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Customer Service Specialist

Location:
Dallas, TX
Posted:
October 11, 2018

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Resume:

Latonya Jones-Tippit

469-***-**** ac7cos@r.postjobfree.com

AREAS OF EXPERTISE:

Upbeat individual with advanced consumer related knowledge, seeking an advanced opportunity with a well-established company. A leader seeking a career which will benefit from a positive attitude, high energy, and genuine desire to assist others and grow. Demonstrated, resourceful team player who excels at building trusting relationships with customers and colleagues. Exceptional listener and communicator who effectively conveys information verbally and in writing. Proven relationship-builder with unsurpassed interpersonal skills.

EXPERIENCE:

Corelogic Credco/Rental Property Solutions Irving, TX

Senior Credit Analysis October 2016-Present

Heavy inbound call center

Delivers accurate and consistent high-quality customer service.

Top Quality and Production Performer for current year; QA results available on request

Assist with OJT for new and current employees

May act as Subject Matter Expert on internal and client projects making recommendations to these processes.

Able to develop and maintain business relationships with individuals representing other departments, and/or representing outside organizations.

Analyze credit reports with consumers

Assist external customers with requests and inquiries

Track orders as necessary for customers

Verify and Authenticate consumers

Make calls to rental prop as needed to assist consumers

File credit disputes/complaints of service

Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.

Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.

Creates and maintains logs, reports, records and files.

Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.

May interface with offshore call center to answer questions on process or specialized situations.

May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

Performs other duties as assigned, such as special projects.

Corelogic Credco Westlake, TX

Credit Processor May 2016 – October 2016

Verification of credit

Interpret credit report data

Make outbound calls updating the credit data

Take inbound calls from consumer to perform conference calls

Process preliminary products: Merge Plus, Mortgage Only, Amendments, VOE

CoreLogic Westlake, TX

Quality Control Clerk III/ Tax Servicing Specialist Sr. March 2011 – April 2016

Analyzes and balances financial customer escrow accounts and tax payments

Void/Reissue and issue refunds to mortgage customers

Serves as a liaison between Regional Service Center Agents and the accounting department

Serves as customers designated payment dispute authority.

Recommends quality goals and objectives to senior leaders

Assists management continuous process improvement and process efficiencies.

Analyzes quality data to detect unsatisfactory trends

Ensures that organizational objectives are adhered to prior submitting changes to the operational environment.

Managed operations of Check Control Room in the absence of supervisor

CoreLogic Westlake, TX

Quality Control Clerk II August 2009 – March 2011

Analyzed and balanced financial customers escrow accounts and tax payments

Verified signatures and required information on checks.

Conducted inspections of in-progress work

Inspected work for quality and timeliness as measured against the standards.

Reconciled checks to agency registers and report discrepancies to tax pay department

Opened and logged incoming mail to tax pay tracking program to create customer labels.

Electronically processed and filed customer payments

Performed executive assistant duties such as answering executive phone calls, receiving and processing executive correspondence.

Conducted background investigations on new staff (E.g. pre-employment checks, national agency checks, credit checks, etc)

Imprimis Group – Freddie Mac Dallas, TX

Property Valuation Coordinator July 2008 – January 2009

Tracked the status of current and aged orders and assign to vendors.

Received photographs of interiors and exteriors of properties to assist in estimating property value, substantiate findings, and complete appraisal reports.

Verified legal descriptions of properties by comparing them to county records.

Received evaluation of land and neighborhoods where properties are situated, considering locations and trends or impending changes that could influence future values.

Education:

Cedar Valley Community College - Business Management Associates Degree – in progress

Volunteer:

Ronald McDonald House

Banking on our Future

Dallas Habitat for Humanity

Dallas County Child Protective Services

References: Available on request



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