Customer Service Sales
Resume:
Shelby Stith
Newport News, Virginia 23603
*************@*****.***
Objective: Top performing Sales Associate with 3 years of experience in retail sales and a reputation for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse sales experience to take next career step with a retail organization dedicated to providing world class customer service.
Professional Experience
Receptionist April 2017-Present
Hampton University
Hampton, Virginia
Duties
Perform tasks as assigned by management.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
Calmed upset customers and parents researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Managed receptionist area, including greeting visitors and responding to telephone and in-service requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Made copies sent faxes and handled all outgoing correspondence.
Sales Associate October 2015 to April 2017
Burlington Coat Factory
Chesapeake VA
Duties
Receive freight and convey shipments from the shipping/receiving platform to backroom.
Process, ticket, store, move, and display merchandise.
Stock, organize and present new merchandise on the sales floor.
Perform other tasks as assigned by manager from time-to-time.
Hourly Associate October 2013-June 2014
Tropical Smoothie
Suffolk VA
Duties
Correctly executing build models for all recipes.
Filing orders quickly and correctly.
Interacting with customers in a friendly and knowledgeable way.
Crew Member-Worker October 2011-April 2013
McDonald’s
Suffolk VA
Duties
Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills.
Prepared food items such as hamburgers as per the established standards.
Adhered to the quality and work standards of the chain.
Maintained the equipment, such as oven and grill, in proper condition.
Maintained cleanliness in the work stations.
Assisted the other staff members in taking orders.
Analyzed customer complaints and feedback for constant improvements.
Education
2011-2013 Lakeland High School
Suffolk, Virginia
Diploma
**References and supporting documents furnished upon request
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