintain Client Log

Distribute Client Medication and Med Charts

Provide Client support

Scheduling Client appointments

Client transportation

Mental Health training

Nurse Delegate

CPR/ 1st Aid

Richard's Packaging Inc. Sept 1999-March 2012

Personnel /QA/Administrative


Personnel Manager

Interviewing/ hire/ termination

New hire orientation

Employee benefit enrollments

Manage 48 employees

Evaluations/ Issue violations warnings

Oversee Time clock and submit payroll

Distribute payroll

Conducted Interpersonal Communications Morale


Quality Assurance Manager

Ordering all warehouse & packaging supplies

Perform Shipping & Receiving duties

Generated PO’s /BL’s/FGR’s

Load /Unload trucks

Conduct first off inspections on product before

production authorization

Customer Testing

Performed all Administrative duties

Mail sorting

Accounts Payable/ Accounts Receivable

Multi line switchboard

Incoming sales calls

Ordering all office supplies

Hold monthly meetings

Train/ oversee employee quality

Customer Audit Preparation

Teach annual quality classes

Hold monthly meeting

Performed as a Safety Coordinator

Premier Plastics Jan 1984-Sept 1999

Assistant QA

Started as a General Laborer

Material Handler

Shipping and Receiving

Loading /Unloading Trucks

Performed Annual Inventory

Weekly/Monthly/Year End

Was promoted during my tenure to

Assistant/Lead Hand (Shift Supervisor)

Quality Control Assistant

Conduct first off inspections on product

Train/ oversee employee quality

Document hourly audit of quality

Admin Duties

Answer multiple lines phones


Handled incoming Mail


Employment Assignments;

Nov. 2012- Feb. 2013

Independent Consultant- Western Concord

April. 2013- Jun. 2013

HR Generalist- Postal Express

Aug. 2013- Oct. 2013

HR Generalist- Ralph’s

Oct. 2013- Jan. 2014

A/P Dept. (New DSI Software) Kenworth NW

Special Programs/ Certifications

Nurse Delegation certificate

CPR/First Aid Certified

OSHA Certified

Forklift Operator

Certified Real Estate Fundamentals Program

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