Administrative, Customer Service

REBECCA HUNT

******@*****.***

Sherman Oaks, CA 818-***-****

PROFESSIONAL EXPERIENCE

Griswold Home Care for Santa Clarita January 2024 – July 2024

Santa Clarita, CA

Office Manager

• Was responsible for accurate information gathering and assessment for recordkeeping of patient accounts.

• Maintained the integrity and confidentiality of all business and accounting items.

• Provided administrative support including but not limited to managing the office timekeeping process, handling accounts payable and receivable including initiating bill payments, processing payroll and managing cash.

• Analyzed and categorized daily transactions in QuickBooks and prepared monthly bank and credit card account reconciliations.

• Assisted in scheduling meetings and appointments.

• Greeted all visitors and applicants in person or via phone in a pleasant, professional manner and provided any assistance as requested.

Genesis Capital, LLC May 2022 – March 2023

Sherman Oaks, CA

Servicing Specialist

• Provide customer service and problem-solving solutions with all parties for the loan during the life of the loan.

• On-board loans with 3rd party servicer per servicer requirements.

• Ensured all payoff requests are processed, reviewed and approved internally prior to issuance to borrower.

• Coordinated with loan originator, senior management and servicer for extension of a loan.

• Ensured extension fees are collected from borrower and reviewed on payoff.

HOMEBRIDGE FINANCIAL SERVICES October 2020 – March 2022

Sherman Oaks, CA

Investor Deficiency Analyst

• Communicated with investors, banks and escrows to obtain documents and provide follow ups for loan issues.

• Ensured loan conditions are cleared by designated deadlines of the investor companies.

• Indexed files by classifying each document within Encompass and AIQ system.

• Prepared and delivered packages for daily credit and funding to Investors.

• Reviewed closed loan files to determine validity of suspense conditions and found resolution or explanations on any issues on data found within the file.

ATHAS CAPITAL GROUP August 2019 – March 2020

Calabasas, CA

Post-Closing Specialist

• Analyzed TILA-RESPA Integrated Disclosures.

• Worked closely with Closing Agents for the timely post-funding receipt of Closing Disclosures and/or Closing Settlement Statements.

• To immediately address any discrepancies on these closing documents.

• Performed audits of Collateral Packages prior to Investor submission ensuring these meet Investor guidelines.

PROSPECT MORTGAGE September 2008 – February 2019

Sherman Oaks, CA

Remediation Specialist

• Validated and remediated document defects on Title Policies, Security Instruments, Corporate Assignments and other miscellaneous trailing documents, ensuring all documents were accurately reviewed in a timely manner to meet investor timelines.

• Responsible for submitting and requests of documents to Mortgage Company.

• Successful in ensuring the borrower received the excess funds that were due.

• Contacted title companies, settlement agents or appropriate party to request corrections.

• Ensured that Mortgage Insurance checks were sent to Mortgage Company.

• Performed post-closing audit of original loan documents including Note, Security Instrument, Insurance, Loan Application, Initial and Final Disclosures and Final HUD-1 Settlement Statement, to ensure compliance with company, regulatory requirements and guidelines prior to delivery to Investor.

COMPUTER SKILLS

• WellSky

• Microsoft Office

• Quickbase

• Encompass

• AIQ

• LendingQB

• Datatrac

• ProNet

EDUCATION & TRAINING

• Associate of Arts in Information Technology - El Camino Community College, Torrance, CA

• Medical Billing and Coding Program - Los Angeles Valley City College, Valley Glen, CA

• Certificate of Medical Insurance Series

• Training and experience in revenue cycle management for health care

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