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Customer Service Sales

Barrie, ON, Canada
18-22$ per hour
October 10, 2018

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Shelby Prentice

Telephone: 519-***-**** E-mail:

Highlights of Qualifications

Dynamic leadership, interpersonal, and professional communication skills

** ***** *******nce in customer service-oriented roles, 5 years within telecommunications

Ability to consistently deliver high quality sales through performance management; maintain personal results leading by example while coaching staff in real time providing support and solutions on the sales floor

Ability to create and lead multiple teams to success focusing on building relationship with clients and selling solutions through trusted recommendations

Innovative ideas and methodical implementation of practises challenging the status quo

Passionately driven to succeed

Fast learner and proficient in Microsoft Office & 365 apps, strong technical and computer skills


Bachelor of Environmental Studies – Environment and Resource Studies 2010 – 2011

University of Waterloo

Ontario Secondary School Diploma Graduated June 2010

Orangeville District Secondary School

Retail Experience

GTA District Manager April 2nd 2018 – September 1st 2018

Prime Communications - Orangeville, ON

Lead performance, administrative, and operational management of management team across 6 Retail locations

Drive performance to exceed Monthly and Quarterly Quotas across 6 Vital KPI’s

Contribute results, direction and strategy within regularly scheduled weekly executive leadership conference calls and quarterly off-site development conferences

Prepare and Host quarterly leadership conference for field management teams ie. store managers

Continued coaching and mentorship through leadership of 6 Store Managers and 25+ team of Retail Representatives

Independently manage schedule, time, and availability through prioritization to plan store visits and blitz visits

Constant communication of results, promotions, trends, administrative priorities between executive leadership team and field sales team via email, telephone and group messaging services

Travel daily throughout GTA Region across as 120KM radius

Store Manager August 1st 2014 – January 12th 2018

Prime Communications - Orangeville, ON

Managed administration, daily operations, sales results, human development and merchandising of two store locations

Drive sales results to consistently exceed targets and quality metrics while delivering a consistently great retail experience

Create a culture and atmosphere welcoming and tailored to each individual guest

Coach and develop sales team to exceed targets and KPIs’ utilizing a variety of techniques to lead, build and grow representatives

Daily audits of operational procedures, financial transactions, inventory, merchandising and goal assessments

Maintain top sales performance individually and as a store within overall company results across 46 retail locations

Lead district initiative programs through conferencing and sales representative leadership programs through direct coaching

Sales Consultant November 8th 2012 – July 31st 2014

Prime Communications - Orangeville, ON

Utilized a variety of sales techniques to consistently reach and exceed target goals, KPIs and personal commission goals

Maintained thorough knowledge of products, promotions, in market services, current incentive, as well as store and company targets

Constant learning and development completed through ongoing interactive courses, class seminars and training events

Maintain top sales performance within store and overall company results, regularly winning incentivised contests and prestigious recognition

Managed repair program devices and service, including daily shipping, receiving and technical support

Maintained and improved upon excellent and consistent customer service and relations; Customer Satisfaction Management Program rating 94.8%

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