Customer Service Financial Analyst

Mathias Kelly Vincent

Bodua Street, Gerehu Stage 1

Mobile: 70063947 Email: *********.***@*****.***

Summary

A (CSO) Customer Service officer with 3 years’ experience in banking, and with 8 years’ experience in IT Technician (Hardware and Software). In my three years of being a Customer Service Officer, I have sold/open almost 1000 accounts, assisted customers get loans, book keeping, done Telegraphic Transfer (TT), cash balancing and served as a teller. As a teller, I served as a general teller and was moved to corporate teller because of my ability to serve customer quickly with attention to details.

I am currently out of job and am seeking a new organizational challenge. Key Strengths/Key Skills

3 year’s experience in customer service face to face, on the phone and email Very fast and efficient with attention to details

Experience developing new sales and marketing strategies or ideas High level computer skills in Microsoft application. 8 years experience IT. Computer and Laptop repair in Hardware and Software. Education and Training

2012 (2 Weeks Training): Teller Training Certificate 2010-2011: Certificate in Information Technology and Networking

(No Certificate due to lack of school fee).

2004-2005: Higher School Certificate Gr.12. Ialibu Secondary School 2006-2007: High School Certificate Gr 10. Ialibu Secondary School Career History

February 2011- October 2013

Customer Service Officer, Westpac Bank (PNG) Ltd.

Key Responsibilities

My responsibilities as a Customer Service Officer is to provide fast and efficient customer service to my customers face to face, on the phone and or email. Some of my key responsibilities are:

ü Teller-serving customers through accepting deposits, withdraws, Balance/ Statements check with attention to details.

ü Booking Keeping- Arranging of cheque books, customer statements, customer bank cards and other documents alphabetically.

ü Sales & Marketing- selling & and marketing of bank products like different types of account to suit customer needs, loans and other products to benefit both parties. ü Telegraphic Transfer (TT)- Transferring/receiving cash from our bank to/from other banks in the world, by converting kina to other foreign currency or foreign currency to ours.

ü Currency Exchange- Converting PNG Kina to foreign currency or foreign currency to our currency.

Key Achievement

Marketed and sold almost 1000 accounts to customers Of the 1000 accounts, 500 were sold to Kopkop College students 2010 June- August

IT & Network Technician, Harvest Technology, Mt Hagen Did my job training with Harvest Technology. I was responsible for fixing clients desktop, laptops and run network diagnostics for companies that are our clients. Referees

1.

Pastor Cedrick Piihwai

Life In The Spirit Ministry Incorporated PNG

Taurama Worship Center

Port Moresby

Ph: 75320303

2.

Luke Mongolap

Accountant

Senior Financial Analyst, Bank PNG

Port Moresby

Ph: 70804996

Email: *********@*******.***.**

3.

Freddy Buka

Acting OIC- Expenditure

Department of National Roads Authority

Ph.311 2500 Extension: 25

Fax: 311 2506

Mobile: 70912494/7640218

Email: ******.****@***.***.**

Contact this candidate