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Human Resource Customer Service

Location:
Venice, FL, 34285
Posted:
October 10, 2018

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Resume:

Roy Dean Sosa

**** **** **** ***** ******, FL *4285

(Cell) 941-***-****

ac7cb0@r.postjobfree.com

Qualifications Summary

Human Resource professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, and committed to superior customer service. Confident and poised in interactions with a diversified group of individuals at all levels. Detail-oriented, and resourceful in completing projects, and able to multi-task effectively. Capabilities including:

*Recruitment *Coaching *Accounts Payable

*Employee Relations *Transition *Accounts Receivable

*Facilitate and Train *Legal Compliance *Collections

*Process Payroll *Marketing & Networking *Budget Allocation

*Worker’s Compensation *FMLA

Experience Highlights

Human Resource

Partnered with Directors, Managers, and Supervisors to provide guidance and advice on legal compliance, employee relations, and management development.

Organized and facilitated management training programs.

Provided guidance on performance reviews for exempt, and non-exempt employees

Conducted investigations in various departments.

Recruited exempt and non-exempt employees for a wide range of positions.

Managed new hire and benefits orientation.

Facilitated HR and payroll transition of new management company.

Maintained employee records in accordance with state and SOX compliance.

Facilitated benefits and FMLA administration.

Managed payroll process and procedures.

Directed and oversaw safety program

Management & Supervision

Provided Human Resource support to over 170 employees in multiple departments including Independent and Assisted Living Communities.

Direct management of care for over 60 residents, while directly overseeing a staff of 40 employees in various departments.

Developed and successfully oversaw a quarterly employee recognition program for staff.

Business Office Administration

Performed direct billing for over 300 residents on a monthly basis in accordance with state and SOX compliance.

Oversaw accounts payables processes and procedures for large organizations.

Assisted in budget allocation including capital expenditures and spend downs.

Managed and assisted associates in properly following budgets.

Customer Service

Assisted in Marketing to area professionals to effectively increase sales.

Organized and facilitated community networking committee.

Conducted and organized monthly wellness visits with families to discuss changing health conditions and care plans.

Led and conducted area cluster of Human Resource professionals to discuss important issues.

Worked closely with associates, vendors, and clients to resolve issues

Employment History

HUMAN RESOURCE MANAGER

Sarasota Orthopedic Associates, Sarasota, FL (06/2016 – present)

HUMAN RESOURCE MANAGER

Brookdale Senior Living Palmer Ranch, Sarasota, FL (11/2011 – 05/2016)

HUMAN RESOURCE MANAGER

HCR ManorCare, Sarasota, FL (2010 11/2011)

BUSINESS OFFICE DIRECTOR / HR DIRECTOR / RESIDENT CARE DIRECTOR

Sunrise Senior Living / Aston Gardens, Findlay, OH / Venice, FL (1998 – 2010)

Education & Training

Owens Community College, Findlay, OH

Concentration in Business Administration

Tiffin University, Tiffin, OH

Concentration on Core Classes



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