Mathias Kelly Vincent
Bodua Street, Gerehu Stage 1
Mobile: 70063947 Email: firstname.lastname@example.org
A (CSO) Customer Service officer with 3 years’ experience in banking, and with 8 years’ experience in IT Technician (Hardware and Software). In my three years of being a Customer Service Officer, I have sold/open almost 1000 accounts, assisted customers get loans, book keeping, done Telegraphic Transfer (TT), cash balancing and served as a teller. As a teller, I served as a general teller and was moved to corporate teller because of my ability to serve customer quickly with attention to details.
I am currently out of job and am seeking a new organizational challenge. Key Strengths/Key Skills
3 year’s experience in customer service face to face, on the phone and email Very fast and efficient with attention to details
Experience developing new sales and marketing strategies or ideas High level computer skills in Microsoft application. 8 years experience IT. Computer and Laptop repair in Hardware and Software. Education and Training
2012 (2 Weeks Training): Teller Training Certificate 2010-2011: Certificate in Information Technology and Networking
(No Certificate due to lack of school fee).
2004-2005: Higher School Certificate Gr.12. Ialibu Secondary School 2006-2007: High School Certificate Gr 10. Ialibu Secondary School Career History
February 2011- October 2013
Customer Service Officer, Westpac Bank (PNG) Ltd.
My responsibilities as a Customer Service Officer is to provide fast and efficient customer service to my customers face to face, on the phone and or email. Some of my key responsibilities are:
ü Teller-serving customers through accepting deposits, withdraws, Balance/ Statements check with attention to details.
ü Booking Keeping- Arranging of cheque books, customer statements, customer bank cards and other documents alphabetically.
ü Sales & Marketing- selling & and marketing of bank products like different types of account to suit customer needs, loans and other products to benefit both parties. ü Telegraphic Transfer (TT)- Transferring/receiving cash from our bank to/from other banks in the world, by converting kina to other foreign currency or foreign currency to ours.
ü Currency Exchange- Converting PNG Kina to foreign currency or foreign currency to our currency.
Marketed and sold almost 1000 accounts to customers Of the 1000 accounts, 500 were sold to Kopkop College students 2010 June- August
IT & Network Technician, Harvest Technology, Mt Hagen Did my job training with Harvest Technology. I was responsible for fixing clients desktop, laptops and run network diagnostics for companies that are our clients. Referees
Pastor Cedrick Piihwai
Life In The Spirit Ministry Incorporated PNG
Taurama Worship Center
Senior Financial Analyst, Bank PNG
Acting OIC- Expenditure
Department of National Roads Authority
Ph.311 2500 Extension: 25
Fax: 311 2506