Jarvia D. Walker
Continuous Process Improvement Customer Relations Strategic Planning
Seasoned, lead-by-example management professional with 17 years of comprehensive HR experience with Fortune 100/500 companies in the technology and healthcare industries. Track record of improving work cultures, reducing employee turnover, resolving management and staff issues, and implementing process improvements. Repeated success translating business strategies into HR actions, developing new programs and practices that transform inefficient departments and teams, streamline processes, and reduce costs. Strong experience with Microsoft Office Suite, PeopleSoft, Kronos, Five/9, NICE, Oracle Fusion, Payroll, and HRIS systems. Six Sigma Yellow Belt for process improvement.
Benefits & Payroll
Workers’ Comp & Disability
Shared Services Environments
Policy Development & Implementation
Confidential Data Management
Training, Onboarding, Recruiting
Vendor Relationship Management
Team Leadership & Mentoring
2017 – Present: Completed training at 2018 Annual Worker’s Compensation Conference, and courses on Advanced MS Excel (Charts, Data Management, Formulas/Functions), and MS PowerPoint; participated in weekly outplacement meetings.
SIEMENS INC., Orlando, FL, 2009 – 2017
HR Operations Consultant, 2015 – 2017
Advanced to oversee planning, development, and implementation of all HR policies, processes, and procedures, and analyze and resolve issues. Served as key point of contact for resolution of red alert issues and escalated cases. Communicated with teams, compiled data and survey results, and developed qualitative and quantitative measurements and metrics.
Standardized process for sending pay and status change data to EDM and payroll, reducing number of steps from 32 to 21 and slashing costs for a $36K+ annual savings.
In collaboration with department director, led recruitment of leave of absence staff and leader positions.
Designed new communication processes that immediately increased customer satisfaction, and improved collaboration between Leave Team and Payroll Team, resulting in more timely payment.
Chosen to manage Data Team responsible for accuracy of payroll and scheduling information; served on committee tasked with developing new customer service feedback tool.
Promoted to Consultant position due to track record of implementing processes that turned around low customer service ratings; recipient of multiple awards for customer service.
Human Resources Team Lead, 2009 – 2015
Led newly formed Shared Services Leave Team, delivering training and supervision to ensure top-tier team performance. Oversaw hiring, onboarding, performance review, and disciplinary matters. Created and implemented HR policies and procedures. Collaborated with business partners, vendors, and internal teams across functions to deliver support and resolve issues. Delivered information and updates to senior management and staff via knowledge base tool.
Developed a monthly training program including incentive program for shared services agents, resulting in reduced turnover, strengthened morale, and significantly improved performance department-wide.
Established strategies that significantly increased efficiency and customer service scores.
Chosen for You Answered Award and Certificate of Accomplishment for delivering exceptional customer support.
Resolved escalated service issues and developed process improvements to reduce red alerts.
Received Six Sigma Yellow Belt Certification and Peak Leadership Certification.
ORLANDO HEALTHCARE, Orlando, FL, 2001 – 2009
Senior Benefits Analyst, 2004 – 2009
Promoted to deliver leadership and serve as subject matter expert on full range of HR operations. Administered benefits plans, and assessed programs to recommend changes and amendments. Collaborated with internal staff and insurance vendors to resolve escalated service issues. Developed informational packages and presentation materials for internal stakeholders at all levels.
Led transformation and reorganization of Workers’ Compensation Program, and established a structured Return to Work Program; achieved several thousand dollars in savings within one year.
Worked with HR Committee to manage retention and/or release of staff during major restructuring project.
Obtained Notary Public License.
Benefits Manager & Workers’ Compensation Analyst, 2001 – 2004
In initial position with company, responsible for administering benefits, workers’ compensation, and insurance programs.
Led six-member HR team and developed innovative strategies that expanded and enhanced programs.
PRIOR PROFESSIONAL EXPERIENCE
Risk Manager, Lucas County Board of MR/DD, Toledo, OH
Compensation & Benefits Analyst, St. Vincent Medical Center, Toledo, OH
Group Insurance Specialist/LTD, Owens-Illinois, One Seagate, Toledo, OH
EDUCATION & CREDENTIALS
University of Toledo, Toledo, Ohio
Master’s Degree in Liberal Studies
Magna Cum Laude Graduate; Golden Key Academic Achievement Award; Phi Kappa Phi Academic Achievement Award
Six Sigma Yellow Belt Certification