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Customer Service Representative

Newnan, GA
October 11, 2018

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** ****** *** ******, ** ***** Email: antenilebolton@yahoocom Cell Phone: 678-***-****


Tax Express, Newnan, GA 2/11 – Present

Tax Preparer/Customer Service Representative

Communicate well with customers, through providing specific, timely, and accurate information

Accurately complete customers’ tax returns

Provide excellent customer service that meets and exceeds customer’s expectations

Remain calm during stressful circumstances

Display excellent phone etiquette

Thrive to provide 100% accuracy to alleviate customer complaints, or concerns

Retain a thorough account of client interactions

Effectively provide information that may be useful to the client

Always display professionalism when interacting with customers

Readily receive ongoing training to provide continuous support

Proactively identify areas that may be of a concern to the client

Consistently follow procedures to display a thorough understanding of tax guidelines

Precisely enter data

Proficiently perform all tasks related to tax preparation

Right Choice Tax Services, LLC, Newnan, GA 10/10 – Present

Assistant Manager/Account Specialist

Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards

Established tables of accounts and assign entries to proper accounts

Computed taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements

Developed, implemented, modified and documented recordkeeping and accounting systems, making use of current computer technology

Maintained or examined the records of government agencies

Advised clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems, or long-range tax or estate plans

Analyzed business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice

Represented clients before taxing authorities and provide support during litigation involving financial issues

Prepared forms and manuals for accounting and bookkeeping personnel, and direct their work activities

Appraised, evaluated, and inventoried real property and equipment, recording information such as the description, value and location of property

Surveyed operations to ascertain accounting needs and to recommend, develop, or maintain solutions to business and financial problems

InterCall, Newnan, GA 7/07 – 10/12

Event Specialist

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Checked to ensure that appropriate changes were made to resolve customers' problems

Determined charges for services requested, collect deposits or payments, or arrange for billing

Referred unresolved customer grievances to designated departments for further investigation

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Solicited sales of new or additional services or products

Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Compiled, copied, sorted, and filed records of office activities, business transactions and other activities

Operated office machines, such as photocopiers and scanners, facsimile machines, voicemail systems and personal computers

Reviewed files, records, and other documents to obtain information to respond to requests

Prepared meeting agendas, attended meetings, and recorded and transcribed minutes

Delivered messages and ran errands

Assisted with all other office administrative duties


Proficient with Microsoft Office (Word, Excel, Access, PowerPoint)

Multitasking, and Excellent Organizational Skills


High School Diploma, Newnan High School (2002), Newnan, GA

Cosmetology, West Central Technical College, Newnan, GA

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