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Manager Property

Aliso Viejo, CA
October 10, 2018

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Nancy M. Miller, CPM®

949-***-**** \ \

Commercial Property Manager

Strategic professional with extensive experience in Class A Commercial Office and retail property management. Combining deep industry knowledge with Sustainable LEED Experience.

• Tenant Relations

• Budgeting & Accounting

• Conflict Resolution

• Vendor Management

• LEED Certification

• Contract Negotiation

• Team Builder

South Coast Plaza. Costa Mesa, CA 926**-****-**** Senior Operations Manager (2010-2018)

Part of a small management team managing 1.2 million square feet of Class A High Rise office buildings with combined budgets totaling $20 million.

• Achieved LEED Platinum on two of the buildings upon recertification. The first in Orange County.

• Served as the company’s spokesperson, participating in industry panels on the LEED experience.

• Renegotiated the Janitorial and Landscape contracts resulting in significant savings and increased efficiencies.

• Maintained a high tenant retention rate.

• Supervised as many as 7 construction contracts at a time.

• Consistently achieved CAM increases below 3%.

Operations Manager (2001-2010)

Rapidly promoted to Operations Manager and Senior Operations Manager.

• Spearheaded LEED Accreditation earning the first three Gold LEED Existing Buildings in California.

• Developed and negotiated a comprehensive recycling program for the portfolio resulting in 70% recycling of all waste and a 50% reduction in trash hauling costs.

• Analyzed, implemented, trained and managed Building Engines tenant software program.

• Lead company wellness program for my department. Assistant Property Manager (1999-2001)

Recruited to manage 3rd party portfolio purchased by Calpers Pension plan.

• Managed a portfolio of 800,000 s.f. for Calpers including two high rise, three restaurants and a low rise office.

• Detailed monthly, quarterly and annual reporting to Ownership. Education

Bachelor of Arts (BA): University of California, Irvine Certified Property Manager (CPM), Institute of Real Estate Management (IREM) Brokers’ License; Cal BRE

Professional Associations

Experience Unlimited – Volunteer- Teach training classes for executives on employment tactics in the digital age. May 2018- Present

BOMA – Served on the board as Director for 2 years Orange County CA IREM

IREM Toastmasters -Sargent at Arms

President & Vice President of California Cove and La Mancha HOA boards Lagunatunes – Board Member and Choreographer

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