Coconut Creek, Fl 33073
IT Professional / Change Management
Highly dedicated IT professional in the field of IT Change Management with over 26 years of experience in the transportation tolling, financial services and public utilities industries, including Florida’s Turnpike Enterprise, American Express, Florida Power & Light, and PepsiCo Inc.. Experienced in implementing the ITIL Change Management process; extensive knowledge of tolling business rules and industry processes, tolling lane transaction revenue management, violation payment solutions, PCI compliance and audits.
Professional Skills & Technical Competencies
Change Management, Process Improvement, Documentation, Change Orders, Requirements Analysis, Integration, Testing, Project Planning, Implementation Plans, Organizational Change Management, working knowledge of Procsi. CA’s Unicenter, SDLC, Problem, Incident Management,. MS Windows XP, Win7 Professional, Windows 10, MS 365, Office Suite, VISIO, MS Project, SharePoint, Serena ChangeMan, and Remedy.
FLORIDA DEPARTMENT OF TRANSPORTATION: Florida Turnpike Enterprise 1999 - 2017
Boca Raton, FL
Created the ITIL Change Management Process for the Turnpike Enterprise – generates approximately $1 Billion in revenue with an average of 800 changes per year .
Documented requirements for the automated Change Management Process - worked with the developer and performed all testing verification for Phase I.
Worked on implementing phase II of the ITIL Change Process, full automation.
Responsible for PCI Change Management audits for the Enterprise in areas of Finance, Process, Pre-PCI and PCI (Payment Card Industry processing regulation and compliance - FTE is a Tier One Merchant – processing over $1billion in revenue annually).
Reviewed all changes and processes for approval and update the Forward Schedule Change calendar.
Reviewed all implementation plans and manage management approval process.
Chaired the Implementation Review Meetings and document notes as needed; ensure all change orders presented at the Implementation Review Meeting have proper documentation.
Responsible for Final approval for all changes to be implemented into production.
Verified the changes that were implemented to production are closed in CA/Unicenter and status was updated on the Forward Schedule Change.
Generated and distribute biweekly status report informing appropriate personnel what changes were implemented to production.
Chaired the Change Advisory Board; took minutes and updated outcome from meeting on request for change in CA/Unicenter.
Trained new employees on the ITIL Change Management Process
Wrote implementation plan and coordinated the go live for AET (All Electronic Tolling) for Sawgrass Express and Veteran's Express, 2014.
Wrote Implementation Plan and coordinated the go live for I595 Reversible Lanes project, 2014
Installed the lane code state wide for Sunpass Mini Tag go live, 2008
Lead Project Manager on the opening of SR 80 ticket plaza, created the Implementation plan, 2002
Lead Project Manager for the first Toll Rate Increase, created the implementation plan and coordinated the go live, 2004
Release / Configuration Management Specialist 1999 - 2011
Responsible for deploying all Florida Turnpike Enterprise roadway lane code statewide.
Responsible for installing the test lane code to the appropriate production lanes and monitoring transactions.
After new lane codes passed all testing, the new lane code was installed into production observation lanes and performed monitoring of the new lane code.
Responsible for updating the tools used for the deployment of the new lane code and coordinated the installation of the new lane code statewide.
Installed special utilities on the lanes as needed.
Documented the process how to install new lane code to all lane types.
Maintain PDBM for mixed-use lane code.
Updated Bench Test Simulator (BTS's) and Backup Productions lanes weekly.
Maintained tera-term scripts for dedicated and express lane deployment.
Updated Kermit, What’s Up, and the Plaza Lane Configuration Document.
Created implementation plans for the installation of lane code that has special steps.
AMERICAN EXPRESS TECHNOLOGIES 1997-1999
Software Configuration Management Analyst (Y2K) Consultant
Responsible for setting up the production environments for testing and moving remediated components to production systems
Set up system definitions in VIASOFT to analyze, query, back up and run reports for systems.
Troubleshoot problems encountered during setup of system definitions using VIASOFT.
Packaged system components (source, copybooks, JCL, PSB, DBD, procs, and loads) for remediation.
Compiled all source to ensure there were no problems before the remediation process started.
Allocated system datasets for the package, remediated, and staging components will be stored until ready for production.
Documented all manual processes that are used by the configuration team: packaging, compiles, code sync process. (This was used when CHANGEMAN was installed).
Worked on process for decommissioning of systems no longer to be used in production. Created backup, archive JCL and Change Management Requests to complete this process.
FLORIDA POWER AND LIGHT 1996 - 1997
FPL is the third largest electric utility in the United States, serving approximately 4.7 million customer accounts across nearly half the state of Florida.
Change Management Analyst
Responsible for installing programmer’s application changes to the test and production changes.
Migrated packages (Sources, Copybooks, Loads, JCL, control cards compiling procedures, and documentation) to test systems, then onto production systems.
Reviewed and approved all change packages for installation using CHANGEMAN and ensured all components were present before promoting to the test and production systems.
Performed emergency on-lines for packages and overrides for procs when needed by the programmers.
Created change tickets for the online process that would be performed when the CICS regions came down.
Monitored packages in limbo, post approvals of unplanned releases and kept software libraries updated and in sync as per compliance to auditing.
Ran daily, weekly, and monthly status reports.
Yorktown Heights, New York 1988 - 1996
Leading ISP throughout the US at that time serving 2 million customers.
Lead Senior Technician
Responsible for technical leadership during problem determination and system change
Delegation of responsibilities to operators, system change assignments and work schedules.
Scheduled the operation changes that would take place in the change window, and insured there were no conflicts. (Performed System Quality Insurance in this area.)
Coordinated completion of shift work to meet commit times; scheduled the execution of key backup and recovery procedures.
Responsible for creating and updating procedures.
Responsible for monitoring the operations check list for the TPF system for all shifts.
Assisted manager with computer operators’ evaluations and responsible for operators work scheduled.
Maintained a shift turnover report for turnover meetings.
PepsiCo Inc. 1987 - 1988
Purchase New York
Senior Computer Operator
PepsiCo has a complementary food and beverage portfolio that includes 22 brands; these products are sold in more then 200 countries and territories around the world.
Monitored production batch jobs, to ensure they completed successfully.
Oversaw preventative maintenance on hardware in the computer room
Responsible for monitoring and operating the MVS/XA and VM systems.
Operating Systems, Applications and Utilities: Mainframe operating in TPF-4.1, MVS/ESA and VM/ESA Environments. OS2 operating systems, along with various communication, subsystems, and applications such as: JES2, VTAM, NCP, OPCA, TSO, SDSF, ISPF, CHANGEMAN, VIASOFT, DB2, CICS, TMS, OMEGAMON, INFOSYS, NETVIEW, NPM, NPDA, LAN, PROFS, ACE and XSCRIPT. TPF Utilities: Capture, Recoup, Restore and AMODS. QNX, UNIX, Open VMS, CMS.
Mercy College - Bachelor of Science, Computer Information Systems
Westchester Community College – AAS, Data Processing
ITIL Foundations Certificate
Working on Acuity Institute of Change Management Certificate
Davis Productivity Award - Suntoll System Team Department of Transportation - 2012
Florida Turnpike Enterprise - Certificate of Recognition-Data Center Upgrade – 2007
Florida Turnpike Enterprise - Certificate of Recognition-Toll Rate Increase - 2004 (Lead)
Palm Beach Regional Toll Office - Outstanding Achievement Award - State Road 80 - 2002 (Lead)
OTO Facilities & Equipment - Certificate of Recognition-Installation of Sunpass Ticket Region - 2001
PRODIGY Citation for Quality, awarded by the CEO - 1991