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System Engineer

Location:
Bangalore, Karnataka, India
Posted:
October 10, 2018

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Resume:

Curriculum Vitae

Rajesh V P

ITIL Certified

Mobile No: +91-916******* / +91-866*******

E-mail:

ac7cae@r.postjobfree.com

OBJECTIVE:

I am aspiring for a challenging and rewarding career with an organization which can provide an enriching experience in Customer Interaction and to work towards the realization of self and organizational goals.

SUMMARY:

Currently working for CGI as Lead system engineer, handling a team of 15 members for the project

Bell Canada.

. Total 10 years of rich experience in ITES Industry

. Completed ITIL Certification and having strong knowledge in Troubleshooting

. Experience in handling the Global customers

. Having hands on experience in Server Maintenance (Wintel server)

. Hands on experience in ACTIVE DIRECTORY

Technical Skills:

Troubleshooting: Windows 7, 10, Network Issues, Office 2010, 2013, Wintel, Active Directory

QUALIFICATION:

Course

Year of Passing

University / College

Percentage

BCA (Degree)

2004

Chhattisgarh University

71.47%

Pre-Degree

2000

Krupanidhi College (Bangalore)

45.02%

S.S.L.C

1998

Mambaram High School (Kerala)

59.53%

CAREER INTERESTS:

Customer interfacing roles, Project Management, Business Development, Technical Support,

Pre-Sales, System Admin Role, Service Desk support.

ACHIEVEMENTS & AWARDS:

. Loads of commendation mails from the Client.

. Appreciated by the client for the ownership of the issue.

. Maintained good record of CSAT points. (Customer satisfaction).

WORK EXPERIENCE:

1. Presently working as Associate Consultant in CGI for Bell Canada

Roles/Responsibilities:

Preparing financial level reports and sending to stakeholders for taking financial decisions.

Handling 15 members service desk team as Lead.

Handling High Severity tickets by meeting SLA’s in time

Handling Incident Management team.

Reports are:

Member Efficiency weekly, Balance Sheet Re-conciliation monthly, Management for Excellence (MFE) monthly and quarterly, D112 Foot Print Scorecard monthly, IQN Report for Booked Hours monthly, Business Developer Revenue Report, Shell Loaned and Borrowed YTD Member tracker report.

2. Previous experience:

Company: Convergys India Pvt Ltd (International Contact Centre).

Title : Sr. Technical Support Officer Specialist

Products : North American Customer Service for Microsoft Commercial

Sr. Technical Support Officer Specialist, in Multinational Company (Convergys).

From December 2005 to Feb 2011

Job Description:

General support on Microsoft, Windows XP, Windows Vista, Windows 7, Office, Outlook & Excel

. Support includes Networking, Internet explorer, Windows updates and Setup issues.

. Remote diagnosis on hardware and application compatibility.

. Support provided at instance or after research on the basis of Schedule for individual consumers.

. Support Options: Online, Email, Phone and Remote Assistance.

. End to end customers will call us for help in installing the operating system, office application or any technical issue. We guide the customers to get the issue resolved at first point of contact.

Roles/Responsibilities:

. Inbound call center for Microsoft Technical Support.

. Analyzing the issue of the customer's computer, and resolving the issue at the earliest.

. Maintained the Quality and States as promised by the company.

. Have received an aggregate of 90% Customer satisfaction, against a requirement of 75%.

. Maintained a Quality aggregate of 98% against the requirement of 80%.

. Educated the customers on new products and assisted them in getting comfortable with the product.

Strengths:

. Project Management Team Building & Leadership

. Process Improvement

. Excellent oral and written communication skills.

. Proven ability to reach goals.

. Strong organizational and analytical skills.

. Excellent customer service skills.

. Detail-oriented

Basic knowledge in Active Directory, Windows Server 2012

Extra-Curricular Activities:

> Played in Inter-Organizational Cricket events.

> Played Volleyball at the Inter College Level.

Personal information:

Contact Number: +91-916******* / +91-866*******

Mail ID: ac7cae@r.postjobfree.com; ac7cae@r.postjobfree.com

Address: #84, VPR Nilayam

5th Cross, Dollar Scheme BTM 1st Stage

V P Road, (Opp) Sandhya Theatre

Old Madiwala

Bangalore-560068

Passport Number: E9362135

Date of Birth: 23-09-1982

Father Name: Raghavan V P

Marital Status: Married

DECLARATION:

I hereby declare that all information is genuine and if you give an opportunity to work in your organization I will put my best efforts.

Date: Rajesh V P

Place: Bangalore



Contact this candidate