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Assistant Customer Service

Toms River, NJ
October 11, 2018

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Andrew Nelson

**** ****** ***, ********, ** *****



Lehigh University, BA Major History, 2006

CPR First Aid Red Cross Certification

DDD Management Training 2013

Emergency Crisis Intervention Training 2013

Medication Administration Training 2013

NJ Substitute Teaching Certification 2014


Dedicated critical thinker with an open mind to work within a team environment as well as taking a leadership role. I have several years of managerial experience working with state run group homes for individuals with disabilities. Background related experience includes working with case managers and social workers to develop (IHP and IEP) plans for residents and students. As well as being responsible for maintaining codes and state regulations for residential inspections.

Employment Experience

New Jersey Institute for Disabilities (N.J.I.D)

Assistant Residential Manager,TomsRiver,NJ2013-present

Cash Custodian responsible for client and house finances

Monthly managerial reports, Daily tracking of client and company objectives

Direct care with clients

Source4Teachers Substitute Agency,Substitute Teacher,NJ 2012-present

Certified State of NJ Substitute Teacher

Conducted lesson plans and assigned work

Worked with grades 7-12 in multiple districts

Worked in several Districts with at risk youth in low income areas(Lakewood, Asbury Park, Camden)

Family Service Group Home, Program Supervisor, Burlington, NJ,2011

•Worked with individuals with Developed Mental Disorders

•Daily managerial responsibilities, maintaining company and patient objectives

•Maintenance of property, compliance of building and health codes and regulations

•Managing annual program budget and client’s personal funds

•Directly supervised line staff of 15, Scheduling coverage and time sheets

•Case management of patients within residential program

•Patient Care and administration of medication

Sound Solutions Speech Therapy, Assistant, Brick, NJ,2011

Costumer services

Daily operations of office

Helped develop company mission objectives

Rowan University Academic Advisor, Assistant Coach, 2009

Designed Coverage Scheme used by Top Ten Nationally Ranked Defense

Position group produced 3 All Conference Players

Ranked #1 in NJAC Pass Defense, Pass Defense Efficiency, Interceptions

Ranked #2 in Nation NCAA DIII Pass Defense Efficiency,#7Pass Defense

Rowan University Office Operations Cord., Assistant Coach, 2007-8

Daily football operations coordinator

Position Group produced 4 All Conference players

Ranked #1 in NJAC Pass Defense, Pass Defense Efficiency, Interceptions

Bally Total Fitness, Personal Trainer, Brick, NJ,2012

Sales of personal training packages

Personal training and customer service

LaFitness Clubs, Personal Trainer,Woodbury, NJ 2009

Developed fitness programs for clients

Provided fitness evaluations for members

Retro Fitness, Personal Trainer, Jackson, NJ, 2010

Personal Training

Sales of training packages


Owner and Founder of /

Constructed websites and company mission objectives

Marketing and billing of clients

Founder and Vice President of Unity Club,2005

Initiated Expansion of Lehigh University Multicultural and Diversity Programming

Promoted culturally diverse social activities for Lehigh University students

C.O.A.C.H Mentoring and Tutoring program,2005

Helped students with homework

Mentored students regarding future education and goals

Partners in Active Learning Support (P.A.L.S),2001

Participated in fund raisers

Acted as a community service volunteer

Lakewood Township Recreation, Lakewood NJ, 1998,1999,2000

Coached Intramural Teams

Counselor for ages 7 to 15

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