Hard working and energetic customer service representative with a solid history of achievement in customer care. Motivated team player with strong organizational and prioritization abilities. My areas of expertise include food and restaurant, administrative, medical/healthcare and customer service.
Alorica/Horizon Blue Cross Blue Shield of NJ Provider Services Representative
Huntsville, Al. Mar. 2018 – Aug. 2018
Answer inbound calls from providers to verify eligibility, benefits & claim information
Use various computer software programs, such as NASCO, to enter, access, search or retrieve data
Protects clients' rights by maintaining confidentiality of personal and financial information according to HIPAA standards
Brookhaven Eye Care Optometric Technician
Atlanta, Ga. Feb. 2017 – Jan. 2018
•Obtain and manage detailed medical and personal data for patient charts and records while adhering to HIPAA laws and regulations
•Conduct preliminary procedures for doctor and prep exam rooms.
•Verify appropriate insurance and obtained necessary authorizations
•Schedule patient appointments or medical consultations.
Summerset Assisting Living Center Administrative Assistant
Atlanta, Ga. May 2014– Oct. 2014
•Answer multi-line phone system, directing calls, taking messages, and providing assistance to callers
•Schedule meetings and appointments
•Inventory/organize company policies and governing documents
Bojangles Restaurants, Inc. Shift Manager
Atlanta, Ga. Nov. 2010 – Jul. 2013
•Organize staff schedules to maximize productivity
•Answer customer service issues and ensure complete satisfaction to all guests
•Train new employees
•Manage inventory for all shifts and order supplies
Forest Park Police Department Criminal Justice Intern
Forest Park, Ga. Jul. 2012 – Dec. 2012
•Obtain knowledge of the administrative component of the criminal justice system
•Create/update presentations, charts, and spreadsheets
•Actively participate in job shadowing opportunities within the police department
Clayton State University Morrow, Ga.
Criminal Justice with Psychology minor Aug. 2009 - May 2014
Benjamin E. Mays High School Atlanta, Ga.
High School Diploma with Honors Aug. 2002 - May 2006
Call Center (Less than 1 year), Customer Service (3 years), Inventory (2 years), Medical Records (2 years), Medical Office Procedures (2 years), Microsoft Office (7 years), Cash Handling (5 years), Clerical (3 years), EMR (1 year), Insurance Verification (1 year)