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Customer Service Medical

Hampton, GA, 30228
October 10, 2018

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Miriam Grier

***** ***** ******* ** ******* Georgia 30228


To obtain a challenging position in a career oriented company utilizing my office and computer skills

as well as assist in efficient productive company


10-key by touch 12,000 KS, Windows 07, Proof machine, Strong customer service Microsoft Office Suite

Medical TerminologyICD-9/ CPT-4, and HCPCS Medical verification billing insurance claims Medical administrative procedures Medisof t computerized billing Physiology and Anatomy Typing 35 wpm (NCICS)-Pending Medical Office Skills and Collections as well as assist in efficient productive company operation


Arp Transaction Processing Specialist

2013 to Present Xerox Stockbridge, Ga

Review and answer all incoming E-mails Reconcile and update all debits and credits to balance customers account. Make any necessary changes to check number and dollar amounts to match posted issues. Revise or return payments per customer’s instruction.

Exceptions Associate

2010-to 2012 Bank of America Phoenix Pkwy, Ga

Special handling of non standard multi million dollar tax payments. Problem solving to ensure service levels are met according to IRS guild lines. Team leader for all peek and heavy volume periods. Training of all new and returning agencies.

Associate Representative

2006-2009 Bank of America Feld wood, GA

Receive and prep all work for sorter room. Balance cash letters for various banks then encode credits and tray total ticket.

Prepare all paper work needed for close out. Received introduction to bookkeeping and accounting training within the company.

Work Floor Coordinator/ Lead Associate

2001-2006 Bank of America College Park, GA

Maintain a production environment for a group of 12 Monitor all work scanned to rid system. Make sure work is processed first in first out. Assist with production sheets and timecards. Provide training for new associates.


1997-2001 Bank of America College Park, GA

Prepare time sheets, and production sheets using excel and windows. Performed annual appraisals, and coached associates on their difficult areas. Maintain associates files, and filled in for absent or associate on vacation. Supervised a group of 22 people

Lead Associate

1995-1997 Bank of America College Park, GA

Monitor work flow to maintain productive environment for a group of 9 associate. Assist with production sheets and fill in for supervisor or absent associates. Trained all new associate in three different departments within the corporation..

Wire Review Clerk

1994-1995 Bank of America College Park, GA

Verify wires to be transferred for available funds and routing to bank locations using CRT terminals. Ensured customer satisfaction by delivering quality customer services in a friendly environment.


19 90 -1991 Computer Learning Center College Park, GA

Basic Computer Certificate Awarded

2008-Present Javelin Technical Training Center Morrow, GA

Medical Office Expert/Billing and Coding Specialist

Academic Deans List Recipient

Perfect Attendance


Available Upon Request

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