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Huntsville, AL
October 10, 2018

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Ashley Jones


Cell: 256-***-****

Other: 678-***-****


Hard working and energetic customer service representative with a solid history of achievement in customer care. Motivated team player with strong organizational and prioritization abilities. My areas of expertise include food and restaurant, administrative, medical/healthcare and customer service.


Alorica/Horizon Blue Cross Blue Shield of NJ Provider Services Representative

Huntsville, Al. Mar. 2018 – Aug. 2018

Answer inbound calls from providers to verify eligibility, benefits & claim information

Use various computer software programs, such as NASCO, to enter, access, search or retrieve data

Protects clients' rights by maintaining confidentiality of personal and financial information according to HIPAA standards

Brookhaven Eye Care Optometric Technician

Atlanta, Ga. Feb. 2017 – Jan. 2018

•Obtain and manage detailed medical and personal data for patient charts and records while adhering to HIPAA laws and regulations

•Conduct preliminary procedures for doctor and prep exam rooms.

•Verify appropriate insurance and obtained necessary authorizations

•Schedule patient appointments or medical consultations.

Summerset Assisting Living Center Administrative Assistant

Atlanta, Ga. May 2014– Oct. 2014

•Answer multi-line phone system, directing calls, taking messages, and providing assistance to callers

•Schedule meetings and appointments

•Inventory/organize company policies and governing documents

Bojangles Restaurants, Inc. Shift Manager

Atlanta, Ga. Nov. 2010 – Jul. 2013

•Organize staff schedules to maximize productivity

•Answer customer service issues and ensure complete satisfaction to all guests

•Train new employees

•Manage inventory for all shifts and order supplies

Forest Park Police Department Criminal Justice Intern

Forest Park, Ga. Jul. 2012 – Dec. 2012

•Obtain knowledge of the administrative component of the criminal justice system

•Create/update presentations, charts, and spreadsheets

•Actively participate in job shadowing opportunities within the police department


Clayton State University Morrow, Ga.

Criminal Justice with Psychology minor Aug. 2009 - May 2014

Benjamin E. Mays High School Atlanta, Ga.

High School Diploma with Honors Aug. 2002 - May 2006


Call Center (Less than 1 year), Customer Service (3 years), Inventory (2 years), Medical Records (2 years), Medical Office Procedures (2 years), Microsoft Office (7 years), Cash Handling (5 years), Clerical (3 years), EMR (1 year), Insurance Verification (1 year)

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