Customer Service Administrative Assistant

Erika Minor Ramirez

**** ******** ***

Dallas TX 75228

Cell 469-***-****

***********@*****.***

Career Overview

Seeking a job opportunity with a dynamic team environment. A bilingual communicator and a strong- interpersonal skills and customer service relationships.

Skill Highlights

Problem resolution,Self-starter Deadline-oriented, Staff motivation,Email, Filing, Multi-Task Organizational Skills Scheduling, Telephone Skills, Type 45 PM, 10 key by-touch, Active learning, Creative Problem Solving, Data Entry, self-directed, work ethic, organizational ability, detail oriented, Friendly voice and demeanor over the phone

Professional Experience

AM Moving Company

April 2016 - July 2018

Administrative Assistant

Customer Service place phones calls to customers to remind them of payments and account balance.

Small Claims Court – Procedures to legal action for non-payments

Maintained inventory, computerized record of all supplies and tracked verified and reconciled use of supplies to maintain 100 percent accounting of stock.

Ability to organize information, coordinate moves and direct others.

Scheduler-Schedule appointments for moves

Sorting and distributing mail, running errands.

Collections-Placed phone calls sent invoices or emailed customers to remind them of account contracts payments due dates and amount owed.

MS Office or similar software skills.

Mesquite Independent School District

September 2009 – April 2016

Sercretary

Secretary for the Bilingual / ESL Center conduct clerical duties such as answering telephone, sorting and

distributing mail, running errands or sending faxes

Compliance Procedures–maintained and revised policies and procedures for the general operation of the related activities to prevent illegal documentation

Organized information, coordinate events/timelines and direct others.

Assistant to the Elementary, Secondary and High School Consultants/ESL and Bilingual Teachers at MISD

Maintained inventory, computerized record of all supplies and tracked verified and reconciled use of supplies to maintain 100 percent accounting of stock, compiled, prioritized, and sorted, and processed customer orders into local database.

Data Entry - Transmitted work electronically to other locations upon request.

MS Office, Outlook and similar software

Collections- Researched further information for incomplete documents, maintained a hard copy backup of all sensitive information.

Scheduler - Schedule appointments for parents and Students

Interviewer-Interview parents and explained qualifications as well as the program

Oversee 2 junior clerks, daily input to ensure accuracy, maintaining a 99% error free record, maintain appointments for over 1000 students month,

2009-2013 Paraprofessional- worked with students, parents, teachers and nurses.

N/I Electrical Service

December 2006- August 2010

Secretary

Customer Service-performed clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.

Payroll-wrote checks and counted the workers hours

Collections – Collected payments for site jobs.

Assist customers in finding a way to meet financial obligations without getting further behind

Place phones calls to customers to remind them of payments and account balance

Addeco (Temporary Agency)

May 2005- November 2006

Customer Service

Customer Service Representative- Strong Interpersonal communication skills.

Problem analysis and problem solving, Organizational skills and customer service orientation, adaptability and ability to work under pressure

Data Entry- Transmitted data information

Administrative Duties- performed clerical duties such as answering telephone, sorting and distributing mail.

American General Finance

September 1996- March 2004

Loan and Collections Officer

Loan Officer - Servicing Specialist has excellent interpersonal skills and the ability to effectively communicate with clients for mortgage loan origination.

Filing - Filed customer information according to urgency of account

Collections- Analyze customer accounts to determine whether it is considered delinquent, Prepare and send notifications of payments past due. Assist customers in finding a way to meet financial obligations without getting further behind, place phones calls to customers to remind them of payments and account balance and prepare delinquent account reports for management

Filing - Filed customer information according to urgency of account

Small Claims Court-Procedures to legal action for returned payments

Financial Analysis-Researched value of homes for home equity purposes.

Clerical and Administrative Duties-performed clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes

Cashier-Collected payments for loans.

Skip Tracing - Located debtors for non-payment on financed units, for multiple clients customers

Education

East Field Community College Spring 1999

Bill J. Priest Job Training Center Fall 1996

Bryan Adams High School Spring 1994

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