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Supply Chain Customer Service

Sivasagar, Assam, India
October 11, 2018

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Phone: 099******** / E-Mail:

Achievement-driven professional targeting assignments in Supply Chain Management/ Logisticswith an organization of repute in Logistics/ Manufacturing industry

Preferred Location: Guwahati/ Delhi


A professional with nearly 9 years of experience in Supply Chain Management functions pertaining to management of projects for Logistics activities with key focus on top line profitability

Displayed skilld indistribution centre & dispatch of Indian Yamaha Motors

Resourceful in managing day-to-day relationship with vendors, customers, transporters, shipping lines & freight forwarders, from placement of order till delivery of shipment, rate negotiations as to ensure achievement of service and quality norms for smooth flow of operations & supply of required items

Effective in providing value added customer service by resolving customer’s issues & ensuring their satisfaction with product & service norms

Extensive experience in demand forecasting and S&OP processes development, institutionalization, capability development, daily planning, leading the consensus forecasting process, directional management of internal supply chain processes and linkages with business plans to ensure stocks availability to meet business goals

Extremely skilled in implementing warehouse rationalisation strategies to optimize distribution network & reduce complexity along with reduction in costs and enhancement of services

A hardworking and effective communicator with exceptional interpersonal skills; hands-on experience in imparting training to hires


~ Logistics Operations ~ Customer Relationship Management ~Cost Optimization

~ Delivered in Full-on-Time (DIFOT) ~ Reporting & Documentation ~ 5S & Kaizen Implementation

~ Carrier Contract Negotiations ~Inventory Management ~ On-Time Deliveries


Dec’09-April’17 Nissin ABC Logistic, Greater Noida as Senior Executive

May’08-Dec’09 ABC India Ltd.

Growth Path / Deputations;

May’08 – Dec’08 DHL, Guwahati as Supervisor

Jan ’09 – Dec’09 ABC India Ltd., Delhi as Supervisor


Devising efficient logistics management system to ensure delivery of the goods / shipments as per committed timelines and cost

Following up with DC personnel for loading operations; tracking truck to ensure timely safe delivery of M/Cycles at dealer point

Managing & controlling the billing operations& pods; preparing inward receipt & stacking of M/Cycles from Yamaha Plant

Supervising all the inward & outward operations with proper documentation like invoice and permits

Administering IYM logistic instructions and working on 5S; conducting EHS awareness & training

Sustaining the existing network & managing the supply chain, ensuring timely delivery of the materials

Ensuring availability and delivery of right quality materials at the right time, price and terms

Dealing with regional managers & sales team on dispatches, stock availability, credit balances, pending order status and the sales summery advanced supply chain planning at plant

Developing innovative solution for road permit management & commercial process for centralized repair & distribution

Reviewing global, national and regional transportation or logistics reports for ways to improve efficiency and minimize the environmental impact of logistics activities

Communicating freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed and quality of transportation services

Highlights: change language

ReducedYamaha’s damage ratio from 3% to 0.45%

Successfully conducted a trial run to Bangalore & Hyderabad at 2015 for the costliest bike: Yamaha R3 India

DirectedManagement by Objective with Yamaha’s high official

Improved Delivered in Full-on-Time (DIFOT) results for both internal and external customers from XX% to XX%

SustainedYamaha’s damage & transit data all over India &Nepaland Yamaha’s Chennai Plant damage data

Successfully managed ISO 14001:2004 Recertification Audit & OHSAS 18001:2007 Surveillance Audit


2008 PG Diploma (Food & Beverage, Front Office, Housekeeping,Kitchen, French, Tourism Management) from International Institute of Advanced Studies (IIAS), Kolkata

2005 B.A. (His, Eco, Plsc, Eng) from North Bengal University,Coochbahar

2000 Diploma ( Dos, Computer Concepts, LAN, Windows Network essentials, C++ ) from NIIT, Coochbahar

1999 12th from KendriyaVidhaylya, CBSE, Coochbahar

1997 10th from KendriyaVidhaylya, CBSE, Coochbahar


Organisation: FFort Radisson, Kolkata

Title:Food &Beverage, 2007

Duration:22 Weeks


Casual Training at Hyatt, ITC Sonar, Kolkata


MS Excel (Formula, Conditional, Validation, Pivot Table)

MS Office (PowerPoint, Outlook &Word)


2007 Business English certificate preliminary (speak, write, listen) from CambridgeUniversity


Date of Birth: 20th November 1979

Languages Known: English, Hindi

Mailing Address: 26/A, Patarkuchi, Guwahati Assam.

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