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Quality Management Project Manager Internal Auditor Coordinator

Toronto, ON, Canada
October 10, 2018

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Philip Gilson ACP CAPM PRINCE*



A highly proactive Project Manager (with former PMI membership), with the passion to succeed and the focus to deliver results. Currently in possession of valid IEC Work Permit for work in Canada and keen on continuing my successes in Business. Trained ISO9001 Internal Auditor with high technical aptitude; outgoing, resourceful, and intent on making a meaningful contribution to a team.


Accredited as ISO9001: 2015 Internal Auditor.

Ability to enact effective Quality Management Systems in business.

High IT proficiency & technical aptitude; Photoshop; Illustrator; InDesign; 3D Modelling; Animation; Microsoft Office Suite.

6 years’ experience performing Business Development.

Advanced administrative knowledge & skills.

Advanced software abilities; Databases; Excel; Word, Outlook, PowerPoint.

Proficient in use of scheduling tools; Project 2010.


Security Clearances Administrator Toronto, ON

September 2017 – Present

Providing efficient and timely administration for the security clearances department and all security clearance requests.

Minute Taking.

Creating custom weekly and monthly reports for presenting to DeBeers Management.

Creating custom Excel reports to fulfil ad-hoc requests.

Call handling.

Research prospective options to expand the Security Clearance Department.

Database Administration.

Point of contact administration for all DeBeers Canada Security Clearance requests for access to DeBeers Canada Diamond Mines including Monitoring Security clearance e-mail inbox.

Front Desk Agent Blue Mountain Resort Blue Mountains, ON

May 2017 – September 2017

Seasonal Front Desk position at one of Canada’s only year-round resorts; handled customer reservations, including check-ins and requests; resolved customer concerns and complaints in a professional and effective manner in a fast-paced environment; I was required to develop strong interpersonal skills and ability to prioritize guest needs. I earned an award for excellence for my customer service.

Further developed customer service skills in a hospitality environment while gaining valuable insight into the Canadian tourism industry, earning a Blue Mountain Resort award for excellent customer service.

Project Manager EMERGE 3Rs Manchester, England

December 2015 – May 2017

Spearheaded and successfully executed 2 major projects for EMERGE Recycling.

Implemented the latest ISO9001:2015 Quality Management System with great results on external audit and gained EMERGE an additional European award (BS EN: 15713) for recognised standards for the secure destruction of confidential material to further expand their business.

Gained IRCA approved ISO 9001:2015 Internal Auditor accreditation, resulting in more efficient business operations while highlighting areas of improvement.

Project coordinated carpentry projects for TouchWood, a company that upcycles waste wood into bespoke hand-made carpentry products for customers.

Conducted detailed internal audits, including EMERGE 3Rs’ customer and financial databases, accounting for loss of over $5,000 in revenue; performed and led on risk and issue management;

Assessed and drafted working processes; conducted training and competency reviews; created staff training programmes; drafted company policies; identified staff stressors and enacted solutions;

Advocated for and helped implement ‘Lean’ systems thinking, resulting in more efficient working processes; improved success and flow of EMERGE’s operations by simplifying processes.

Worked closely with CEO and managers to develop projects to increase revenue and customer satisfaction; consistently enacted time-saving processes (automatic data input, electronic contract system, etc.)

Assisted Business Manager with the logistics of EMERGE Recycling’s waste pick-up service with aims to expand customer reach within the Greater Manchester area, projected to increase annual revenue by over $20,000.

Created marketing and promotional material using Photoshop and Illustrator.

Volunteer Project Manager EMERGE 3Rs Manchester, England

October 2015 – December 2015

Implemented a new Quality Management System (ISO 9001) and European Standard for Confidential Material Destruction.

Barista Starbucks Manchester, England

March 2015 – November 2016

Secured flexible full-time role in order to finance and Project Management studies; transferred to part-time role (weekends only) while at EMERGE 3Rs.

Further refined strong customer service, cash-handling, cleaning, food service and preparation skills.

Business Development Manager Greenfield Strategies Ltd. Manchester, England

October 2008 – October 2014

Led major project from conception to implementation at Greenfield Strategies Ltd, a human development company. Worked closely with company director to create company business plan.

Assisted with search for funding for the launch of Greenfield Strategies Ltd and its services.

Created company financial forecasts; defined business KPIs and set achievable goals; continually assessed risks and opportunities.

Developed the marketing strategy for Greenfield Strategies Ltd with input from reputable P.R. company and Business Growth Hub professionals.

Performed market research and gap analysis, specifically competitor analysis on American competitors to aid in business promotion; routinely performed SWOT and PESTEL analysis to constantly assess the business direction.

Enacted strong administrative skills and utilized technical knowledge to create all company documentation including company branding, logo, graphics and artwork for digital and printed media using Photoshop, Illustrator and After Effects.

Created and maintained the company website using WordPress; maintained social media presence; SEO.

Sourced and maintained relations with suppliers.

Event Management; I also created promotional material and video presentations for use at the events and filmed events for marketing use.

Used existing knowledge of Design and Book Publishing software using InDesign to structure the launch of two books for retail sale; conducted market research on how best to launch.

Cashier & Beverage Maker BOOST Juice Bars Manchester, England

September 2011 – November 2011

Took a temporary position for purposes of gaining further insight into customer service within retail;

Prepared and made beverages for customers according to requests and specifications; set recipes

Developed cash-handling skills and ability to clean to set standards and perform high level of customer service.

1st Line I.C.T Technician St. Anne’s R.C. High School Manchester, England

April 2008 – August 2008

Responsible for trouble-shooting computer I.C.T. related problems for the school network of I.C.T systems including installing, repairing and performing maintenance of school-wide peripherals.

Technical Assistant Scott Wilson Plc Manchester, England

February 2007 – August 2007

Responsible for general administration of the Geotechnical Department; handled calls, managed office inventory, provided general administration support for over 12 engineering projects.

Learned AutoCAD to provided assistance to CAD technician; notably improved department efficiency.


Alcumus ISOQAR Limited Nov 2016 – Nov 2016

IRCA Approved Quality Management Systems ISO 9001: 2015 Internal Auditor

The Learning People Manchester, England March 2015 – May 2016

PRINCE2 Foundation

PMI Agile Certified Practitioner (ACP)

PMI Certified Associate in Project Management (CAPM)

Microsoft Certified Technology Specialist (MCTS): Managing Projects in Project 2010

MCPS: Microsoft Certified Professional

NCFE Manchester, England March 2015 – April 2015

Lean Organisation Management Techniques Level 2

Xaverian College Manchester, England Sept 2002 – July 2004

Graduated with advanced secondary school levels (1 Year Canadian College Certificate equivalent)

References & further employment history available upon request.

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