Customer Service Manager

Romina A. Evangelista

Block **, Yathrib St. Building No. 117, Salmiya-Maidan Hawally

Kuwait

Tel & Viber No. +965-***-***-**

Career Objective: Seeking a challenging position as a Receptionist by bringing superb communication and clerical skills to provide company with exceptional customer care and administrative skills.

Visa Code: Transferable Visa 18

Nationality Filipino

Education: Graduated Bachelor of Science in Hotel and Restaurant Management

Philippine Women’s University, Taft Avenue Manila Philippines.

Professional Office Skills: Computer Literate: Graduated of Computer Secretarial at ICSA Kuwait.

Proficient in Microsoft Word, Excel, PowerPoint.

Administrative Skills: Handles various office tasks; business correspondence, filing, faxing, photocopying, encoding, monitoring incoming & outgoing calls purchasing and marketing.

Training & Seminars:

Feb. 19, 2012 Fish Philosophy

Ali Abdulwahab Al Mutawa Training Center

Dec. 3, 2014 Customer Service & Selling Techniques

Ali Abdulwahab Al Mutawa Training Center

June 5, 2011- up to present

Position : Senior Sales Assistant

Employer : Kickers (Ali Abdulwahab Al Mutawa Commercial Co.,W.L.L)

Reports to : Store Manager

JOB SUMMARY: Delivering excellent customer service in store through identifying customer needs. To work as a team leader; fully follow all operating procedures; provide customers with a complete service and recommend appropriate products and promote cross selling with view to meet customer needs.

DUTIES & RESPONSIBILITIES:

Welcoming the customers into the store, initiate the sales process, offer them qualified advice on the available new products and promote cross selling with a view to meet the customer’s needs.

Provide professional till point service to close the sale and offer the customers an enjoyable shopping experience.

Handle customer complaints professionally and escalate any serious issues to the manager for suitable resolution.

Maintain an up-to-date database of customers visiting the store in accordance with the new items collection.

Merchandise goods prominently on the shop shelves and display units, replenishing stocks as often as required in conjunction with the manager and merchandising team.

Feb. 5, 2009- May 30, 2010

Position : Sales Associate

Employer Mothercare ( Al Shaya Co., W.L.L.)

Reports to : Store Manager

Section : Infant clothing & accessories

JOB SUMMARY: This position is responsible for providing a complete shopping experience for our customer services, product knowledge and all shopping environmental involvements.

DUTIES & RESPONSIBILITIES:

Greet all customers promptly & courteously upon entering the stores. Direct customers throughout the stores or specific areas. Deliver excellent customer service in order to maximize potentials sales.

Increase the customer’s base by adding more customers, satisfying customer needs, requests & queries. Building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets.

To check the stock on a daily basis, to ensure that all products are adequately stocked and available

To keep the store image by adhering the guidelines as outlined by the store manager/ visual merchandising manager. To keep the featured merchandise prominently displayed.

June 5, 2007- Jan.15, 2009

Position : Coffee Shop Supervisor

Employer : COSTA COFFEE (Costa Head Office, KASCO Bldg. Al-Safat, Kuwait)

Reports to : Area Manager

Section : Kitchen & Dining

Supervises : Assistant Barista, counter crew, cashier

DUTIES AND RESPONSIBILITIES:

Responsible for supervising the daily operation of the restaurant coffee shop. Ensured that the quality standards for food and beverage production and service to customer are constantly maintained.

Responsible for over-all attainment of food quality and consistency to ensured cost objectives are attained through efficient operation; to enforced proper handling and preparation of food according to established standards.

Ensured the coffee house staff are well trained in the making of quality coffees; all stocks of F&B supplies are timorously requested, maintained and stored under optimum conditions. Implemented the company statutory hygiene standards.

Jan. 10, 2003 – Oct. 15, 2005

Position : Receptionist

Employer : Smart Communications Inc.

6799 Ayala Avenue, Makati City Philippines.

JOB SUMMARY: Provides general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, direct calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. Handles flow of people through the business and ensure that all responsibilities are completed accurately and delivered with high quality and in a timely manner.

DUTIES & RESPONSIBILTIES:

Serve as visitors by greetings, welcoming, directing and announcing them appropriately. Respond to public inquiries, received, direct and relays telephone messages and fax messages.

Maintains safe and clean reception area by complying with procedures, rules and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and contributes to team effort by accomplishing related results as needed.

Received and sort daily mails/deliveries/couriers forwards incoming mails, update and maintains security by following procedures and controlling access such as logbook, issue visitors badges.

Coordinates the pick-up and delivery of express mail services. Provides callers with information such as company address, directions of company location, company fax numbers, company website and other related information. Assist in the ordering, receiving, stocking and distribution of office supplies, general filing system and all business correspondence.

March 15, 1999 – Nov. 15, 2003

Position : Telephone Operator

Employer : PLDT ( Philippine Long Distance Telephone Company)

Ramon Cojuangco bldg., Makati Ave.cor. AyalaAve, Legaspi Village

Makati City, Metro Manila Philippines

DUTIES & RESPONSIBILITIES:

Provide information by assessing alphabetical, geographical, & other directories. Greet & assist the customers and provide them with excellent customer service with regards special billing request such as charges to a third party and credit, refunds for incorrectly dialed numbers or bad connections.

Informed customers of their billing accounts and unpaid bills. Calculate and quote charges for services such as long distance connections.

Observed signal lights on switchboards, and dial or press buttons to make connections; including those for local, long distance, pay telephone, mobile, person-to-person and emergency calls. Monitor automated systems for placing collect calls and intervene a caller’s need for assistance. Updates customers for directory information.

Promote company products & services, savings plans when appropriate; consult charts to determine charges for pay telephone calls, requesting coin deposits for calls as necessary. Provide relay service for hearing-impaired users; provide assistance for customers with special billing request.

Performs clerical duties such as typing, proofreading, sorting emails; keep records of calls place and received, and of related toll charges. Offered special assistance to persons such as those who are unable to dial or who are in emergency situations; handle emergency calls assist children or people with physical disabilities to make telephone calls.

Character References: Furnish upon request… I hereby certified that the above information are true & correct.

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