Customer Service Sales
Resume:
Laura Ancelin
Jacksonville, FL *****
ac7cfu@r.postjobfree.com
I am currently looking for either a full or part time position working from home. I am a self-starter and self-motivated individual. I work well in an independent environment or as a team player. I am a people person and have great customer service skills. If given the opportunity to prove my abilities, you will not be disappointed.
Work Experience
HR/IT/Facilities Coordinator
JZ Expedited Companies - Jacksonville, FL
February 2015 to Present
I am responsible for daily interactions with employees in regard to all HR related functions, including new hires, employee benefits, employee hours, and maintain accurate employee records. I also have the responsibility of maintaining the security monitoring system which includes adding, removing and maintaining an accurate accountability of entry badges for the facility and photo id badges for all employees as well as contract labor - TSA approved. I oversee our domain server and adding and removing new staff to our domain as well as new computers / devices. I also maintain our mobile phone lines as needed for 34 employees. This requires me to add remove apps, add email accounts on mobile devices as well as trouble shoot when there are issues. As Facility Coordinator, I am responsible for making sure the facility is safe for the staff and in the event, we have any issues I work with outside vendors / service providers to be sure that we correct any issues. I am also the one who purchases our IT equipment and I am the one who works with the web designers to help maintain an up to date website as well as working without side vendors for business cards and other company products such as letter heads, envelopes, flyers
etc. My position also requires me to arrange overnight mailings as well as customer mail outs. My favorite part of my job is working with customers and customer for me are not only employees but those individuals who call in for any situation ranging from requesting payment status, to looking for verification on delivery. These are just some of my day to day tasks at times I am required to run reports for sales, for customer leads as well as add new entries to our CRM software. This does not include my duties of my previous position as accounting assistant with JZ Companies. Seasonal - Customer Service Associate - Retail
Amazon.com, LLC - Seattle, WA
November 2014 to January 2015
1200 12th Ave. South, Ste.
1200 Seattle, WA 98144-2734
Employment Verification - online @ www.theworknumber.com User Id: SS# (provided upon request)
PIN: 12311974
Amazon Employer Code: 70129 or you can call 800-***-**** Seasonal - Customer Service Associate - Retail for the virtual call center
Answer high volume of incoming calls to resolve customer issues. Ranging from placing orders, refunds,
returns, replacements, shipping status, credit card payments as well any other issues that may present itself
*This was a seasonal FT position that ended January 2015. International Sales Administrator/ HR Assistant / Notary Public Adtec Productions, Inc - Jacksonville, FL
May 2009 to June 2014
2231 Corporate Square Blvd
Jacksonville, FL 32216
Verification Contact Kenny Loftis 615-***-**** x 112
(BOTH office setting and home office setting)
International Sales Administrator/ HR Assistant / Notary Public International Sales Duties included but not limited to customer support and relations, daily entry of sales
orders, international export documentations for logistics. Support to upper level management, meeting minutes, also back up support for shipping daily orders both domestic and international. Also tracked sales personal expense reports, logged all international travel, was a liaison between sales and accounting as well as customers and accounting. Answered inbound calls as well as returning outbound calls. Would set up travel, lodging and entertainment for incoming guests as well as for sales team during trade shows. Other tasks as they came about. HR Duties a
included but not limited to organizing and filing and maintaining employee files, assist with the writing and implementation of policy and procedures, assisted with immigration filing and status of non- citizen employees, assisted with employee benefits and implementing the new insurance plans for 2014, assisted with 401k enrollments, reported and worked along with workers compensation cases, arranged company gatherings, managed and maintained eBay sales and listing for level 2 inventory. These were day to day tasks, but I would assist in other capacities as requested by upper level management. 5/07-5/10
Weight Watchers International
300 Jericho Quadrangle #350,
Jericho, NY 11753
Receptionist and Location Coordinator
Receptionist Duties - welcomed members, processed member payments timely and efficiently, conduct member weigh-ins discretely and with sensitivity, maintain the privacy of member information and distribute program materials. Demonstrates empathy, listens to members' needs and recommends solutions using the Weight Watchers program and/or products to meet members' needs. Organize the meeting location to ensure a welcoming environment. Introduce members to each other and helps them become comfortable with one another. Celebrate member success and offers support for members. Provide members with information on the Weight Watchers program, and products and promotions to achieve weight loss goals.
Develop and enhance skills through participation in required staff meetings and workshops.
As Location Coordinator ordered and maintained stock levels for three Weight Watcher locations.
Chets Creek Elementary School - Paraprofessional
Duval County Public Schools - Jacksonville, FL
August 2006 to April 2009
904-***-**** Human Resource Line
Duties included assisting special needs children with daily tasks as well as one on one instruction, reading tutor in small groups, accommodate specific needs for state testing, would also assist teachers and administrative staff with administrative tasks as needed.
Human Resource Assistant
Daytona Auto Dealers Exchange - Daytona Beach, FL
February 1997 to October 1997
Duties Included Weekly payroll - ADP (300+ employees), employee benefits completing background checks,
employee files, workers compensation processing, tracking sales team commissions. During live auction
would cut checks and drafts for dealers, title processing, customer service and other administrative tasks as they would arise. Accounts Payable/Payroll Coordinator
Mariner Health Care - Port Orange, FL
05/91 – 02/94
Started as part time receptionist prior to promotion. Answered multi phone line, took messages, directed calls accordingly, processed Bi- weekly process of payroll - ADP (100+ employees), employee benefits, employee files, new hire packets, workers compensation processing, resident trust account management, some a ancillary billing mark-ups as well as monthly patient statements for both private pay, insurance and Medicare - completed UB92 Forms, Accounts Payable, phone back-up and administrative support.
Skills, Abilities and Experience
Intermediate with Microsoft Office, QuickBooks, Google Docs, Aljex, AS400, NetSuite, Sage, Accpac. Have a high level of computer / technical knowledge and troubleshooting skills.
Education
Small Business Management
Daytona Beach Community College
1992 to 1994
Diploma
Spruce Creek High School 1992
Skills
Microsoft Office Suite, Netsuite, Sage/Accpac, ADP Payroll, MS Domain Management
Certifications/Licenses
Florida Notary Public
October 2017
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