AREAS OF EXPERTISE:
Upbeat individual with advanced consumer related knowledge, seeking an advanced opportunity with a well-established company. A leader seeking a career which will benefit from a positive attitude, high energy, and genuine desire to assist others and grow. Demonstrated, resourceful team player who excels at building trusting relationships with customers and colleagues. Exceptional listener and communicator who effectively conveys information verbally and in writing. Proven relationship-builder with unsurpassed interpersonal skills.
Corelogic Credco/Rental Property Solutions Irving, TX
Senior Credit Analysis October 2016-Present
Heavy inbound call center
Delivers accurate and consistent high-quality customer service.
Top Quality and Production Performer for current year; QA results available on request
Assist with OJT for new and current employees
May act as Subject Matter Expert on internal and client projects making recommendations to these processes.
Able to develop and maintain business relationships with individuals representing other departments, and/or representing outside organizations.
Analyze credit reports with consumers
Assist external customers with requests and inquiries
Track orders as necessary for customers
Verify and Authenticate consumers
Make calls to rental prop as needed to assist consumers
File credit disputes/complaints of service
Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
Creates and maintains logs, reports, records and files.
Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations.
May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
Performs other duties as assigned, such as special projects.
Corelogic Credco Westlake, TX
Credit Processor May 2016 – October 2016
Verification of credit
Interpret credit report data
Make outbound calls updating the credit data
Take inbound calls from consumer to perform conference calls
Process preliminary products: Merge Plus, Mortgage Only, Amendments, VOE
CoreLogic Westlake, TX
Quality Control Clerk III/ Tax Servicing Specialist Sr. March 2011 – April 2016
Analyzes and balances financial customer escrow accounts and tax payments
Void/Reissue and issue refunds to mortgage customers
Serves as a liaison between Regional Service Center Agents and the accounting department
Serves as customers designated payment dispute authority.
Recommends quality goals and objectives to senior leaders
Assists management continuous process improvement and process efficiencies.
Analyzes quality data to detect unsatisfactory trends
Ensures that organizational objectives are adhered to prior submitting changes to the operational environment.
Managed operations of Check Control Room in the absence of supervisor
CoreLogic Westlake, TX
Quality Control Clerk II August 2009 – March 2011
Analyzed and balanced financial customers escrow accounts and tax payments
Verified signatures and required information on checks.
Conducted inspections of in-progress work
Inspected work for quality and timeliness as measured against the standards.
Reconciled checks to agency registers and report discrepancies to tax pay department
Opened and logged incoming mail to tax pay tracking program to create customer labels.
Electronically processed and filed customer payments
Performed executive assistant duties such as answering executive phone calls, receiving and processing executive correspondence.
Conducted background investigations on new staff (E.g. pre-employment checks, national agency checks, credit checks, etc)
Imprimis Group – Freddie Mac Dallas, TX
Property Valuation Coordinator July 2008 – January 2009
Tracked the status of current and aged orders and assign to vendors.
Received photographs of interiors and exteriors of properties to assist in estimating property value, substantiate findings, and complete appraisal reports.
Verified legal descriptions of properties by comparing them to county records.
Received evaluation of land and neighborhoods where properties are situated, considering locations and trends or impending changes that could influence future values.
Cedar Valley Community College - Business Management Associates Degree – in progress
Ronald McDonald House
Banking on our Future
Dallas Habitat for Humanity
Dallas County Child Protective Services
References: Available on request