Ashley N. Powell
Frankfort, KY *****
Core competencies include customer service, organization and goal completion as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Experienced manager in search of a full-time position where I can improve my skill set, exhibit my leadership abilities, and help better the office/restaurant environment and the company
Management customer service administrative Data Entry
●Excellent customer support, social and communication skills with the ability to resolve customer problems or queries
●Strong ability to improve operations by contributing problem-solving ideas, assisting and motivating others, and adapting to new ideas and procedures
●Excellent ability to maintain and keep records.
●Ability to listen analytically and act accordingly
●Immense ability to be creative, flexible, self-motivated and quality oriented
Management / customer service
●Managed five to fifteen employees per shift
●Ensured shifts operated smoothly
●Handled customer complaints and request
●Scheduled employees and hired and terminated employees
●Reconciled cash reports at shift end and made deposits
●Oversaw more than 40 customer accounts
●Ensured each account was serviced by answering questions, taking orders and handling quality issues
●Completed other tasks as required to ensure great customer service
●Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
●Perform general office duties, such as ordering supplies, maintaining records management database systems, and basic bookkeeping work.
●Open, sort, and distribute incoming correspondence, including faxes and email. Greet visitors and determine whether they should be given access to specific individuals.
●Inspect properties, verify repairs, and satisfaction of home owner for insurance companies.
B & N Management Services
12/2015 – 07/2018
07/2015 – 11/2015
Kentucky Fried Chicken
05/2013 – 06/2015
Customer Service Rep
2003 – 2004
2000 – 2003
Anderson County High School